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| is the direction of activities of people towards achievement and goal fulfillment |
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| uses formal rules, standards, and hierarchy with legitimate authority |
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| uses prices, competition, profit, and material exchange |
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| involves culture, shared values, beliefs, and trust |
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| is a quality control and feedback device used to reduce defects in performance and products that would result in customer dissatisfaction |
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| are means for evaluating the effectiveness and efficiency of a system |
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| also known as budgetary control is the comparison of how much money a system gets vs how productive it is |
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