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CSR 315 Ch 8
Test 2
8
Marketing
Undergraduate 3
03/28/2010

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Cards

Term
Consistency Principle
Definition
a series of positive agreements with the buyer on individual product benefits during the sales presentations- you should close
Term
Commitment principle
Definition
Prepurchase efforts by prospects to learn about a product
Term
Reciprocity principle
Definition
When one person does someone a favor, the second person usually feels obligated to return the favor
Term
Social Validation Principle
Definition
Prospects are more likely to buy a product when they learn that people and similar companies to themselves have purchased it
Term
Social Validation Principle
Definition
Prospects are more likely to buy a product when they learn that people and similar companies to themselves have purchased it
Term
Authority Principle
Definition
Prospects are more likely to buy from salespeople and companies they perceive as experts in their field
Term
Scarcity Principle
Definition
Prospects are more likely to buy from salespeople and companies they perceive as experts in their field
Term
Friendship principle
Definition
Prospects are more easily persuaded by salespeople they like
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