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FSM 122 Developing and Motivating Employees
FSM 122 Developing and Motivating Employees
16
Health Care
Undergraduate 4
02/07/2013

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Term
orientation definition
Definition
the process of introducing a new employee to an organization, job, or work unit. May be done in groups or individually.
Term
What may an orientation include?
Definition
- outline of the day
- introduction to the staff
- tour of the workplace
- guidance in use of equipment
- explanation of duties
- introduction to organizational philosophy/mission
- explanation of benefits package
- written job analysis/job description may be provided
Term
What might be included in an orientation packet?
Definition
- employee handbook
- map of facility
- list of phone numbers/internet addresses
- copy of the organization chart etc
- info on benefits
Term
in service training
Definition
- update and introduce employees to new issues or topics pertinent to their jobs and organizations
- review and refresh employees on material that is already known
- usually occur at the workplace and during hours
- documentation is important
Term
2 general types on in service training
Definition
1. brief work related training sessions that occur in the work place
2. longer, more extensive training sessions that require time off from duties and often occur off site
Term
continuing education
Definition
1. educational activities conducted by an external organization and take place outside of the workplace.
2. may be subsidized in several ways:
- paid days off to attend courses/events paid for by employee
- payment of course/event cost by employer
- tuition reimbursement for college/university courses
Term
performance appraisal
Definition
- a tool used by managers to evaluate personnel and to help employees ID their strengths as well as areas that need improvement
- timing is often specified by organizational policy
- usually, a standard evaluation document is completed; deals with whether employee met goals established at previous interview
- manager meed with employee to discuss appraisal
Term
purposes for performance appraisals
Definition
- to review performance since last review
- to evaluate the achievements of goals set at the last review
- to ID strengths and areas for growth
- to serve as the basis for pay increases, for some noncontractual employees
- to set goals for the next review period
Term
types of compensation
Definition
- merit increases
- cost of living adjustments (COLAs)
- single rate increases
- single rate increases
- performance based increases
Term
compensation: merit increases
Definition
- pay raises that are based on employee performance
- these raises change the base pay rate permanently
- a position often has a salary range to accommodate incremental merit increases
- may be based on a pre-determined schedule
Term
compensation: cost of living adjustments
Definition
- COLAs
- pay raises that are based on inflation rates
- change the base pay permanently
Term
compensation: single rate
Definition
- pay raises that are universal and given to all employees either on an anniversary date or on an annual basis
- it rewards employees equally, as long as their work falls within the standard range
- should not be used in organizations where worker productivity varies
- used often in industrial settings
- this pay increase results in a permanent adjustment in the base pay rate
Term
compensation: pay for performance
Definition
-used alone or in combo with other compensation plans to reward employees based on performance
- these are one time incentives that do not change the base pay rate.
Term
types of pay for performance compensations
Definition
1. annual bonus
- earned at the end of the year for outstanding performance
- usually results from meeting a pre established goal
- one time bonus that does not change the base pay rate
2. variable pay
- an employee receives a base salary/hourly wage and then an added bonus based on performance
- sometimes applied to whole departments or groups
3. cash reward
- cash awarded to employees for being creative, innovative, helpful, or just good citizens
- ex: a finder's fee for a new employee
- usually a one time award
4. employees must also be awarded for skill development
Term
non-financial incentives
Definition
- job enhancement
- employee recognition
- pay equity
- managerial skill
- employee newsletters
- display recognizing group achievement
- certificates, plaques, trophies
- verbal praise
- special parking place
- additional training in the workplace
- departmental subscriptions to journals
- openness to staff suggestions
Term
job mobility
Definition
- the ability of an employee to change jobs; moves can be downward, upward, or lateral within an organization of to another organization
- downward mobility: when an employees revert to a previous or lower position in an organization
- upward mobility: when an employee is promoted to a higher position in an organization
- lateral move: when an employee take a new position at the same organization level as the former position. this is sometimes done so the employee can learn new skills.
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