Room Status

A situation in which the housekeeping department's description for a room's status differs from the room status information that guides front desk employees in assigning room to guests.

Room status can also allow housekinping and the front desk to be award of the room such dirty, clean, occupied.....

Add on

To make more than one reservation for the same name but different dates. this feature is used after the first reservation is booked and it copies the basic information to the next reservation and only the dates need to be changed.

Negociated rate

Used for guests who have special negociated rates with the hotel sssuch as a corporate rate. Rate information can be entered and will be the only rate that will appear on the available screen for all the future reservations.

Yield management

 Yield management is to maximize profit for guest room sales, to mximize profit for hotel services profitable guest(food, Beverage, convention services.)

Overbooking

It's done to make-up for loss of sales due to cancellation, no shows and understays.

ADR

Average Daily Rate:

Total revenue/# of occupied rooms

RevPar

Revenue Per available room:

Total revenue/Total of hotel rooms

Occupancy

Occupancy is:

Number of occupied rooms/total rooms X 100

Yield

Actual revenue/potential revenue X 100

GDS

Global Distribution System are distributors of hotel rooms to corporations such as travel agents that buy rooms in large volume.

Galileo/Apollo= United A/L

Sabre= American A/L

Registration card

This feature is used to print the registration card for the guest that is checking in.

Traces

Allow the PMS to communicate with other departments, the reservationist sets up the trace and every department can access their traces so they know what action needs to be taken for each guest.

Routing option

Allow the reservationist to set up billing to another guest or company it can be used for certain dates, entire stay and for some or all charges. Routing is used on the reservation record of the person who having their charges paid by someone esle 

Fixed charges option

Used when the guest has agreed to a set fee for a service such as unlimited local phone calls at a fixe price daily or once.

ADR/Occupancy

House counts

The forecasted or expected number of guests for a particular period, sometimes broken down into group and non- group business.

Low demand periods

Lower prices, create package with value

Housekeeping option

Used to inform housekeeping if the guest wishes to have turndown service and has an area for special instructions

Connecting rooms

All the 01's & 06's are connected

PMS applications

Reservation, Registration

Posting, Check-out

Inquire and Reports

Housekeeping, Maintenance

Sales and Marketing

Revenue mgmt, Room status 

Room views

Room wiews can be park, courtyards and 6th Ave

Paid-out

Room confidentiality

to protect guests

never say guest's name or room number outloud

at the front desk

Acual Reveue:

Number of rooms sold X Actual Rate

Potential Revenue:

Number of rooms available for sale X Rack rate