Term
List and describe the four components of communication? |
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Definition
1. Source - Originator of the message, single person, group, government. 2. Message - Idea or a feeling the source is communicating. 3. Channel - Sound waves and speaking, could be visual,sign language, outside noise. Inside-daydreaming, pain, stress. 4. Receiver - Person, group, nation, government getting the message. Info comes in and goes through our filters. |
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Term
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Definition
Anything that interferes with transmission and reception of a message. |
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Term
Name and give examples of noise. |
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Definition
Internal - Thoughts, feelngs that interfere.
External - Environment, phones, traffic. |
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Term
Considering the four components of a message, where can noise interfere? |
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Definition
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Term
Why is it important to clarify information? |
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Definition
To make sure you and the client are talking about the same thing. |
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Term
Explain passive, aggressive, passive-aggressive, and assertive behavior. |
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Definition
Passive - Allows others to bully or take advantage. Aggressive - On defensive strikes, may cause physical harm. Passive-Aggressive - Appears in agreement but acts differenly. Assertive - Works to have their needs as well as others needs met, looks for win/win situation. |
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Term
Describe - "fogging" and explain how it can be effective. |
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Definition
Continuously asking questions for clarification and usually ends up diffusing the situation. |
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Term
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Definition
Describe - The behavior objectively (never says always). Explain/Express - How you feel I statements. Specify/Suggest - The behavior you would want. Consequences - Focus on the positive but do not forget the negative. |
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Term
Why is it important to be informed regarding the symptoms of sexual abuse? |
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Definition
Statistically there is a very high number of sexual abuse and a good likelihood you will run into someone and need to know how to deal with it. |
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Term
What are two of the main issues for anyone who has experienced abuse? |
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Definition
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Term
What areas of life might a history of abuse affect? |
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Definition
Every area, everything is affected. Your self confidence, sexuality, marriage, dating, when you have children, relationships, parenting. |
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Term
Name at least three coping mechanisms that might be used to avoid the pain and memories of abuse. Describe what they are. |
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Definition
Minimizing - To reduce or keep to a minimum. Rationalizing - To create and excuse for actions. Splitting - Good person-bad person, separating the consciousness from the body.Control, Humor, Isolation/Addiction, Spacing out. |
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Term
As the counselor, what must you remember when working with someone who has been abused? |
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Definition
Be aware of when you are over your head and know when to be ready to refer to someone who has more experience. |
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Term
How would you refer to another counselor? |
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Definition
"Talk with the client first. Explain the need to refer. Get permission in writing to refer. Have the client make appt to show their commitment and accountability. If you can't get them to do the referral, be willing to Let them go. Discontinue working with them" |
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Term
What should you do if your client refuses to see another counselor? |
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Definition
Give the information explaining this is not your area of expertise. Explain new counselor can help them in those areas. At some point you may need to stop working with client. |
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