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CPS - Office Administration
CHAPTER 8 - WRITING BUSINESS DOCUMENTS
33
Other
Not Applicable
09/10/2005

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Term
ANALYTICAL REPORT
Definition
PRESENTS PRIMARY DATA AND PROVIDES AN ANALYSIS AND INTERPRETATION.
Term
ANALYTICAL REPORTS
Definition
PRESENTS PRIMARY DATA AND AN ANALYSIS & INTERPRETATION
Term
APPENDIX
Definition
SUPPLEMENTARY RESEARCH MATERIAL (I.E. SAMPLE QUESTIONNAIRE, LETTERS, DETAILED ANALYSIS).
Term
BIBLIOGRAPHY
Definition
ALPHABETICAL LIST OF ALL INFORMATION SOURCES USED FOR REPORT (CITATIONS).
Term
BUFFER
Definition
FACTS TO BE READ AND UNDERSTOOD BEFORE BAD NEWS IS COMMUNICATED (SEGWAY)
Term
CHRONOLOGICAL STYLE
Definition
ACCORDING TO SEQUENCE OF EVENTS THAT OCCURRED.
Term
CODING
Definition
NUMBER ASSIGNED TO EACH RESPONSE CLASSIFICATION.
Term
DATA COLLECTION
Definition
ACCUMULATION OF DATA OR FACTS, FROM PRIMARY OR SECONDARY SOURCES, TO ANALYZE PROBLEM AND EVALUATE POSSIBLE SOLUTIONS.
Term
DEDUCTIVE APPROACH (DIRECT APPROACH)
Definition
WRITING POSITIVE LETTERS. WHEN LETTERS CARRIES GOOD NEWS, MAIN IDEA IS PRESENTED IMMEDIATELY.
Term
EXTERNAL REPORT/RADIAL REPORTS
Definition
ONE THAT WILL BE DISSEMINATED OUTSIDE THE ORGANIZATION. CAN ALSO CUT ACROSS LEVELS OF AUTHORITY INSIDE/OUTSIDE ORGANIZATION.
Term
FINDINGS
Definition
USUALLY SUMMARIZED IMMEDIATELY FOLLOWING PRESENTATION OF DATA AS CAPSTONE TO DATA SECTION OF REPORT.
Term
GLOSSARY
Definition
ALPHABETICAL LISTING OF TERMS DEFINED FOR THE READER.
Term
GOODWILL
Definition
MESSAGE THAT GENERATES FAVORABLE ATTITUDE/FEELING TOWARDS YOU AND YOUR ORGANIZATION FOR OUTSIDE - CAN EXPRESS SYMPATHY, THANKS OR CONGRATULATIONS.
Term
HORIZONTAL REPORT
Definition
COMMUNICATED AT THE SAME ADMINISTRATIVE LEVEL AND IS DISTRIBUTED WITHIN DEPARTMENTS/DIVISIONS OF ORGANIZATION.
Term
INDEX
Definition
ALPHABETICAL LIST OF NAMES & SUBJECTS, AT END OF REPORT, CONTAINING PAGE REFERENCES FOR INFORMATION SEARCH.
Term
INDIRECT APPROACH/INDUCTIVE APPROACH
Definition
USED WHEN BAD NEWS IS BEING CONVEYED AND SENDER UNCERTAIN HOW RECEPTIVE RECEIVER WILL BE.
Term
INFORMATIONAL REPORT
Definition
FACTS PRESENTED IN AN ORGANIZED OR STRUCTURED MANNER.
Term
LOGICAL STYLE
Definition
ACCORDING TO PATTERNS OF REASONING.
Term
MAIN DOCUMENT
Definition
SAME AS FORM LETTER INTO WHICH VARIABLE INFORMATION IS INSERTED.
Term
NARRATIVE REPORTS
Definition
REPORTS THAT PRIMARILY INCLUDE TEXT (WORDS).
Term
NONTECHNICAL REPORTS
Definition
CONVEY INFORMATION TO PEOPLE WHO DO NOT HAVE TECHNICAL BACKGROUNDS IN A GIVEN SUBJECT AREA.
Term
PERSONAL INTERVIEW
Definition
ALLOWS ONE TO OBTAIN RESPONSES TO QUESTIONS IN PERSON.
Term
PRIMARY RESEARCH
Definition
GATHER ORIGINAL INFORMATION TO USE AS CURRENT DATA IN A REPORT.
Term
PROGRESS REPORT
Definition
OUTLINES STEPS ALREADY COMPLETED AND THOSE STILL INCOMPLETE.
Term
PROPOSAL
Definition
PLAN THAT INCLUDES INFORMATION I.E.
"WHAT" NEW DEVELOPMENT IS -
"WHY" IT IS IMPORTANT -
"HOW" WILL IT BE USED -
"HOW MUCH" WILL IT COST.
Term
PSYCHOLOGICAL STYLE
Definition
REPORT PREPATED ACCORDING TO RECEIVER'S NEEDS.
Term
REFERENCES/WORKS CITED
Definition
ALPHABETICAL LIST OF REFERENCES DIRECTLY CITED WITHIN THE BODY OF THE REPORT.
Term
SCHEDULED REPORTS
Definition
ISSUED ON A REGULAR - STATED INTERVVALS - WEEKLY, MONTHLY OR QUARTERLY.
Term
SECONDARY RESEARCH
Definition
INVESTIGATION TO GATHER INFORMATION THAT OTHERS HAVE WRITTEN AND PREPARED ON THE BASIS OF THEIR PRIMARY RESEARCH.
Term
SPECIAL REPORTS
Definition
PREPARED ON DEMAND THAT CONCERN UNUSUAL OR NONROUTINE REQUESTS FOR INFORMATION.
Term
STATISTICAL REPORTS
Definition
PRIMARILY INCLUDE NUMERICAL DATA.
Term
TECHNICAL REPORTS
Definition
CONVEY INFORMATION TO PROFESSIONALS WITH THE FIELD WHO WILL UNDERSTAND THE SPECIALIZED VOCABULARY AND TERMINOLOGY USED IN THE REPORT.
Term
VERTICAL REPORT
Definition
PREPARED FOR SOMEONE AT A HIGHER LEVEL OR AT A LOWER LEVEL IN THE ORGANIZATION.
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