Shared Flashcard Set

Details

Exam 1
communication, culture, conflict
52
Health Care
Graduate
10/13/2010

Additional Health Care Flashcards

 


 

Cards

Term

 

 

 

What is the role of the PT in feelings of "Hope"?

Definition

 

 

 

 

To provide a mindset of realistic but strong motivation.

Term

 

 

 

How do PT facilitate patient adjustment to loss?

Definition


1. Allowing the pt to express feelings
2. Educating & Supporting
3.Managing the patients environment
4. Providing intervention
Term

 

 

 

What are the 6 Psychosocial Adaptation Strategies

Definition

1. Cognitive Reformation

2. Emotional and practical support

3. Counseling

4. Support Groups

5. Bereavement Services

6. Hope

Term

 

 

In order to grieve effectively, people need to integrate their __________ into their lives.

Definition

 

 

 

losses

Term

 

 

3 Things a Culture Does

Definition

 

 

1. Defines a paramater of social relationships

2. Provides paradigms that explain how the universe is ordered.

3. Provide a guide to differentiate one social group from another.

Term

 

 

 

Name the 3 Coping Skills

Definition

Appraisal-focused (focused on meaning)

Assess + mentally practice

Define and reframe

Dent or avoid Emotion focused (feeling)

Control Emotions

Problem focused (action)                               Release Emotions

Collect info  Accept + Surrendor

Build Support

Act 

Develop measures of success

 

Term

 

 

 

Primary v Secondary Losses

Definition

Primary examples Secondary Examples
Mental Deterioration Friends
Physical  Family
House
Term

1

 

Condition Specific

 

Congenital and Perinatal

Key Points to Consider

Definition

 

 

 

Family support extremes

Acceptance of condition or awareness of disabilities

Feelings of jealousy towards siblings

Term

2

 

Condition Specific

Adults with DD Key Points to Consider

Definition

 

Social Support

Friends are caregivers

Needs are addressed but wants independence 

Term

3

 

Condition Specific

Sudden Onset Disability Key Points

Definition

 

A sense of loss of control

Overwhelmed and Denial 

Term

4

Condition Specific

Acute or Rapid Progressive Disease Key Points

Definition

(Example = cancer)

 

- Sense of Hope

Term

5

Condition Specific

Age- Related Disability Key Points

Definition

 

Significant decrease in functional status

Social support

Ability to cope

Mental Health

Positive Attitude

Term

 

 

 

5 Styles of Managing Conflict

Definition

1. Avoidance          (Ignore conflict exsists)              ------------

2. Accommodation   (Cooperative approach)             lose-win

3. Competition       (Power driven aggressive)        win or lose

4. Compromise       (Something 2 work for both)     lose-lose

5. Collaboration       (Assertive and Cooperation)    win-win 

 

*Compromise = midway between competition and accomodation

*Mediation (mentioned in reading) neutral 3rd party facilitates process. 


Term

 

 

 

2 Main types of Grief and subdivisions

Definition

Anticipatory 

 

Conventional 

Acute            (sense of realization of loss)

Chronic         (sense of grief that lasts)

Delayed      (shocked and denial)

Suppressed   ( loss that stays with a person)

Term

 

 

 

As a PT what are some potential causes for loss

Definition

Patient discharge

Death

Decrease in patient function

Coworker

Referrals and motivation

Money and documentation

Loss of liscense

Loss of coverage

Term

 

 

 

All types of losses include....

Definition

Sudden (TBI) Primary

Gradual (ALS) Secondary

Anticipated (Cystic Fibrosis) Chronic

Uncertainty (MS) Age

Total (death)

Permanent (SCI)

Temporary (Guillan Barre)

Acute

Term

 

 

 

Communication occurs at 4 levels

Definition

 

1. Intrapersonal level              (Own thought process and interpretation of info)

2. Interpersonal level              (How you communicate with other persons)

3. Small group discussion      (How to interact with a group of people)

4. Organizational Communication 

 

*risk of error increases w/ higher # of people to communicate    with

Term

 

 

3 Different types of Communication

Definition

1. Verbal   Verbal

2. Non- Verbal   Vocabulary

3. Written   Paralanguage

Active Listening  (3 step framework)

Non-Verbal Written *Restatement

Facial Expressions Exercise Program *Reflection

Touch Documentation *Clarification 

Spatial Distances Electronic

Distracting Behaviors         Media

Term

 

 

 

Respect

Definition

 

 

 

Approach a person, group, idea or object with regard or esteem

Term

 

 

 

Values

Definition

 

Deeply held attitudes and beliefs of truth, beauty, or worth of a person, object, action, or idea.

 

*Personal

*Professional

*Societal

Term

 

 

 

Bias

Definition

 

 

 

A preformed thought or judgement.

Term

 

 

 

Caregiver's Needs

Definition

Information/ Education

Trust

Advocacy

ID of resources

Support

Relief

Term

 

 

Definition of Conflict

 

Definition

 

 

 

Involves tension or disagreement between 2 or more opposing forces

Term

 

 

4 Areas of conflict between a health care provider and patient

Definition

  • Native culture of health care provider
  • Culture of the majority of health care system
  • Native culture of the client
  • Medical culture of the client

Term

 

 

 

Sources of Conflict for a PT include...

