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Exam #2
Chapter 11
13
Communication
Undergraduate 1
11/02/2011

Additional Communication Flashcards

 


 

Cards

Term
Pros of Group Work
Definition
  • Come up with more creative solutins to problems than a person that works alone.
  • improves group member's comprehension of the ideas presented.
  • Are more satisfied with the group's conclusions and recommendations
  • access to more info.
Term
Cons of Group Work
Definition
  • Overly talkative or insensitive, overbearing people.
  • difficult to stick up for your own ideas when everyone else sees issues differently.
  • Group memebers get lazy if they don't have a responsibility.
  • Takes more time than individual work. 
Term
Reflective Thinking 
Definition

A problem solving process based on the scientific method.

  1. Identify & Define the Problem
  2. Analyze the Problem
  3. Generate Creative Solutions
  4. Select the Best Solution
  5. Take Action
Term

Force Field Analysis Technique


(Look at chart on page 306)

Definition
A method of analyzing a problem or isue by identifying forces that increase the likelihood that the desired goal will occur (driving forces) and forces that decrease the probability the the goal will occur (restraining forces)
Term

GroupThink


Give an example. 

Definition

occurs when group members seemingly agree but primarily just want to avoid conflict; Fail to challenge an idea because they won't speak up on it; fauly consensus

 

Ex: People see a bonfire as being unsafe but because nobody spoke up about it, people died. 

Term
Groupthink Behaviors
Definition
  1. Group feels apathetic about its task.
  2. Members don't expect to be successful.
  3. One member tend to have very high credibility
  4. one member is very persuasive
  5. members don't usually challenge ideas. 
Term
How to overcome groupthink behaviors
Definition
  • Don't agree w/ someone just because they have a high status
  • examine other ideas carefully
  • asking someone from outside the group to evaluate decisions.
  • Assign someone to be devil's advocate - look for disadvantages.
  • break into teams or pairs to find pros & cons of solution. 
Term

6 reasons groups make bad decisions

 

(chart on page 311)

Definition
  1. No common goal
  2. Analysis Paralysis
  3. Jumping to solutions
  4. Topic Hopping
  5. Killer Inch - agree on major points; argue over minor details
  6. Groupthink
Term

Leadership approach & Principle


Trait

Definition
Leaders posses certain traits or characteristics that contribute to leadership effectiveness. 
Term

Leadership approach & Principle

 

 

Functional

Definition

Leaders influence others through two primarily functions:

  • Task Functions - help accomplish the work
  • Process Functions - help establish a positive climate
Term

Leadership approach & Principle

 

 Styles

Definition

Leadership is enacted in 3 primary steps:

  • Authoritarian leaders - direct and control others
  • Democratic leaders - solicit input from others & seek to lead by involving others in the decisions.
  • Laissez-Faire leaders - intentionally influence others only when asked or direted by others to lead. 
Term

Leadership approach & Principle

 

Situational

Definition

Leadership is an interactive rocess in which a leader adapts his or her approach based on such factors as

 

  • Quality of group member relationships
  • nature of the task
  • time limitations
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