Term
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Definition
| the process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations |
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Term
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Definition
prevent crises;
standardize outputs;
appraise employee performance;
update plans;
protect the organization's assets |
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Term
| Steps in management control process |
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Definition
1. setting standards
2. monitoring performance
3. correcting for deviations |
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Term
| 4 sources of information used to measure performance |
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Definition
1. personal observation
2. statistical reports
3. oral reports
4. written reports |
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Term
| What is the big question in control process? |
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Definition
| How often to inspect/check |
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Term
| 3 types of corrective action |
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Definition
1. immediate
2. basic
3. revising the standard |
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Term
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Definition
1. feedfoward
2. concurrent
3. feedback |
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Term
| Effective control systems (3) |
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Definition
1. economic considerations
2. behavioral considerations
3. flexbility considerations |
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