45. A computer has 512MB of RAM. It also has 64MB of shared video memory. How much RAM is available to the operating system?

 A. 512MB
 B. 256MB
 C. 448MB
 D. 576MB
 

45.C. The amount of shared video memory is subtracted from the total RAM. The remainder is what the operating system has left to work with. See the section titled “Installing, Configuring, and Troubleshooting Internal Laptop Components” in Chapter 11, “Laptops,” for more information.

10.Which of the following commands creates a new directory in the Windows Command Prompt?
❍ A.CD
❍ B.MD
❍ C.RD
❍ D.SD

11.To learn more about the PINGcommand, what would you enter at the com-
mand line?
❍ A.PING HELP
❍ B.HELP PING
❍ C.PING /?
❍ D.PING ?

12.Which syntax will enable you to see your computer’s MAC address?
❍ A. IPCONFIG /?
❍ B. IPCONFIG /everything
❍ C.PING /everything
❍ D. IPCONFIG /all

13.A customer’s computer is using FAT16. What file system can you upgrade it to when using the convert command?
❍ A.NTFS
❍ B.HPFS
❍ C.FAT32
❍ D.NFS

14.How do you change the virtual memory in Windows XP?
❍ A.Click Start > Settings > Control Panel > Virtual Memory.
❍ B. It is not possible.
❍ C.Go to the System Properties window, click the Advanced tab, select Performance Options. Click Change and enter the new virtual memory.
❍ D.Go to the System Properties window and select Performance Options. Click Change and enter the new virtual memory.

15.How can you configure Windows XP’s virtual memory to optimal settings?
❍ A.Set the virtual memory to No Paging File.
❍ B.Set Windows to Automatically Manage Size.
❍ C.Manually set the virtual memory settings to 1MB.
❍ D.Set the virtual memory manually to one-third of RAM.

16. Jake’s Windows Vista computer has several programs running in the system tray that take up a lot of memory and processing power. He would like you to
turn them off permanently. What tool should you use to do this?
❍ A.MSCONFIG.EXE
❍ B.SYSEDIT.EXE
❍ C. IPCONFIG /RELEASE
❍ D.Task Manager

17.What is a common risk when installing Windows drivers that are unsigned?
❍ A.System stability may be compromised.
❍ B.Files might be cross-linked.
❍ C.The drive might become fragmented.
❍ D.Physical damage to devices might occur.

18.Which of the following answers can be used to keep disk drives free of errors and Windows XP running efficiently? Select all that apply.
❍ A.Disk Management
❍ B.Disk Defragmenter
❍ C.Check Disk
❍ D.System Restore
❍ E.Scheduled Tasks

19.Tom has a 30GB hard disk partition (known as C:). He has 1.5GB free space on the partition. How can he defrag the partition?
❍ A.He can run the Disk Defragmenter in Computer Management.
❍ B.He can run DEFRAG.EXE –f in the command line.
❍ C.He can run DEFRAG.EXE –v in the command line.
❍ D.He can run the Disk Defragmenter in Computer Management with the Vigor option.

20. Buzz gets an error that says “Error log full.” Where should you go to clear his Error log?

 A. Device Manager
 B. System Information
 C. Recovery Console
 D. Event Viewer
 

21. What is Windows Vista’s recovery environment known as? (Select all that apply.)

 A. WinRE
 B. Recovery Console
 C. Advanced Boot Options
 D. System Recovery Options

22. A user’s time and date keeps resetting to January 1st, 2000. What is the most likely cause?

 A. The BIOS needs to be updated.
 B. Windows needs to be updated.
 C. The Windows Date and Time Properties window needs to be modified.
 D. The lithium battery needs to be replaced.

23. What would you need to access to boot the computer into Safe Mode?

 A. WinRE
 B. Recovery Console
 C. Advanced Boot Options
 D. System Restore

C. The Advanced Boot Options menu has many options including Safe Mode. This menu can be accessed by pressing F8 when the computer first boots up. See the section titled “Repair Environments and Boot Errors” in Chapter 10, “Troubleshooting Windows,” for more information.

