Term
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message.
Which of the following should the technician do FIRST? |
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Definition
| Update the OS of the smartphones |
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Term
A technician is installing a private PC in a public workspace.
Which of the following password practices should the technician implement on the PC to secure network access? |
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Definition
| Require authentication on wake-up |
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Term
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer? |
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Definition
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Term
A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares.
Which of the following are the MOST likely reasons for these issues? (Choose two.) |
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Definition
Mapped drives
Denied write/delete permissions |
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Term
| Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC? |
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Definition
| Disconnect the power before servicing the PC |
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Term
Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory,power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is not recognized.
Which of the following messages will be displayed? |
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Definition
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Term
Ann, an employee at a company, calls the help desk to report issues logging on to a vendor’s website.Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office.However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Choose two.) |
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Definition
Check all browser cached files on Ann’s laptop and log on to another vendor’s website
Ask Ann about the notification and review the installed programs |
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Term
An end user has signed up to use a web based calendar application.
Which of the following solutions has the user purchased? |
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Definition
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Term
A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission.
If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns? |
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Definition
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Term
A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, evenwhen it is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and sees the following:
Which of the following should be changed to resolve this issue? |
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Definition
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Term
A wireless access point is going to be configured in a small office located in a crowded building.
Which of the following should the installation technician perform to increase the security of the wireless network? (Choose two.) |
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Definition
| Reduce the transmit power, disable the SSID broadcast |
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Term
| Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process? |
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Definition
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Term
A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business’s concerns.
Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Choose two.) |
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Definition
| MAC filtering, signal strength |
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Term
A technician is installing the latest OS on a user’s system. The user wants all of the settings and files to
remain intact during the installation.
Which of the following upgrade methods should the technician use? |
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Definition
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Term
A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups.
Which of the following should a technician do to resolve these issues? (Choose two.) |
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Definition
Reset the user’s browser to default settings
Remove any unapproved applications from the user’s startup items |
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Term
A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved.
Which of the following methods would the technician MOST likely perform on the computer? |
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Definition
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Term
Corporate management is concerned about the security of the company’s mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users.
Which of the following would provide the BEST level of protection in this scenario? (Choose two.) |
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Definition
Use full device encryption
Implement remote wipe features |
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Term
Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used? |
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Definition
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Term
A user reports malware activity on an isolated workstation used for testing. It is running an end-of-life OS,and a USB drive is the only method used to transfer files. After removing the malware and replacing the USB drive with a brand new one, the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system.
Which of the following did the technician forget to do to prevent reinfection? |
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Definition
| Update the local antivirus and set it to scan automatically every evening |
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Term
| Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources? |
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Definition
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Term
A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found.However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting.
Which of the following steps should the technician take NEXT? |
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Definition
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Term
After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled.
Which of the following features should the technician implement to BEST meet these requirements?(Choose three.) |
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Definition
Screen locks
Screensaver passwords
BitLocker |
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Term
A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client computers to access this VM.
Which of the following tasks are required to complete the project? (Choose three) |
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Definition
Connect the device to the network
Install the latest system drivers
Install the necessary applications |
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Term
A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore,and creates a restore point.
Which of the following should the technician do NEXT? |
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Definition
| Install all of the latest Windows Updates to patch the system |
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Term
A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car.
Which of the following troubleshooting steps should the technician take NEXT? |
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Definition
| Verify the SSID with which the device is associated |
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Term
A technician is disposing of computer hardware that contains PHI. The drive must be reusable.
Which of the following methods should be used? |
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Definition
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Term
Users notify the help desk of an email that was just received. The email came from the help desk’s email address and asked the users to click on an embedded link.
This email is BEST described as: |
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Definition
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Term
A user’s corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email.
Which of the following is MOST likely causing the missing folders issue? |
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Definition
| The network directory permissions have changed |
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Term
| Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed? |
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Definition
| Image deployment installation |
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Term
| Which of the following is a reason to use WEP over WPA? |
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Definition
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Term
Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe’s coworker with whom he is traveling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe’s phone and sees the following:
Which of the following is the MOST likely cause of the problem? |
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Definition
| Someone else is using Joe’s hotspot due to weak password |
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Term
A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the“My Documents” folder is empty, and personal settings are reset.
Which of the following would be required to resolve the issue? |
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Definition
| Run DISM and re-add the local power user account |
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Term
A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error? |
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Definition
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Term
Joe, a customer, requests to have a technician rename his laptop to the name of his favorite sports team.
Which of the following documents MUST the technician consider before performing this action? |
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Definition
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Term
| Which of the following types of scripts would be seen on the user end of a web page? |
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Definition
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Term
| Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine? |
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Definition
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Term
A user’s personal settings are not saving, and a technician suspects the user’s local Windows profile iscorrupt. The technician wants to check the size of the ntuser.dat file, but it does not appear in the user’s profile directory.
Which of the following Control Panel utilities should the technician use to correct this? |
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Definition
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Term
A customer is pressuring a project manager to get things done on time.
Which of the following has the project manager failed to do in this case? |
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Definition
| Communicate with the customer clearly |
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Term
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office.
Which of the following would MOST likely reduce this symptom? (Select TWO). |
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Definition
Close applications when tasks are completed.
Connect to the office WiFi network automatically. |
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Term
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails.
Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user’s request? (Select TWO). |
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Definition
Content filtering
Physical security |
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Term
A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices.
Which of the following remote access technologies would be BEST suited for this situation? |
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Definition
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Term
A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization.
Which of the following tools should the technician use to begin troubleshooting the issue? |
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Definition
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Term
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update,but the device still has poor standby time even after the update is removed.
Which of the following is the MOST likely cause of the issue? |
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Definition
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Term
A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened.
Which of the following is the NEXT step the technician should take to resolve the issue? |
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Definition
| Rebuild the user's email profiile |
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Term
A technician is called to troubleshoot a user’s Windows workstation that fails to boot. The user reports that, after updating the workstation’s graphics driver to a beta version, the machine gives a “Stop” error on every boot.
Which of the following should the technician complete to resolve the issue? |
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Definition
| Boot the workstation in safe mode and disable the graphics driver system tray menu |
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Term
A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users’ computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval.
Which of the following process documents would the network administrator MOST likely create? (Choose two.) |
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Definition
Backout plan
Plan for change |
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Term
Joe, a technician, receives notification that a share for production data files on the network is encrypted.Joe suspects a crypto virus is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user’s computer.
Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT? |
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Definition
| Scan and remove the malware from the infected system. |
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