The psychological and physical reaction to certain events or situations is called:

Stress

The physical and psychological consequences to stress is called:

Strain

Stress that is converted to positive energy is called:

Bad, or negative stress is called:

Which of the following would be least likely to react negatively to stressors?

Taking a test or evaluation anxiety

provides motivation for best work.

Type B personalities and optimists:

A person who is competitive and impatient might be called a(n):

Role _____ is when our work expectations and when we think we should be doing don't match the work we

 actually have to do.

Role _____ is when an individual's job duties and performance expectations are not clearly defined.

Role ____ develops when employees feel they lack the skill or workplace resources to complete a task.

______ help reduce the potential for stress that comes from role conflict and role ambiguity.

People who like to make decisions and take charge run into problems when they are hired by an organization that is team oriented.

The trouble is probably the result of:

Being in a Management Philosophy

May not work well with team-oriented environments full of change and unstructured

Wasting time and energy worrying about the future and asking "What if?" are good examples of:

Rating a potential source of frustration on a

scale of 1 to 10 is an example of:

Perspective Taking

1 to 10 level of irritation to us

Counseling programs designed to help employees reduce stress are called:

EAP's

Empolyee Assistance Programs

Which vitamin is thought to be lost during high periods of stress?

Laughter can:

• Buffer Stress
• Pun a New Perspective on a Stessful Situation
• Distance Until You Calm Down
• Reduce Blood Pressure 

Which of the following relaxation techniques is designed to relax the body?

Progressive Muscle  Relaxation  

Which of the following relaxation techniques is designed to calm the emotions?

Which of the following relaxation techniques is helpful for quieting a chaotic mind?

Which of the following techniques involves cleaning your desk and keeping a daily log?

If an employee threatens another employee with violence, the employee should:

Take Immediate Action:

"You're Fired!!!"

Most of the people who commit workplace violence are:

• Under Severe Stress
• Male
• 20-50 Yrs Old (avg 40)
• Self Esteem Tied to Job
• Fond of Violent Films, TV
• Own Several Guns
• Soldier of Fortune
• Loner

What are the two types of stress?

• Eustress

            Desirable Outcome

            Motivational Results

• Distress

What are three job characteristics associated with stress?

• Role Conflict
• Role Ambiguity
• Role Overload

What are the organizational characteristics associated with stress?

• Work Environment
• Change
• Relationships with Others