24. What command repairs the bootmgr.exe file in Windows Vista?

 A. bootrec /fixboot
 B. bootrec /fixmbr
 C. bootrec /rebuildbcd
 D. boot/bcd
 

25. If you get a Code 1 message about a particular device in the Device Manager, what should you do?

 A. Close applications and install RAM.
 B. Disable the device.
 C. Update the driver.
 D. Reinstall the driver.

26. Which tool checks protected system files?

 A. Chkdsk
 B. Xcopy
 C. Scandisk
 D. SFC

27. What are the six steps of the laser-printing process in order?

 A. Cleaning, charging, writing, developing, transferring, fusing
 B. Charging, cleaning, writing, developing, transferring, fusing
 C. Cleaning, charging, writing, transferring, developing, fusing
 D. Charging, cleaning, writing, transferring, developing, fusing
 

A. First, the drum is cleaned; then the primary corona wire applies a negative charge to the drum. Third, the “laser” writes to the drum, increasing the voltage of those areas written to. Next, the image is developed, meaning that toner is attracted to the written areas of the drum. At this point, the paper has entered under the toner cartridge and his applied a positive charge by the transfer corona wire. While this is happening, the negatively charged toner is transferred to the paper. Finally, the loose toner is fused to the paper by heat (350° to 400° F) and pressure rollers. See the section titled “Printer Types and Technologies” in Chapter 13, “Printers,” for more information.

28. How many pins would you see in a high-quality printhead on a dot matrix printer?

 A. 24
 B. 15
 C. 8
 D. 35

29. Which of the following would indicate a secured HTTP server?

 A. HTTPSSL://www.davidlprowse.com
 B. HTTPS://www.davidlprowse.com
 C. HTTP://www.davidlprowse.com
 D. HTTP://www.davidlprowse.com/secure
 

30. The IP address 192.168.1.1 should have what default subnet mask?

 A. 255.255.0.0
 B. 255.255.255.0
 C. 255.0.0.0
 D. 255.255.255.255

30.B. 192.168.1.1 is a private Class C address and

therefore should have the subnet mask 255.255.255.0,

the standard default subnet mask for Class C. (See the

following table) See the section titled “Networking

Fundamentals” in Chapter 14, “Networking,” for more

information.
 [image]

31. Joey’s computer was working fine for weeks, and suddenly it cannot connect to the Internet. Joey runs the command ipconfig and sees that the IP address his computer is using is 169.254.50.68. What can he conclude from this?

 A. The computer cannot access the DHCP server.
 B. The computer cannot access the POP3 server.
 C. The computer cannot access the DNS server.
 D. The computer cannot access the WINS server.
 

32. Which of the following commands ping the loopback address?

 A. PING 127.0.0.1
 B. PING 10.0.0.1
 C. PING 1.0.0.127
 D. PING \\localhost
 

33. Which of these is an example of social engineering?

 A. Asking for a username and password over the phone
 B. Using someone else’s unsecured wireless network
 C. Hacking into a router
 D. A virus

34. Which of the following settings must be established if you want to make a secure wireless connection? Select all that apply.

 A. The brand of access point
 B. The wireless standard used
 C. The encryption standard used
 D. The SSID of the access point
 

35. A co-worker is traveling to Europe and is bringing her computer. She asks you what safety concerns there might be. What should you tell her?

 A. That computer is not usable in other countries.
 B. Check for a compatible power adapter for that country.
 C. Use a line conditioner for the correct voltage.
 D. Check the voltage selector on the power supply.

36. A customer wants you to replace the fan in her power supply. What should you do?

 A. Order the correct replacement fan and replace it.
 B. Clean the inside of the power supply first.
 C. Unplug the power supply first.
 D. Refuse the customer.

37. Which of these tools can protect you in the case of a surge?

 A. Torx wrench
 B. Antistatic strap
 C. Voltmeter
 D. Antistatic mat
 

38. You are at a customer’s office you have visited before. You can guess what the problem is, and when the customer mentions getting an IP address of 169.254..., you immediately know how to fix the problem. However, as you ponder the solution, you notice that the customer is now talking about his server. What should you do?

 A. Fix the IP problem while the customer talks.
 B. Hold up your hand and tell him that you understand the problem.
 C. Let the customer finish what he is saying.
 D. Leave the job site.
 

