Term
| In the communication process, when the message sent equals the message received? |
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Definition
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Term
Describe the components of “SOLER”
(non-verbal listening)
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Definition
| Squarely – Open – Lean – Eye Contact – Relaxed |
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Term
The Listening Cycle/Map
Attend + Acknowledge + ___?___ + Summarize + Ask |
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Definition
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Term
| The "E" in the acronym "SOLER" refers to what aspect of non-verbal listening behavior? |
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Definition
| (maintain appropriate) Eye contact |
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Term
The most constructive intention when it comes to effective communication? |
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Definition
| To understand and be understood |
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Term
It determines what information we “let in” and/or “screen out” in the communication (listening) process.
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Definition
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Term
Paraphrase – Reflect – Clarify – Summarize
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Definition
| Components of Active Listening |
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Term
The interpersonal and communication strategies people use to influence how others view them. Can be used to create different impressions or personas.
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Definition
| Identity (Impression) Management |
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Term
| Displaying an appropriate balance of dependence and independence in a relationship, and prioritizing the "WEness" aspect (Gottman) of the relationship. |
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Definition
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Term
| The five components (areas) of the Awareness Wheel? |
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Definition
| Sensations -- Thoughts -- Feelings -- Wants -- Actions |
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Term
According to the research on intimate (committed) relationships (e.g., marriage), the 4 negative behavior patterns that predict the demise of a relationship (e.g., divorce)? [When present, they are detrimental to a relationship.]
(Hint: a.k.a., the Four Horsemen of the Apocalypse.) |
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Definition
1. Criticism
2. Contempt
3. Defensiveness
4. Stonewalling |
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Term
| Brenda evaluates her friendship with Eva based on an assessment of its outcomes. Brenda compares what she is giving in the relationship to what she is receiving. Brenda decides that the costs in terms of what she is putting into the friendship far outweigh the benefits/rewards. Brenda therefore decides to no longer maintain her friendship with Eva. Brenda's decision is based primarily on what theory/perspective? |
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Definition
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Term
[image]
The theory of intimate relationships diagramed above? |
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Definition
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Term
| This perspective on how people evaluate their interpersonal relationships (and whether people stay in or end a particular relationship) was derived from an economics model. |
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Definition
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Term
| Wanda's criticizes her partner Seth in a judgmental way. Seth would rather that Wanda express her dissatisfactions using "I statements" to better express her feelings. He would also prefer that Wanda complain about specific behaviors which she wants him to change, rather than being judgmental about his character. Which "horseman" is Wanda displaying and Seth offering the antidote(s)? |
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Definition
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Term
| Eric and Faith begin to show disrespect and disdain toward each other in their relationship. The both make disparaging remarks and have an attitude of superiority in reference to one another. Both engage in sarcasm, mockery, sneering, and hostile humor. The antidote(s) would be to demonstrate mutual respect, and foster a culture of fondness and appreciation. Which of the 4 Horsemen does this example illustrate? |
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Definition
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Term
| When Phil and Claire disagree, Phil typically withdraws from the conversation without resolving anything, and essentially disengages from Claire (emotionally and physically). Claire suggests that Phil take a 20-minute timeout (to calm down) and requests that they continue their conversation afterwards. Phil and Claire are addressing which of the 4 Horsemen? |
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Definition
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Term
| During an argument, Tim and Theresa stick up for their respective selves through righteous indignation, both playing the victim and blaming the other. They'd be better off accepting responsibility for their respective contribution to the problem that led to the argument. Which of the 4 Horsemen are Tim and Theresa grappling with? |
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Definition
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Term
| During a disagreement, Milly is negative towards Martin (her partner) as she yells at him and is uncomplimentary. In response, Martin yells back even louder and more forcefully, and is even more uncomplimentary (back) towards Milly. What concept does this demonstrate (other than perhaps one of the four horsemen)? |
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Definition
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Term
| Jane is negative towards Mike (her partner) as she yells at him and is uncomplimentary. In response, Mike asks if he did something wrong and helps Jane get the interaction back on track, pulling out of what could have been an ongoing or worsening negative interaction. Jane and Mike DO NOT engage in _________, and are happy in their relationship, an example of a nondistressed couple. |
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Definition
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Term
Negative reciprocity is characteristic of:
a. distressed (unhappy) couples/relationships
or
b. nondistressed (happy) couples/relationships? |
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Definition
| a. Distressed (unhappy) couples/relationships |
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Term
The theory of intimate relationships which specifies how a couple learns about the quality of their relationship based on the outcomes (positive/rewarding or negative/unrewarding) of their interpersonal interactions within the relationship.
(This also applies to how they communicate and/or deal with conflict). |
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Definition
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Term
The theory of intimate relationships in which individuals evaluate a relationship according to the outcomes based on the overall benefits and costs associated with the relationship.
Outcome(s) = Rewards – Costs
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Definition
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Term
The theory in which "social exchanges" focus on exchanges concerning the interpersonal interactions of a couple which include positive/negative (or neutral) verbal communications and positive/negative behaviors.
Social Exchange Theory or Social Learning Theory? |
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Definition
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Term
The theory in which "social exchanges" pertain to exchanges concerning general costs and benefits in a relationship.
Social Exchange Theory or Social Learning Theory? |
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Definition
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Term
[image]
The 3 Stages of Relationship Development according to Mark Knapp's (2000) model, in order?
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Definition
1. Coming Together → 2. Relational Maintenance → 3. Coming Apart |
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Term
Absence of these make for a "healthy relationship" feature…
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Definition
| Codependency and Enabling Behavior(s) |
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Term
| The stage of Knapp's 3-Stage Model of Relationship Development that corresponds to growing intimacy and then beginning to grow/drift apart. |
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Definition
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Term
In Sternberg’s Triangular Theory of Love, the type of love consisting of all three dimensions (intimacy, passion, commitment)?
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Definition
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Term
Dr. Gottman's most basic advice for making marriages (intimate relationships) work? |
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Definition
| Don’t wait to improve your marriage (relationship), do it (enrich it) on a regular basis! |
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Term
5+ positive interactions : 1 negative interaction
For couples, it takes 5 or more positive interactions to undo the harmful impact of just 1 negative interaction.
Name this concept... |
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Definition
| The Magic Ratio (Gottman) |
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