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Definition
| A transfer of understanding and meaning from one person to another |
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Definition
| The seven step process in which understanding and meaning is transferred from one person to another |
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| converting a message into symbolic form |
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| a purpose for communicating that's to be conveyed |
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| the medium by which a message travels |
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| translating a received message |
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| checking to see how successfully a message has been transferred |
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Definition
| an unofficial channel of communication |
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| nonverbal communication cues such as facial expressions, gestures, and other body movements |
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Definition
| an emphasis given to words or phrases that conveys meaning |
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Definition
| deliberately manipulating information to make it appear more favorable to the receiver |
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Definition
| selectively perceiving or hearing a communication based on your own needs, motivations, experiences, or other personal characteristics |
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| what results when information exceeds processing capacity |
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| listening for full meaning without making premature judgments or interpretations |
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| cultivating a learning culture in which organizational members systematically gather knowledge and share it with others |
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Definition
| assigning authority to another person to carry out specific activities |
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Definition
| perceived differences resulting in interference or opposition |
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Term
| traditional view of conflict |
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Definition
| the view that all conflict is bad and must be avoided |
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Term
| human relations view of conflict |
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Definition
| the view that conflict is natural and inevitable and has the potential to be a positive force |
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Term
| interactionist view of conflict |
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Definition
| the view that some conflict is necessary for an organization to perform effectively |
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Definition
| conflict that's constructive and supports an organization's goals |
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Term
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Definition
| conflict that's destructive and prevents an organization from achieving its goals |
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Term
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Definition
| conflict that relates to the content and goals of work |
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Definition
| conflict that focuses on interpersonal relationships |
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Term
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| conflict that refers to how the work gets done |
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Term
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Definition
| a person who purposely presents arguments that run counter to those proposed by the majority or against current practices |
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Term
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Definition
| a process in which two or more parties who have different preferences must make a joint decision and come to an agreement |
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Term
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Definition
| negotiation under zero-sum conditions, in which any gain by one party involves a loss to the other party |
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Term
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Definition
| negotiation in which there is at least one settlement that involves no loss to either party |
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Term
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Definition
| the management function that involves monitoring activities to ensure that theyre being accomplished as planned and correcting any significant deviations |
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Term
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Definition
| a three step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct deviations or to address inadequate standards |
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Term
| management by walking around (MBWA) |
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Definition
| When a manager is out in the work area interacting with employees |
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Term
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Definition
| the acceptable parameters of variance between actual performance and a standard |
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Term
| immediate corrective action |
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Definition
| corrective action that addresses problems at once to get performance back on track |
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Definition
| corrective action that looks at how and why performance deviated before correcting the source of deviation |
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Term
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Definition
| control that takes place before a work activity is done |
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Term
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Definition
| a performance measurement tool that looks at more than just the financial perspective |
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Definition
| any unauthorized taking of company property by employees for their personal use |
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Definition
| the study and application of the transformation process |
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Definition
| the process that converts resources into finished goods and services |
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Term
| manufacturing organizations |
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Definition
| organizations that produce physical goods |
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Definition
| organizations that produce nonphysical products in the form of services |
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Term
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Definition
| a strategic design for how a company intends to profit from its broad array of strategies, processes, and activities |
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Definition
| the performance characteristics, features, attributes, and other aspects of goods and services, for which customers are willing to give up resources |
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Definition
| the entire series of work activities that add value at each step from raw materials to finished product |
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| the process of managing the sequence of activities and information along the entire value chain |
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| the way organizational work is done |
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| a series of international quality standards that set uniform guidelines for processes to ensure that products conform to customer requirements |
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Definition
| a quality standard that establishes a goal of no more that 3.4 defects per million units or procedures |
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Definition
| a one time only set of activities with a definite beginning and ending point |
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Term
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Definition
| the task of getting project activities done on time, within budget, and according to specifications |
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Term
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Definition
| a planning tool that shows in bar graph form when tasks are supposed to be done and compares that with the actual progress on each |
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Term
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Definition
| a modified version of a gantt chart that lists either whole departments or specific resources |
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Term
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Definition
| a flowchart-like diagram that depicts the sequence of activities needed to complete a project and the time or costs associated with each activity |
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Definition
| end points that represent the completion of major activities |
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Term
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Definition
| the longest or most time-consuming sequence of events and activities required to complete a project in the shortest amount of time |
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Term
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Definition
| the time difference between the critical path and all other points |
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