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Consumer Behavior Exam 1 (Ch 3)
Chapter 3
29
Business
Undergraduate 4
09/19/2011

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Cards

Term
What is market segmentation?
Definition

The process of dividing up the potential consumers into distinct subsets.

*different than mass marketing*

Term
What is the marketing mix?
Definition

product

price

place

promotion

Term

True or false?

Positioning expresses the offerings value propostition which deliever specific benefits to fullfill consumers unfulfilled needs.

Definition
True
Term
What are the key components of marketing most consumer goods?
Definition

market segmentation

targeting

positioning

Term
What are the 5 criteria for an effective target market?
Definition

1. identifiable

2.sizeable

3. stable

4. accesible

5. congruent

 

Term
identifiable
Definition
market must be able to identify a need revelant to the product or service
Term
sizeable
Definition
To be a viable market, the segment should have enough consumers to make targeting profitable
Term
stable
Definition
Stable in terms of lifestyle and consumption patterns
Term
Accessible
Definition
Marketers must be able to reach the market segment in an economical way
Term
Congruent
Definition
Congurent with the marketers objectives and resources
Term

True or false?

Segmentation strategies end by selecting the base core attributes of a group of existing or potential customers.

Definition
False. It begins.
Term

True or false?

Many characteristics are used and the segmentation is usually that of a hybrid.

Definition
True. One characteristic is never used alone.
Term
What are the two types of consumer rooted personal attributes?
Definition

-facts: evidence based

-congnitions: which can be determined through indirect psycological tests

Term
The core of almost all segmentations due to the following reasons (4)
Definition

1. easiest and most logical way to classify ppl

2. most cost effective way to locate and reach specific segments

3. enables marketers to identify business oportunities

4. Many consumption behaviors, attitudes and media expose patterns are directly linked to demographics 

Term
Geodemographic
Definition
Hybrid segmentation scheme based on the premise that ppl who live close together to one another are likely to have similiar financial means, tastes, and preferences, lifestyles, and consumption habits.
Term
This system uses the zip and 4 postal systems to classify all nations households into 66 segments.
Definition
PRIZM NE Classification
Term
Why use the PRIZM?
Definition

-cost effective

-selecting media for advertising campaigns

-tailoring offers and promotional contents to specific segments

Term
What is a lifestyle?
Definition
Psyographic that consists of activities, interests, and opinions.
Term
Most popular segment system that focuses on consumer purchasing behavior.
Definition
VALS
Term

True or false?

Geodemographics help determine consumers need for a product and their ability to buy products.

Definition
False. Demographics help
Term

True or false?

Psychographics help explian purchase decisions and choices made within the buying options.

Definition
True.
Term
The 3 primary motivations
Definition

1. ideals

2. achievement

3. self-expression

Term
Cultural segment
Definition
Marketers can segment on the basis of culture because members tend to share similiar values, beliefs, and customs.
Term
usage rate segmentation
Definition
heavy, medium, light, and non-users of a specific product, service or brand
Term
Usage-situation segmentation
Definition
Occasion and situation can determine what the consumer will purchase
Term
Benefit segmentation
Definition
The benefits that consumers seek from products and services.
Term
The two components of brand loyalty
Definition

1. behavior (frequency and consistency of buying a given brand)

2. attitude (the consumers feeling of commitment to the brand)

Term
Behavioral targeting
Definition
Allows marketers to deliever personalized advertising messages to buyers, based on usage behavior
Term
Micro-targeting
Definition
Break up customers into relatively small groups to target.
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