Shared Flashcard Set

Details

Employee Training and Development Chap 3 (Noe 5th Ed)
HR
31
Business
Undergraduate 2
10/13/2012

Additional Business Flashcards

 


 

Cards

Term
Organizational analysis:
Definition
involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities.
Term
Benchmarking
Definition

 

a process where many companies are also using information about other companies’ training practices due to the increasing emphasis on Total Quality Management.

Term
Cognitive Ability
Definition
influences learning and job performance. Includes 3 dimensions: verbal comprehension, quantitative ability, and reasoning ability
Term
KSAO’s:
Definition
to complete tasks, employees must have specific levels of knowledge, skill, ability, and other considerations.
Knowledge: facts, procedures
Skill: indicates competency in performing a task
Ability: includes the physical and mental capacities to perform a task
Other: refers to the conditions under which tasks are performed
Term
Request for Proposal (RFP)
Definition
  •  potential vendors and consultants
  • the type of service the company is seeking
  • the type and number of references needed
  • the number of employees who need to be trained
  • funding for the project
  • the follow-up process project
  •   date when proposals must be received by the company.
Term
Basic skills:
Definition
skills that are necessary for employees to successfully perform on the job and learn the content of training programs. Includes cognitive ability and reading and writing skills.
Term
Request for Proposal (RFP)
Definition
the type of service the company is seeking



the follow-up process project
date when proposals must be received by the company.
Term
Request for Proposal (RFP)
Definition
the type and number of references needed
Term
Request for Proposal (RFP)
Definition
the number of employees who need to be trained
Term
Request for Proposal (RFP)
Definition
funding for the project
Term
Request for Proposal (RFP)
Definition
the date when proposals must be received by the company.
Term
Advantage of Observation
Definition
Generates data relevant to work environment
Term
Advantage of Observation
Definition
Minimizes interruption of work
Term
Disadvantage of Observation
Definition
Needs skilled observer
Term
Disadvantage of Observation
Definition
Employees’ behavior may be affected by being observed
Term
Advantages of Questionnaires
Definition
Inexpensive
Term
Advantages of Questionnaires
Definition
Can collect data from a large number of persons
Term
Advantages of Questionnaires
Definition
Data easily summarized
Term
Disadvantages of Questionnaires
Definition
Requires time
Term
Disadvantages of Questionnaires
Definition
Possible low return rates, inappropriate responses
Term
Disadvantages of Questionnaires
Definition
Lacks detail
Term
Disadvantages of Questionnaires
Definition
Only provides information directly related to questions asked
Term
Advantages of Interviews
Definition
Good at uncovering details of training needs as well as causes of and solutions to problems
Term
Advantages of Interviews
Definition
Can explore unanticipated issues that come up
Term
Advantages of Interviews
Definition
Questions can be modified
Term
Disadvantages of Interviews
Definition
Time consuming
Term
Disadvantages of Interviews
Definition
Difficult to analyze
Term
Disadvantages of Interviews
Definition
Needs skilled interviewer
Term
Disadvantages of Interviews
Definition
Can be threatening to SMEs
Term
Disadvantages of Interviews
Definition
Difficult to schedule
Term
Disadvantages of Interviews
Definition
SMEs only provide information they think you want to hear
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