C. Always pay attention and allow the customer to finish. Customers might give you valuable clues about a more sinister problem. See the section titled “Professionalism and Communication Skills” in Chapter 16, “Safety and Professionalism,” for more information.

39. While you are working on a customer’s computer at her home, she informs you that she needs to leave for about 10 minutes and that her 8-year-old son can help you with anything if you need it. What should you do?

 A. Tell the customer to get back home as soon as possible.
 B. Tell her that you are not responsible for the child.
 C. Tell her that an adult must be home while you work.
 D. Tell her that the child must be removed.

C. Whenever working in someone’s home, make sure that there is an adult available. See the section titled “Professionalism and Communication Skills” in Chapter 16, “Safety and Professionalism,” for more information.

40. After installing a new hard drive on a Windows XP computer, Len tries to format the drive. Windows XP does not show the format option in Disk Management. What did Len forget to do first?

 A. Run CHKDSK
 B. Partition the drive
 C. Defragment the drive
 D. Copy system files

40.B. You must partition the drive before formatting. Copying files can be done only after formatting is complete. CHKDSK has little value on an unformatted drive. Something else not mentioned here is that a second drive would have to be initialized in Windows XP before use. See the section titled “Files, File Systems, and Disks” in Chapter 8, “Configuring Windows,” for more information.

41. What is the thickness of a Type II PC Card?

 A. 0.3 inches (7.5mm)
 B. 0.129 inches (3.3mm)
 C. 0.2 inches (5.0mm)
 D. 0.41 inches (10.5mm)

41.C. PC Cards come in the following sizes. (See Table 2.) See the section titled “Installing, Configuring, and Troubleshooting Visible Laptop Components” in Chapter 11, “Laptops,” for more information.

[image]

42. What type of adapter card is normally plugged into an AGP adapter card slot?

 A. Modem
 B. Video
 C. NIC
 D. Sound

43. Which of the following recovery options uses a floppy disk?

 A. WinRE
 B. ASR
 C. NTBackup
 D. Recovery Console

B. ASR (Automated System Recovery) is a recovery option used by Windows XP. When an ASR backup is created Windows XP requests a blank floppy disk for additional ASR information. WinRE is the Windows Vista Recovery Environment which includes several System Recovery Options. NTBackup allows a user to backup files but isn’t really considered a recovery option unless using ASR. The Recovery Console is run from the Windows XP/2000 CD.

44. To prevent damage to a computer and its peripherals, the computer should be connected to what?

 A. A power strip
 B. A power inverter
 C. An AC to DC converter
 D. A UPS
 

D. A UPS (uninterruptible power supply) protects computer equipment against surges, spikes, sags, brownouts, and blackouts. Power strips, unlike surge protectors do not protect against surges. See the section titled “Power Devices” in Chapter 5, “Power,” for more information.

46. Jennifer just installed a DVD-ROM drive and a CD-RW drive in a PC. When she boots the system, she sees only the DVD-ROM drive. What is the most likely cause of this problem?

 A. The drives are jumpered incorrectly.
 B. The Molex connector is not connected to the CD-RW drive.
 C. The IDE cable to the CD-RW drive is upside down.
 D. The CD-RW drive has not been initialized.

B. Molex power is most likely the culprit. The Molex connector might not be connected at all or might be loose. Improper jumper settings might be an issue, but not the most likely. It is very hard to install the IDE cable to a CD-RW drive upside down because they are keyed. CD-RW drives do not need to be initialized in Windows XP, only secondary hard drives. See the section titled “Optical Storage Media” in Chapter 6, “Storage Devices,” for more information.
 

47. Which of the following components could cause the POST to beep several times and fail during boot?

 A. Sound card
 B. Power supply
 C. Hard drive
 D. RAM

D. RAM is one of the big four (RAM, CPU, motherboard, and video) that can cause the POST to fail. Different RAM errors can cause the POST to make a different series of beeps. Consult your motherboard documentation for more information about the different beep codes. See the section titled “Installing and Troubleshooting RAM” in Chapter 4, “RAM,” for more information.

