Term
|
Definition
| Giving and receiving of ideas, feelings, and information. NOTE THE WORD RECEIVING! |
|
|
Term
|
Definition
| Talking to someone else. studying with them. Using back and forth skills telling them the answer and them tell you yes that is right or no it is not. |
|
|
Term
| Strategies for Building Communication and Rapport |
|
Definition
1. Be willing to find common ground.
2. Be an attentive listener.
3. Pay attention to body language.
4. Be respectful.
5. Use warmth and humor.
6. Relate to a person's personality style.
7. Relate to a person's learning or teaching style.
8. Be a team player. |
|
|
Term
|
Definition
| Expressing yourself in a direct, above-board, and civil manner. |
|
|
Term
|
Definition
| Passive people rarely express feelings, opinions, and desires. They have little self-confidence and low self-esteem, have difficulty accepting compliments, and often compare themselves unfavorably with others. Sometimes they feel that others take advantage of them, which creates resentment. |
|
|
Term
|
Definition
| Aggressive people are often sarcastic, critical, and controlling. They want to win at any cost and sometimes blame others for making them angry. They sometimes resort to insults and criticisms, which breaks down communication and harms relationships. |
|
|
Term
|
Definition
| Passive-Aggressive people appear to be passive but act aggressively. For example, a passive-aggressive student will not respond in class when asked if there are any questions about an assignment but will then go to the dean to complain. A passive-aggressive roommate will leave nasty notes or complain to others rather than confront a roommate directly. |
|
|
Term
|
Definition
| Assertive people state their views and needs directly; use confident body language; and speak in a clear, strong voice. They take responsibility for their actions. Assertive people respect themselves and others. |