Definition

Content= Time, resources

 

Psychological= Patient, patient family, trust, respect

 

Procedural= Policies, chain of command, decision making

Term

 

 

 

ICF stands for....

Definition

 

 

International Classification Function

Term

 

 

 

The ICF Model 

Definition
[image]
Term

 

 

Family Health Systems Approach

Definition

 

  1. Interactive Process           Questions, communication
  2. Developmental Process Overall dev. health based on age/gender norm
  3. Coping Process Deal with situations
  4. Integrity Process History on how things are dealt
  5. Health Process Health status life style

Term

 

 

Top 10 Effective communication Strategies

Definition

Speak on their level Encouragement/ Positive Attitude

Active Listening Addressing patient effectively

Speak Clearly 

Proper facial expression

Posture

Eye Contact

Ask Follow up Questions

Resolution to conflict

Term

 

 

Levels of Conflict

Definition

1) Personal (within an individual)

2) Interpersonal (2 or more individuals)

3) Intragroup (members within a group)

4) Intergroup (Two or more groups, depts, org)

Term

 

 

 

Strategies for Adapting and Accepting Changes in Body Image

Definition

 

1) Communication

2) Education and Support

3) Emphasizing Capabilities

4) Life's Activities 

 

*set realistic goals

Term

 

 

Factors that influence how a person responds to changes in body image

Definition

Prior loss

Nature of current loss

prognosis of treatment recovery

patterns of development

family and cultural values, beliefs, attitudes

personal control 

sin + stigma (loss is punishment)

social support

Term

 

 

 

Body Image includes how people _______ and how they ______ they look.

Definition

 

-look

-think

Term

 

 

The concept of sexuality includes....

Definition

1. Gender Identity

2. Attractivenes

3. Sexual Attitudes and Beliefs

4. Sexual Behaviors and practices

Term

 

Healthy Sexuality Requires 3 things

Definition

1. Freedom from psychological problems that could negatively

    effect sexual function.

 

2. Freedom from disease and illness that interfere with physical

    aspect of cultural function.

 

3. Ability to enjoy and control sexual behavior in a manner 

    consistent with personal and societal ethics. 

Term

 

 

4 Step approach to Sexual Education

Definition

1. Initiate a program of self learning.

2. Raise consciousness of member of team.

3. Become comfortable discussing issues of sex with pts.

4. Document topics discussed and create a plan.

Term

 

 

5 Barriers to Effective Communication

Definition

1. Role uncertainty

2. Sensory Overload

3. Physical Appearance

4. Voice and Word Choice

5. Language Barriers

Term

 

 

Definition of Culture

Definition

 

"The sum of beliefs, practices, habits, likes, dislikes, norms, customs, rituals that we learned from our families"

 

*Learned not inherited

*Determines how we interact with the world.

Term

 

 

 

Three Core Sets of Skills in order to deliver culturally competent care

Definition

1. Self-Awareness

2. Knowledge of other cultures.

3. A skill in delivering care.

Term

 

7

 

Common Cross-Cultural Differences

Definition

1. Time

2. Activity Orientation/ Environmental Control

3. Use of space

4. Social Organization

5. Communication

6. Poverty

7. Health Beliefs and Practices

Term

 

 

Examples of "secondary cultures"

Definition

Geographical Location

Income

Religion

Age

Education

Appearance

Term

 

 

 

Ethnocentrism

Definition

 

 

 

Belief the ones cultures thoughts, beliefs are the best and right way.

Term

 

 

 

People first Language

Definition

Putting the person first before a disease or condition.

 

 

Examples

Person who has Parkinson's disease

Person with Alcoholism

Survivor of domestic violence

Term

 

 

5 Stages of Grieving

Definition

Denial

Anger

Bargaining

Depression

Acceptance

Term

 

 

Integrative Theory of Bereavement 

Definition

Shock

Awareness of Loss

Conservation and withdrawl

Healing 

Renewal

Term

 

 

 

Tasks of Mourning

 

Definition

Accept reality of loss.

 

Experience pain associated with grief.

 

Adjust to circumstances created by loss.

 

Emotionally relocate person who has died and progress with life.

Term

 

 

 

Infants Need

Definition

 

 

 

Respect and Consistency

 

*Touch, soothe if crying

Term

 

 

 

Toddlers need

Definition

 

 

 

Respect and Security

 

*Allow mother to be present

Term

 

 

 

 

Children need

Definition

 

 

 

Respect and Relating

 

*Share Interests

Term

 

 

 

Adolescents need

Definition

 

 

 

Respect, Autonomy, Relating

 

*Involve in decision process

Term

 

 

 

 

Adults need

Definition

 

 

 

Respect, ID, Intimacy

 

*Address with title

Term

 

 

 

Older Adult needs

Definition

 

 

Respect Integrity

 

*proper title, time

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