Term
| 1. List and describe the four components of communication? |
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Definition
1. Source - Originator of the message, single person, group, government.
2. Message - Idea or a feeling the source is communicating.
3. Channel - Sound waves and speaking, could be visual,sign language, outside noise. Inside-daydreaming, pain, stress.
4. Receiver - Person, group, nation, government. Info comes in and goes through our filters. |
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Term
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Definition
| Anything that interferes with transmission and reception of a message. |
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Term
| 3. Name and give examples of noise. |
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Definition
Internal - Thoughts, feelngs that interfere.
External - Environment, phones, traffic. |
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Term
| 4. Considering the four components of a message, where can noise interfere? |
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Definition
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Term
| 5. Why is it important to clarify information? |
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Definition
| To make sure you and the client are talking about the same thing. |
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Term
| 6. Explain passive, aggressive, passive-aggressive, and assertive behavior. |
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Definition
Passive - Allows others to bully or take advantage.
Aggressive - On defensive strikes, may cause physical harm.
Passive-Aggressive - Appears in agreement but acts differenly.
Assertive - Works to have their needs as well as others needs met, looks for win/win situation. |
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Term
| 7. Describe - "fogging" and explain how it can be effective. |
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Definition
| Continuously asking questions for clarification and usually ends up diffusing the situation. |
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Term
| 8. What is a DESC script? |
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Definition
Describe - The behavior objectively (never says always). Explain - How you feel I statements. Specify - The behavior you would want. Consequences - Focus on the positive but do not forget the negative. |
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Term
| 9. Why is it important to be informed regarding the symptoms of sexual abuse? |
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Definition
| Statisically there is a very high number of sexual abuse and a good likelihood you will run into someone and need to know how to deal with it. |
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Term
| 10. What are two of the main issues for anyone who has experienced abuse? |
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Definition
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Term
| 11. What areas of life might a history of abuse affect? |
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Definition
| Every area, everything is affected. Your self confidence, sexuality, marriage, dating, when you have children, relationships, parenting. |
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Term
| 12. Name at least three coping mechanisms that might be used to avoid the pain and memories of abuse. Describe what they are. |
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Definition
| Minimizing - To reduce or keep to a minimum. Rationalizing - To create and excuse for actions. Splitting - Good person-bad person, separating the consciousness from the body. |
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Term
| 13. As the counselor, what must you remember when working with someone who has been abused? |
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Definition
| Be aware of when you are over your head and know when to be ready to refer to someone who has more experience. |
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Term
| 14. How would you refer to another counselor? |
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Definition
| Talk to the client first about the referral; get permission in writing if client agrees to contact. Have client make an appointment. |
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Term
| 15. Wht should you do if your client refuses to see another counselor? |
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Definition
| Give the information explaining this is not your area of expertise. Explain new counselor can help them in those areas. At some point you may need to stop working with client. |
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