|
|
Term
| More communication strategies |
|
Definition
1. State the problem in clear terms
2. Express your feelings
3. Make your respect
4. Use assertive body language
5. State the consequences
|
|
|
Term
| Communicating with Instructors and Advisors |
|
Definition
1. Clarify expectations
2. Clarify concerns
3. Adapt to your instructor's teaching style
4. Be open to learning
5. Take responsibility for your own learning
6. Take an interest in your instructors
7. Network |
|
|
Term
|
Definition
1. Define the conflict
2. Convert "you" statements into "i" statements
3. Attentively listen to the other person's concerns and criticism
4. Develop empathy
5. Stay calm
6. Focus on the problem
7. Clarify concerns
8. Create solutions
9. Apologize
|
|
|
Term
|
Definition
1. Establish a supportive climate
2. Ask permission to offer criticism
3. Focus on the behavior, not the person
4. Stay calm
5. Be balanced
6. Explain
|
|
|
Term
|
Definition
1. Listen with an open mind
2. Pay attention to nonverbal cues
3. Ask for clarification
4. Ask for suggestion
5. Explain your viewpoint
|
|
|
Term
|
Definition
1. Use positive self-talk
2. Use direct and relaxed eye contact
3. Ask questions and show genuine interest
4. Listen to other points to view
5. Use humor
6. Focus on the benefits
7. Take action |
|
|
Term
| Overcome Obstacles to Effective Communication |
|
Definition
1. Faulty Perception
2. Poor listening skills
3. Misunderstandings
4. The need to be right
5. Cultural, religious, social, and gender differences
|
|
|
Term
Build Healthy Relationships
(Romantic Relationships) |
|
Definition
1. Progress slowly
2. Have realistic expectations
3. Be honest
4. Be supportive
5. Have respect
6. Have trust and be trustworthy
7. Know that change and occur
8. Keep the lines of communication open |
|
|
Term
Build Healthy Relationships
(Relationships with the People You live with) |
|
Definition
1. Clarify expectations of a roommate
2. Discuss expectations when first meeting your roommate
3. Clarify concerns and agree to communicate with each other
4. Treat your roommate and family members with respect
5. Don't borrow unless necessary
6. Take responsibility for your life
7. Keep your agreements
8. Accept others' beliefs
9. Accept others' privacy
10. Get to know each other |
|
|
Term
| Communication Strategies for Celebrating Diversity |
|
Definition
1. Be aware of your feelings and beliefs
2. See the value in diversity
3. See and treat people as individuals
4. Treat people with respect
5. Focus on similarities
6. Listen
7. Get involved
8. Take Risks
9. Apologize when you make a mistake
10. Speak out
11. Encourage representation
12. Study abroad |
|
|
Term
| Diversity in the Workplace |
|
Definition
1. Attitudes and behavior from top management set the tone for the whole company.
2. Discrimination
|
|
|
Term
| Sexual Harassment at School and at Work |
|
Definition
| Sexual harassment is behavior that is unwelcome, unwanted, and degrading. It can be destructive to the school and work climate. |
|
|
Term
| If you feel uncomfortable in a situation or are being sexually harassed, you should..... |
|
Definition
1. Confront the harasser
2. Document the harassment
3. Document your performance
4. Read the organization's sexual harassment policy
5. Contact the appropriate authorities
6. Mention the harassment to others
7. Do not make excuses for the harasser
|
|
|
Term
| Build rapport with others |
|
Definition
| To build rapport effectively, I must first clarify my intention and use corresponding body language, I must be an attentive listener, including putting the speaker at ease, containing my criticisms, restating, the speaker's point, and declining respectfully if the timing is not good for communicating. |
|
|
Term
|
Definition
| I express myself in a direct, above-board, and respectful manner. I can express my feelings and opinions in a calm, confident, and authentic way that does not offend others. I do not use sarcasm or criticism to express myself. I can say no to inappropriate behavior that is unwelcome and unwanted. |
|
|
Term
| Communicate with instructors and advisors |
|
Definition
| I meet with my instructors often to clarify expectations, get help with homework, consult on drafts of papers or speeches, discuss ways to prepare for tests, get advice about project requirements, discuss grades or assignments, and find additional help for studying and assignments. |
|
|
Term
| Accept feedback and criticism |
|
Definition
| I know that, to grow and learn, I must be open to feedback and occasional criticisms. I do not take offense when it is offered in the spirit of helpfulness. |
|
|
Term
|
Definition
| When shyness interferes with making friends, speaking in front of groups, working with others, or getting to know my instructions, I must learn to be more confident and outgoing. |
|
|
Term
| Clarify miscommunications |
|
Definition
| I do not assume that I know what the other person thinks or says. I clear up misunderstandings by asking for clarification and paraphrase what I think I've heard. I focus on listening and seek to understand rather than to be right. I want to be a better listener and improve my communication with others. |
|
|
Term
| Develop healthy relationships |
|
Definition
| I value friendships and take time to get to know others. My relationships are build on a foundation of honesty, trust, respect, and open communication. I am supportive of others' goals and values and I expect them to respect and support mine. I talk about expectations with friends--both casual and romantic. |
|
|
Term
| Communicate with roommates and family |
|
Definition
| To improve communication, I clarify and discuss expectations concerning guests, smoking, neatness, noise, borrowing, food, bills, privacy, and other issues that could cause problems. We agree to talk and get to know each other but also to respect each other's beliefs views and space. |
|
|
Term
|
Definition
| We are diverse by our race, age, ethnicity, gender, learning, and physical abilities, and social, economic, and religious backgrounds. I value different cultures and seek to understand and build rapport with diverse people. By sharing different backgrounds, experiences, values, interests, and viewpoints. I can learn new and interesting ways of seeing situations and solving problems. I look for ways to become acquainted with others cultures and opportunities to work with a variety of people. |
|
|
Term
| Recognize sexual harassment |
|
Definition
| Sexual harassment is behavior that is unwelcome, unwanted, degrading, and detrimental to school and work. |
|
|
Term
Performance Strategies
(Building supportive, diverse relationships) |
|
Definition
1. Find common ground
2. Attentively listen to understand
3. Use body language
4. Use good eye contact, warmth, and humor
5. Communicate in an assertive, clear, calm, and direct yet kind manner
6. Solve conflicts through cooperation
7. Learn to receive and give constructive criticism
8. Make time to develop diverse, supportive, and healthy relationships
9. Clarify relationship expectations
10. Seek opportunities to interact with people from various backgrounds |
|
|