48. Which of the following is the proper boot sequence of a PC?

 A. CPU, POST, boot loader, operating system
 B. Boot loader, operating system, CPU, RAM
 C. POST, CPU, boot loader, operating system
 D. CPU, RAM, boot loader, operating system

48.A. The CPU must be installed correctly for the POST to begin. After the POST is successful, the boot loader then runs (for example, NTLDR), and then the operating system comes up. You might also see “power good” as a possible step directly after CPU and before POST. This means that the power to the CPU has been verified. See the section titled “The BIOS” in Chapter 2, “Motherboards,” for more information.

49. Which of the following has the fastest data throughput?

 A. CD-ROM
 B. Hard drive
 C. RAM
 D. USB

C. RAM is much faster than the rest of the options listed. For instance, if you have PC3200 DDR RAM (aka DDR-400), your peak transfer rate is 3200MBs. The rest of the following devices are listed in descending order: hard drive (typically 133, 150, or 300MBs), USB (typically 60MBs), and CD-ROM (typically 7.5MBs). See the section titled “RAM Basics and Types of RAM” in Chapter 4, “RAM,” for more information.

50. Roger informs you that none of the three SCSI drives can be seen on his SCSI chain. What should you check?

 A. Whether the host adapter is terminated and that the disks have consecutive IDs of 1, 2, and 3
 B. Whether the SCSI adapter has an ID of 7 or 15, and whether all the disks are terminated and have consecutive IDs of 0, 1, and 2
 C. Whether the host adapter has an ID of 0, and whether the disks are terminated with the same ID
 D. Whether the SCSI adapter has an ID of 7, and whether both ends of the chain are terminated, and that each disk has a unique ID
 

50.D. The adapter should use the ID 7. Both ends of the SCSI chain need to be terminated. Each disk needs a unique ID. The particular ID you give the disks doesn’t matter. See the section titled “Magnetic Storage Media” in Chapter 6, “Storage Devices,” for more information.

51. What type of power connector is used for a x16 video card?

 A. Molex 4-pin
 B. Mini 4-pin
 C. PCIe 6-pin
 D. P1 24-pin
 

C. A x16 card is a PCI Express card. They require one or two PCIe 6-pin power connectors. See the section titled “Power Supplies” in Chapter 5, “Power,” for more information.

52. Louis attempts to boot his computer. A message on the screen says “Hard disk not found.” The computer has a single PATA IDE hard disk. What is the most likely cause of the problem?

 A. IDE cable is not connected.
 B. IDE cable is installed upside down.
 C. IDE drive is not jumpered correctly.
 D. Wrong type of IDE cable.
 

A. The most likely cause would be that the IDE ribbon cable is not connected. It is nearly impossible to install an IDE cable upside down because it is keyed. In a computer with only one drive, the jumper setting will probably not affect whether it can boot; it can be jumpered as master or as single (no jumper) and still function. 40-wire or 80-wire cables can be used with PATA IDE drives. They both have 40 pins. Generally, a drive will work with either cable, but perhaps not at the miximum speed. See the section titled “Magnetic Storage Media” in Chapter 6, “Storage Devices,” for more information.

Installing and Upgrading Windows

1.What is the minimum RAM requirement for Windows 7?
❍ A. 1 GB
❍ B. 256 MB
❍ C. 1536 MB
❍ D. 768 MB

Installing and Upgading Windows

2.Which log file contains information regarding Windows 7 Setup performance events?
❍ A.Setupapi*.log
❍ B.Setupact.log
❍ C.Setup.etl
❍ D.Event Viewer

2.C. Setup.etl contains information regarding Windows 7 Setup performance events. Setupapi*.log is used for events about Windows 7 Plug and Play device
installations. Setupact.log is a Windows Vista log file that contains information regarding actions during installation. The Event Viewer is an application, not a file.

Installing and Upgrading Windows

3.Where can you go to find out if your current operating system can be upgraded
to Windows 7?
❍ A.MSKB
❍ B.Windows Upgrade Advisor
❍ C.HAL
❍ D.Belarc Advisor

3.B. The Windows Upgrade Advisor can tell you if your current operating system can be upgraded to Win7. This, and other tools like it, are located at www.microsoft.com, not at the MSKB (http://support.microsoft.com). The HAL is a file in Windows; it stands for hardware abstraction layer. Belarc Advisor is a third-party offering that analyzes your computer but does not determine whether
it can be upgraded.

