Shared Flashcard Set

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Cornerstone
Chapter 9
14
Other
Undergraduate 3
10/13/2010

Additional Other Flashcards

 


 

Cards

Term
What is a Team
Definition
a group with:
-shared purpose
-common performance goals
-complimentary skills(diversity)
-collective accountability
Term
Benefits of team
Definition
-Creative solutions to problems
-Improved communications
-Its motivating
Social presence effect
-Effective sharing of information
Term
Cost of Teams
Definition
-finding the right mix of personnel takes time
-collaboration demands continual oversight
-risk of members not joining common goal
Term
Reasons to set up a team
Definition
the task might be very complex, the task of the components might be very interdependent, the challenge might be very unque
Term
7 Steps to an effective team
Definition
-Recruit competent team members
-Work to define a clear, common goal
-Identify performance metrics
-Foster commitment to success
-Ensure member contribute and benefit
-Cultivate a supportive environment
-Align behavior via rewards
Term
Forming a team
Definition
-Selection method
assignment, volunteering, nomination, etc
-Asses and select needed skills
Technical, problem-solving, communication, etc.
-Identify people with required skill
-Review assignment over time
-Define team charter
Term
Build team culture
Definition
-have a launch meeting
-agree on decision making methods
majority rule, consensus, small groups, leader decides with input from team member
-Utilize collaborative workspaces
-clarify expectations
Term
Planning for success
Definition
-Schedule work
-Define success measures
-develop a budget
Personnel:Include personnel costs only if team members' time is not donated by their departments or business units.
Outside help:Include fees of consultants or other facilitators whom you anticipate needing.
Travel: If you expect team members to travel to meeting sites, customer facilities, benchmarking locations, or other destinations, estimate the related costs in your budget.
Training: Are you planning to provide workshops on the use of special software or other training to enable your team to fulfill its objectives? If so, include those costs in your budget.
Research: Do you anticipate purchasing studies or data to support the project? If so, at what cost?
Term
Operating as a team
Definition
-Nurture team spirit
-Ensure collaboration
-Resolve conflict
-Remove barriers of communication
-Celebrate success
-Accelerate learning
Term
Evaluating performance- Measure team results
Definition
Outcomes: quality, timing, cost, etc.

Processes: participation, trust, professionalism
Term
Evaluation performance: choose evaluation methods
Definition
Benchmarking: Your team compares its performance against that of other, similar teams in the company if information is available and relevant to your team's work.

Outside observer: An outside consultant observes the team and provides an objective evaluation. He or she might also benchmark your team's performance against that of similar
Term
Measuring individual performance
Definition
-Team leader review: you evaluate each member
-Management review: your supervisor evaluates each individuals performance
-Self-appraisal:each member rates the team
-Customer satisfaction rating: Internal and external customers rate the team's and individual members' performance.
Term
Being a team player
Definition
Generate creative ideas
Share what you know
Commit to the group
Seek win/win solutions
Support team goals
Be reliable
Term
Don't be an asshole
Definition
- don't be a freeloader, complainer, bully,
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