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Exame 3
Chapter 8
38
Business
Undergraduate 2
11/28/2012

Additional Business Flashcards

 


 

Cards

Term
Supply Chain
Definition
This term is commonly used to refer to a collection of companies and processes involved in moving a product from the suppliers of raw materials to the customer.
Term
Just-in-time strategy
Definition
Companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when the are needed for production
Term
Vendor-managed Inventory
Definition
A business model in which the suppliers to a manufacturer manage the manufacturer
Term
Vendor-managed Inventory
Definition
To make this possible the manufacturer allows the supplier to monitor stock levels and ongoing sales data
Term
Bullwhip effect
Definition
These ripple effects are one major problem affecting supply chains
Term
Accelerating product development and innovation
Definition
This is the main objective of information systems that focus on improving supply
Term
to optimize the allocation of available supply to meet demand
Definition
This is the key use of distribution planning module of supply chain management.
Term
to provide answers to customer relationship management queries regarding product availability, costs, and delivery times
Definition
this is the key use of order promising module of supply chain management
Term
support production processes taking into account capacity and material constraints
Definition
This is the key use of manufacturing execution module.
Term
Supply chain planning
Definition
This involves the development of various resource plans to support the efficient and effective production of goods and services
Term
product demand planning and forecasting
Definition
This begins supply chain planning
Term
Demand planning and forecasting
Definition
Leading up to the overall demand forecast, this must be done
Term
Distribution Planning
Definition
This focuses on delivering products or services to consumers as well as warehousing, delivering, invoicing, and payment collection
Term
Transportation Schedule
Definition
Distribution planning leads to the development of this
Term
Production scheduling
Definition
This focuses on the coordination of all activities needed to create the product or service
Term
Production scheduling
Definition
Using analytical tools to optimally utilize labor, materials, and equipment is a part of this step of supply chain planning
Term
The development of inventory estimates
Definition
Inventory and safety stock planning focuses on this
Term
Sourcing planning
Definition
inventory and safety stock planning leads to the development of this.
Term
Supply chain execution
Definition
This involves the management of information flow.
Term
Supply chain visibility
Definition
This refers not only to the ability to track products as they move through the supply chain but also to foresee external events
Term
Supply chain efficiency
Definition
This is the extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs, sometimes by sacrificing excellent customer service.
Term
Supply chain effectiveness
Definition
This is the extent to which a company's supply chain is focusing on maximizing customer service regardless of procurement, production, and transportation costs.
Term
Apple sources its raw materials in a way to keep costs low
Definition
This is and example of supply chain efficiency.
Term
Extensible Markup Language
Definition
This is a data presentation standard first specified by the World Wide Web Consortium, an international consortium of companies whose purpose is to develop open standards for the Web.
Term
Extensible Business Reporting Language
Definition
This is an XML-based specification for publishing financial information
Term
Radio frequency indetification
Definition
This uses the electromagnetic energy to transmit information between a reader and a processing device
Term
To portray a positive corporate image
Definition
This is a main objective of customer relationship management applications focusing on downstream information flows.
Term
Operational CRM
Definition
This includes the systems used to enable customer interaction and service.
Term
Operational CRM systems
Definition
These help create the mass e-mail marketing campaigns wherein each consumer receives an individualized e-mail based on their prior purchase history
Term
Extensible Markup Language
Definition
This is a data presentation standard first specified by the World Wide Web Consortium, an international consortium of companies whose purpose is to develop open standards for the Web.
Term
Extensible Business Reporting Language
Definition
This is an XML-based specification for publishing financial information
Term
Radio frequency indetification
Definition
This uses the electromagnetic energy to transmit information between a reader and a processing device
Term
To portray a positive corporate image
Definition
This is a main objective of customer relationship management applications focusing on downstream information flows.
Term
Operational CRM
Definition
This includes the systems used to enable customer interaction and service.
Term
Operational CRM systems
Definition
These help create the mass e-mail marketing campaigns wherein each consumer receives an individualized e-mail based on their prior purchase history
Term
Customer Interaction Center
Definition
This refers to using multiple communication channels to support the communication preferences of users, such as the Web, the company's Facebook page, industry blogs, telephone and so on.
Term
Enterprise marketing management
Definition
These tools help a company in the execution of the CRM strategy by improving the management of promotional campaigns
Term
Analytical CRM
Definition
Focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service
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