Installing and Upgrading Windows

4.Which versions of Windows 7 have the capability to backup to a home or business network? (Select the best two answers.)
❍ A.Starter
❍ B.Home Premium
❍ C.Professional
❍ D.Ultimate

4.C andD. Windows 7 Professional and Ultimate include the capability to backup to a home or business network easily.

Installing and Upgrading Windows

5.What is the minimum hard drive requirement for Windows 7?
❍ A. 16 GB free space
❍ B. 15 GB partition
❍ C. 25 GB free space
❍ D. 16 GB partition

5.A. Windows 7(32-bit) requires a minimum 16 GB of free space. 64-bit versions require 20 GB.

56. Mary installed a new sound card and speakers; however, she cannot get any sound from the speakers. What could the problem be? Select all that apply.

 A. Speaker power is not plugged in.
 B. Sound card driver is not installed.
 C. Sound card is plugged into the wrong slot.
 D. Speaker connector is in the wrong jack.
 

56.A, B, and D. Always make sure that the speaker power (if any) is plugged into an AC outlet, and that the speakers are on (if they have a power button). When a sound card is first installed, Windows should recognize it and either install a driver through plug-and-play or ask for a driver CD. For best results, use the manufacturer’s driver, the latest of which can be found on their website. Make sure that you plug the speakers into the correct 1/8-inch RCA jack. The speaker out is the one with concentric circles and an arrow pointing out. Or you might have 5.1 surround sound; in which case, you would use the standard front speaker jack, which is often a green jack. Finally, it’s quite hard to plug a sound card into a wrong slot. For example, if you have a PCI 32-bit sound card (a common standard), you can then plug that sound card into any of the available PCI slots on your motherboard, and it will be recognized. (Word to the wise, if you ever remove the sound card when upgrading, make sure you put it back in the same slot.) PCI cards will not fit in ISA, AGP, or PCIe slots. See the section titled “The Audio Subsystem” in Chapter 12, “Video, Audio, and Peripherals,” for more information.

53. How can a paper jam be resolved? (Select all that apply.)
A. Clear the paper path.
B. Use the right type of paper.
C. Check for damaged rollers.
D. Check for a damaged primary corona wire.

A, B, and C. There are several possible reasons why a paper jam might occur. The paper could be stuck somewhere in the paper path, the paper could be too thick, or the rollers could be damaged. See the section titled “Installing, Configuring, and Troubleshooting Printers.” in Chapter 13, “Printers,” for more information.

54. What could cause a ghosted image on the paper outputted by a laser printer?

 A. Transfer corona wire
 B. Primary corona wire
 C. Pickup rollers
 D. Photosensitive drum
 

D. Ghosted images or blurry marks could be a sign that the drum has some kind of imperfection or is dirty. Especially if the image reappears at equal intervals. Replace the drum (or toner cartridge). Another possibility is that the fuser assembly has been damaged and needs to be replaced. See the section titled “Installing, Configuring, and Troubleshooting Printers” in Chapter 13, “Printers,” for more information.

55. Which log file contains information about Windows Vista setup errors?

 A. setupact.log
 B. setuperr.log
 C. unattend.xml
 D. setuplog.txt
 

B. Setuperr.log contains information about setup errors during the installation of Windows Vista. Start with this log file when troubleshooting. A file size of 0 bytes indicates no errors during installation. Setupact.log contains the events that occurred during the installation. Unattend.xml is the answer file used by Windows Vista during unattended installations. Setuplog.txt records events that occurred during the text portion installation of Windows XP. Windows Vista does not have a text portion during installation. See the section titled “Installing and Upgrading to Windows Vista” in Chapter 7, “Installing and Upgrading Windows,” for more information.

57. You just upgraded the CPU. Which of the following can make your computer shut down automatically after a few minutes?

 A. Wrong CPU driver
 B. Wrong voltage to the CPU
 C. Incorrect CPU has been installed
 D. The CPU has overheated
 

D. The CPU could overheat if thermal compound has not been applied correctly (common) or if it is not seated properly (rare). As part of the boot process, power needs to verify the CPU. If the wrong voltage is running to the CPU, the system won’t even boot. If an incorrect CPU has been installed, the system will probably not boot, especially if the BIOS doesn’t recognize it. Finally, the CPU doesn’t use a driver, instead the BIOS recognizes it (or doesn’t, if it needs a BIOS update) and passes that information to the operating system. See the section titled “Installing and Troubleshooting CPUs” in Chapter 3, “The CPU,” for more information.

