Connotative meaning

reflects the individual’s perception or interpretation of a given word.

Denotative meaning

the commonly accepted definition of a particular word.

Expressive aphasia

a physiologic condition in which an individual is unable to communicate a desired message.

Focusing

a communication technique used when more specific information is needed to accurately understand the patient’s message.

Gestures

movements used to emphasize the idea being communicated.

Jargon

 common place language or terminology unique to people in a work setting.

Minimal encouragement

a subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more.

Nontherapeutic communication

communication techniques, both verbal and nonverbal, that hinder the nurse-patient relationship.

Nonverbal communication

 the transmission of messages without the use of words.

One-way communication 

a structured form of communication in which the sender is in control.

Open-ended communication

a question that does not require a specific response and allows the individual to elaborate freely on a subject.

Open posture

a relaxed stance with uncrossed arms and legs while facing another individual.

Paraphrasing

a communication technique that involves restating the patients message in the nurses own words to verify that the nurses interpretation of the message is correct.

Passive listening

receiving a message without any response or indication of understanding.

Receive, receiver

the individual or individuals to whom a message is conveyed.

Receptive aphasia

a physiological condition in which an individual cannot recognize or interpret the message being received.

Reflecting

a communication technique that assists the patient to reflect on inner feelings and thoughts rather than seeking answers or advice from someone else.

Restating

a communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey.

Send, sender

the person conveying a message.

Therapeutic communication

a form of communication that facilitates the formation of a positive nurse-patient relationship.

Two-way communication

a form of communication that requires that both the sender and the receiver participate equally in the interaction.

Unassertive communication

a style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment.

Verbal communication

a form of communication that involves the use of spoken or written words or symbols.