Term
| what do you have to do before implementing your business process? |
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Definition
| before you streamline your business process, you need to examine your industry structure, choose your competitive stratagy, and link the parts of your value chain. |
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Term
| what needs to be involved/considered when designing an information system? |
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Definition
| when designing an information system, you need to enable your business processes, improve your value chain links to increase efficiency, support your competitive strategy, and influence the industry structure. |
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Term
| 5 part information system model |
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Definition
| hardware, software, data, process, and people |
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Term
| business process managment (BPM) |
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Definition
systematic way of creating, assessing, and altering business processes as needed by:
1. creating a picture of the as-is business process
2. identify areas where the process is constraining strategy
3. redesign process
4. implement process
5. create policy for ongoing effectiveness assesment |
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Term
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Definition
| information systems can automate processes, moving work from the human side to the technology side |
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Term
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Definition
| information systems can transform processes by redesigning processes on the human side to fit the technology side |
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Term
| why do we try to design better processes? |
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Definition
| we try to design better processes in order to have cost savings, increase revenues and make less errors. |
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Term
| why is innovation so difficult? |
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Definition
innovation is difficult due to:
1. organizational inertia and cultural lock-in
2. working from the top down
3. innovation is disruptive by nature
4. not many c-levels come from operations
5. no real home for innovation in a company |
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Term
| 5 basic parts of an information system |
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Definition
1. hardware
2. software
3. data
4. process
5. people |
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Term
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Definition
| in order to keep evolving and adapt, one must be able to understand what you're currently doing and how we could do it better. BPM is a circular process |
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Term
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Definition
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Term
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Definition
| progressive changed their process by creating roaming agents, cutting down the time of processing a claim, and obviously this new process made people happy because progressive grew 7X in sales in 10 years. |
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Term
| individual aspects of creativity |
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Definition
| personality, cognitive processes, abilities, relevant expertise, and motivation |
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Term
| three components of creativity |
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Definition
| expertise, creative-thinking skills, and motivation |
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Term
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Definition
| technical, procedural and intellectual knowledge |
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Term
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Definition
| how flexibly and imaginatively people approach problems |
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Term
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Definition
| intrinsic is more effective than extrinsic |
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Term
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Definition
| provocation of our perceptions |
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Term
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Definition
| make the familiar unfamiliar |
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Term
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Definition
| transfer ideas across domains |
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Term
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Definition
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Term
| how do you form a provocation? |
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Definition
| escape, reversal, exaggeration, wishful thinking, or random entry |
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Term
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Definition
| cancel, negate, drop, remove, deny, "escape from" what you take for granted |
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Term
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Definition
| go in the reverse or opposite direction from a usual sequence of actions to create instability |
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Term
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Definition
| greately exaggerate weights, speeds, dimensions, volumes and more to create instability |
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Term
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Definition
| "wouldn't it be nice...?" stating an impossible fantasy or something you do not expect will happen |
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Term
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Definition
| introduce a word or image that has no obvious connection; bring the word and situation together to generate ideas |
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