Term
| 3 characteristics that make up a good provider; |
|
Definition
- technical knowledge
- interpersonal skills
- empathy |
|
|
Term
| ideal physician behviors: |
|
Definition
Confident
assured manner engenders trust and gives me confidence
Empathetic
tries to understand what I am feeling and experiencing
Humane
Caring, compassionate, and kind
Personal
Interested in me as more than just a patient, interacts with me, remembers me as an individual
Forthright
Tells me what I need to know in plain language and in a forthright manner
Respectful
Takes my input seriously and works with me
Thorough
Conscientious and persistent |
|
|
Term
|
Definition
Environmental Factors
Lack of time
Insufficient monetary incentives
Cultural Factors
“Quick-fix” mentality
Attribution of responsibility
Heuristic Factors
Personality Trait (Temperament) versus State (learned dependent)
Empathy
Communication Skills |
|
|
Term
Purpose of the Clinical Interview
Establish a trusting and supportive relationship
Gather information
Offer information
Steps in the Patient Centered Process
Setting the stage
Obtaining the agenda
Opening the history of the present illness
Continuing the history
Obtaining the Physical Symptom Story
Obtaining the Personal Story
Transition to Doctor-Centered process |
|
Definition
|
|
Term
| how to obtain the agenda: |
|
Definition
Chief complaint/Presenting Problems
Open-ended question
What concerns bring you here today?
Identify all concerns at beginning
Agenda setting
Negotiate specifics if there are too many items
Summarize
Finalize the agenda |
|
|
