Shared Flashcard Set

Details

Exam #2
Chapter 10
26
Communication
Undergraduate 1
11/02/2011

Additional Communication Flashcards

 


 

Cards

Term
Comparing Groups vs. Teams
Definition
(look at Recap chart on page 274) 
Term
When not to Collaborate
Definition
  • When the group or team has limited time.
  • When an expert already has the answer
  • When the information is available from other research sources.
  • When the group or team is entrenched in unmanagable conflict. 
(pg. 274)
Term
Primary Group
Definition
A group, such as a family, that exists to fulfill basic human needs. 
Term
Study Group
Definition
a group that exists to help group members learn new information and ideas. 
Term
Therapy Group 
Definition
provides treatment for problems that group members may have. 
Term
Problem-solving group
Definition
meets to seek a soultion to a problem and achieve a goal. 
Term
Focus Group 
Definition
A group that is asked to discuss a particular topic or issue so that others can better understand how the group members respond to the topic or issue presented to them. 
Term
Social Group
Definition
exists to provide opportunitties for group members to enjoy an activity in the company of others. 
Term
Roles
Definition
The consistent way a person communicates with others in a group. 
Term
Task,
Social, & Individual Roles 
Definition
  • Task roles - helps a group achieve its goal and accomplish its work. 
  • Social Roles - helps a group manage relationships and affects the group climate. 
  • Individual Roles - a role that focuses attention on the individual rather than on the group. 
Term
Team ground rules
Definition
the behaviors that are expected of team members, often spelled out in explicit rules or acceptable behaivor developed by team members working together. 
Term
Norms
Definition
standards that determine what is appropriate and inappropriate behavior in a group. 
Term
Status
Definition
An individual's importantance and prestige
Term
Legitimate power 
Definition

Power that stems from being elected or appointed to a position of authority. 

 

Ex: U.S Senators, police officers, and parent/teacher association (PTA). 

Term
Referent Power
Definition

Power that stems from being liked

 

Ex: if you work with a bestfriend, you would listen to what they have to say; if you are working with an enemy, you would ignore whatever they say. 

Term
Expert Power
Definition

Power derived from having expertise and information.

 

Ex: Person that has more knowledge on the subject in the group. 

Term
Reward Power 
Definition

Power that comes having expertise and information. 

 

Ex: People who can grant favors, money, or other rewards. 

Term
Coercive Power 
Definition

Power that stems from being able to punish others.

 

Ex: flip side of reward power; boss. 

Term
[image]
Definition

All-channel Network - a group in which everyone talks to everyone else. 

 

When to use: when you are aware that you are in a subgroup that could be detrimental to the larger group. Don't make a clique. 

Term

Chain network

 

(pg. 286)

Definition

group communication in which people convey a message to one person at a time rather than communicating with all group members at once. 

 

When to use: In organizations. 

Term

Wheel Network


(Pg. 286) 

Definition

occurs when one group member recieves most of the messages. 

 

When to use: there is a strong leader or when the group members do individual tasks and need someone to keep them informed. 

Term

Phases of Group Development


Phase One: Orientation

Definition
  • What are we doing here?
  • What is our goal?
  • Who are these people?
  • What is my role?
Term

Phases of Group Development


Phase Two: Conflict

Definition
  • Who put him/her in charge?
  • I see the goal differently.
  • I have different ideas.
  • I have diferent strategies.
Term

Phases of Group Development


Phase Three: Emergence

Definition
  • Something happens
  • Decisions are made
  • Issues are managed
  • The group moves forward. 
Term

Phases of Group Development


Phase Four: Reinforcement

Definition
  • The group is aware it is making progress.
  • Members seek to justify their actions.
  • Members reward others.
  • The team celebrates its success or rationalizes its failure. 
Term
Indiviualistic vs. Collectivistic in Groups
Definition

Individualistic - cares more about self than the group

 

Collectivistic - cares about the group more than self. 

 

(pg. 290) 

Supporting users have an ad free experience!