Six second pause

Repeat or answer in complete sentence

Direct remarks to entire audience

Listen to question

Okay ask for clarification

10-40 second answers

Control hecklers (agree with part and move on), Okay to say, “I don’t know, but I will get back to you”

Provide positive reinforcement.

Use words that convey your message.

When talking, be sure the words you choose are clear and straightforward.

Fancy phrases and long or strange words might be impressive, but they do not necessarily lead to clear communication.

Repeat if necessary, but stop talking once you've made your point.

Open ended questions, creatively ask, do not be a heckler

Thinking the subject is uninteresting (ask yourself “what can I use here”), (Focus on what is being said not who is saying it;

Thinking about the speaker’s delivery (focus on content, write down annoyance to think about later);

Pretending to listen (quiz yourself, imagine yourself having a conversation with that person immediately afterwards, make eye contact, nod and smile at speaker).

Crossed arms means I’m closed to what you are saying

Arms behind the back means that I am authoritative

Relaxed in your chair with your arms down means that you are confident

Hands out and palms up mean that you are surrendering to what the speakers are saying

Solves problems

Resolves disagreements

Better cooperation

Prevent trouble

East coast more conservative

Tie ends at belt

Belt matches shoes

Colored vs. uncolored shirts

Necklaces hang lower in west.

Feet shoulder width apart

shoulders back

hands (movement/ holding position)

girls – model pose, diff. hands (hold)

Visual

Aural

Read/ Write

Kinesthetic

Criticism of ideas is not allowed

All ideas, no matter how wild, are encouraged

The more ideas, the better

Every participant should try to build on or combine the ideas of others.

IF IT AIN’T BROKE…DON’T FIX IT;

WE’VE ALWAYS DONE IT THIS WAY;

IT’LL NEVER WORK;

NO;

GREAT IDEA, BUT NOT FOR US;

WE’VE TRIED THAT BEFORE.

Differences in Personality

Values

Perspectives

Goals

Departmental

Allegiance

Ambiguities about responsibilities

Clarify and identify the cause of conflict

Determine the common goal

Determine options

Determine and remove the barriers

Determine solution that everyone can accept

Acknowledge solution: win-win solution

Purpose: have a common purpose and goal;

Respect: act with mutual respect, trust, and support;

Individuals: recognize and respect the difference which enhances creativity and collective imagination;

Discussion: should have open, honest, and frequent discussions;

Excellence: team should strive for excellence.

Prepare before meeting

Be on time, contribute to discussion

Listen to others

Stick to the subject

Accept delegated work

Follow-up on responsibilities in a timely fashion

when to call a meeting

where to hold the meeting

who should be at the meeting

why is the meeting being held

what are the goals of the meeting

Start and finish on time

make introductions

restate the purpose of the meeting

assign someone to record the minutes

stick to agenda

encourage discussion

summarize and integrate the discussion

record action items

break if longer than1.5 hrs

set follow up meeting time

adjourn meeting.

Plural subject, plural verb

multiple subjects joined by and = plural verb

multiple subjects joined by or = singular verb

Dashes provide emphasis

Parentheses provide clarity (de-emphasize)

three or more items

separate two complete thoughts (,and)

set off parenthetical information

between consecutive adjectives (eliminate and)

addressing someone by name

separate year from day.

Numbers from zero to ten are expressed as words.

Numbers from 11 and above are expressed as figures.

Words – begins sentence, two numbers used together (smaller), approximations, ordinals, if o’clock is understood.

Figures – dates and times, follows a noun (page __), if a unit follows.

1 Select relevant variables for testing

2 Specify the levels of treatment

3 Control the environmental and extraneous factors

4 Choose an experimental design suited to the hypothesis

5 Select and assign subjects to groups (demographics)

6 Pilot-test, revise, and conduct the final test

7 Analyze the data.

Survey = demographics

wording of questions

using the Likert Scale

statistical analysis

set criteria before testing

error analysis

Case study = single sampling

detailed analysis

unforeseen factors

might not be representative of the population.

on marketing

Because a dominant design has been established

it is more familiar and easier to recognize for the consumer than something that is

Zip-Drive

Concurrent engineering = everyone works on everything at the same time

Over the wall = each person handles one task, many projects at once, easy to tell who messed up.

Objective = title/ abstract

Hypothesis = criteria

Procedure = testing

Results = observations

Discussion = analysis

Error Analysis = Recommendations

Markets you to prospective employers

Communicates your skills/ accomplishments.

Be prepared for anything

Spot check language

Attitudes and topics that could sink you

since you’re the most qualified to talk about you

make it good

Interpret and identify each phase of the interview so you know when to do what

Anticipate the questions and their intent and plan your answers

Prepare questions to ask

Shows respect

Make colleagues comfortable

Personality is judged

Taste then season

Good posture

Use cutlery

Business talk = business talk

Offer to pay

1. Hold paramount the safety, health, and welfare of the public

2. Perform services only in areas of their competence

3. Issue public statements only in an objective and truthful manner

4. Act for each employer or client as faithful agents or trustees

5. Avoid deceptive acts

6. Conduct themselves honorably, responsibly, ethically, and lawfully so as to enhance the honor, reputation, and usefulness of the profession.

Engineering is an important and learned profession. As members of this profession, engineers are expected to exhibit the highest standards of honesty and integrity.

Engineering has a direct and vital impact on the quality of life for all people. Accordingly, the services provided by engineers require honesty, impartiality, fairness, and equity, and must be dedicated to the protection of the public health, safety, and welfare.

Engineers must perform under a standard of professional behavior that that requires adherence to the highest principles of ethical conduct.