Term
| What is the nature of the CPA? |
|
Definition
| All parties in the supply chain can be held liable by the consumer |
|
|
Term
| Purpose of the consumer protection act |
|
Definition
- Establishes national standards to protect consumers
- Promotes responsible consumer behaviour
- Ensures that consumers are not misled/deceived by suppliers of goods/services
- Strengthens a culture of consumer rights and responsibilities
|
|
|
Term
|
Definition
- Resolve disputes fairly
- Business may build a good image
- Gain consumer loyalty
- Businesses may be safeguarded from dishonest competitors
|
|
|
Term
|
Definition
- Confidential business info may become available to competitors
- Penalties for non-compliance may be very high
- Many business documents need to be simplified at extra cost
- Replace/repair if fault occurs within 6 months after purchase
|
|
|
Term
| Discriminatory actions according to the CPA |
|
Definition
- Denying proper information
- Varying the quality of goods when selling in different areas
- Treating customers differently based on age, race, gender
|
|
|
Term
| What are the rights of customers |
|
Definition
- Right to choose
- Right to privacy and confidentiality
- Right to fair and honest dealings
- Right to information about products and agreements
- Right to fair marketing
- Right to accountability from suppliers
- Right to fair terms and conditions
- Right to complain
- Right to equality in the consumer market place
- Right to return goods/claim refund
- Right to fair value/good quality
|
|
|
