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Employee Training and Development Chapter 12
Noe 5th ed
15
Business
Undergraduate 2
12/01/2012

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Term
Organizational socialization:
Definition
process by which new employees are transformed into effective members of the company. The purpose of orientation is to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships.
Term
Anticipatory Socialization:
Definition
occurs before the individual joins the company. Through this, employees develop expectations about the company, job, working conditions, and interpersonal relationships.
Term
Realistic job preview:
Definition
provides accurate information about the attractive and unattractive aspects of the job, working conditions, company, and location to ensure that employees develop appropriate expectations.
Term
Encounter Phase:
Definition
occurs when the employee begins a new job. No matter how realistic the information was that they were provided during interview and site visits, individuals beginning new jobs will experience shock and surprise. Employees need to become familiar with job tasks, receive appropriate training, and understand company practices and procedures
Term
Settling In:
Definition
employees begin to feel comfortable with their job demands and social relationships. They start resolving work conflicts and conflicts between work and non work activities. Employees become interested in the company's evaluation of their performance and in learning about potential career opportunities within the company
Term
Content of Orientation Programs Company-Level Information
Definition
    • Company Overview(values, history,mission)
    • Key policies and procedures
    • compensation
    • employee benefits and services
    • safety and accident prevention
    • employee and union relationships
    • Physical facilities
    • Economic factors
    • customer relationships
Term
Plateauing:
Definition
the likelihood of the employee receiving future job assignments with increased responsibility is low. Mid-career employees are most likely to do this.
Term
Employees plateau for several reasons:
Definition
Discrimination based on, for example, age, gender, or race
Lack of ability
Lack of training
Low need for achievement
Unfair pay decisions or dissatisfaction with pay raises
Confusion about job responsibilities
Slow company growth resulting in reduced development opportunities
Term
Family and Medical Leave Act (FMLA):
Definition
Social legislation has been approved to help employees balance work and family.
Term
Behavior-based conflict
Definition
occurs when employees' behavior in work roles is not appropriate for their behavior in notwork roles. For example managers' work demands that they be logical impartial, and authoritarian. At the same time, these same managers are expected to be warm, emotional, and friendly in their relationships with their family members or friends.
Term
Recommendations for the Development of Dependent Care (Elder or Child care)Assistance Programs
Definition
  • Use surveys and focus groups to determine need.
  • Develop a philosophy or rationale related to business objectives
  • Solicit employees' participation in designing and implementing the program.
  • Allocate resources for communicating the program to employees and managers
  • Request feedback from users to make adjustments to the program
Term
Federal Age Discrimination in Employment Act
Definition
 This includes denying access to training programs and forcing the retirement of employees (without a legitimate reason) who are covered by the act. Begins protecting workers at age forty.
Term
anticipatory socialization
Definition
These expectations are developed through interactions with representatives of the company (e.g., recruiters, prospective peers, and managers) during the recruitment and selection process. The expectations are also based on prior work experiences in similar jobs.
Term
Family and Medical Leave Act (FMLA)
Definition
Federal law that provides for up to 12 weeks of unpaid leave for parents with new infants or newly adopted children.
Term
Family and Medical Leave Act (FMLA)
Definition
This also covers employees who must take a leave of absence from work to care for a family member who is ill or to deal with a personal illness. Companies are required to provide the employee with health care benefits during their leave of absence.
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