58. When you reboot a computer, you get a message stating “No OS present, press any key to reboot.” What is the most likely problem?

 A. The hard drive is not jumpered properly.
 B. The hard drive is not getting power.
 C. There is no active partition.
 D. The hard drive driver is not installed.

C. The primary partition must be set to active to boot to the operating system. If there is only one drive, the jumper setting probably won’t matter, and if it is wrong, the drive simply won’t be seen by the BIOS. The same holds true for power; if the drive does not get power, the BIOS will not recognize it. Finally, hard drives do not need drivers to simply be recognized. See the section titled “Files, File Systems, and Disks” in Chapter 8, “Configuring Windows,” for more information.

59. Which kind of current does a typical desktop PC draw from a wall outlet?

 A. Direct current
 B. Neutral current
 C. Alternating current
 D. Draw current

C. Alternating current is the standard in the U.S.; your computer should be connected to a 120V AC outlet. Other countries might use 230V AC connections. Direct current works inside the computer. The power supply converts between the two! See the section titled “Power Supplies” in Chapter 5, “Power,” for more information.

60. You are installing an IDE CD-ROM. Currently, there is an IDE hard drive configured on the primary controller as master. There are no other drives. What is the correct setting for the CD-ROM?

 A. Primary controller, slave
 B. Secondary controller, slave
 C. Secondary controller, master
 D. Primary controller, cable select
 

C. The default is to install the CD-ROM to the secondary controller and set the jumper as master. It is common to have magnetic disks on the primary IDE channel and optical discs on the secondary IDE channel. See the section titled “Magnetic Storage Media” in Chapter 6, “Storage Devices,” for more information.

61. Normally, when your PC boots, it sounds one beep. Today, there is a series of beeps, and the PC does not boot. What should you check? Select all that apply.

 A. Unseated RAM
 B. Unseated NIC
 C. Unseated modem
 D. Unseated video
 

61.A and D. If any one of the big four (RAM, video, CPU, and motherboard) is not installed properly, the system will not boot. However, the system can start even if the modem and NIC are not seated properly. See the section titled “Troubleshooting Examples” in Chapter 1, “Introduction to Troubleshooting,” for more information.

62. If a lot of data is flowing through a network card, what should the link light look like?

 A. Unlit
 B. Rapid, erratic flashing
 C. Solid green
 D. Solid yellow
 

62.B. When data is flowing through the activity light, it should blink or flash rapidly but not in an erratic fashion. You see solid green (100Mbps) or yellow (10Mbps) on the link light. If it is unlit, the cable is not connected properly or the device is malfunctioning. See the section titled “Troubleshooting Network Connectivity” in Chapter 14, “Networking,” for more information.

63. Russ wants to run his video-editing software at a resolution of 1280 x 1024 with True Color (24 bits). His PC has an older 2MB video card. Can he run these video settings?

 A. Yes
 B. No
 

63.B. To find out how much RAM you need on your video card, you just multiply the two resolution numbers together and then multiply by the amount of bytes of color. For example, 1280 x 1024 x 3 = 3.9MB. A system running in 24-bit color (16,777,216 colors) equates to 3 bytes of color. His card has only 2MB of RAM. See the section titled “The Video Subsystem” in Chapter 12, “Video, Audio, and Peripherals,” for more information.

64.Which of the following hides the file APLUS.DOC?
❍ A.attrib +H aplus.doc
❍ B.attrib ?H aplus.doc
❍ C.attrib +R aplus.doc
❍ D.attrib aplus.doc /H

64.A. The syntax for this would be attrib +H[filename].–Hremoves the attrib-
ute, making the file visible. +R makes the file read-only. /H is an invalid switch.
See the section titled “File Security” in Chapter 15, “Security,” for more infor-
mation.

65.What is the proper way to format a floppy disk as a bootable disk?
❍ A.format /s
❍ B.format a: /s
❍ C.format a: /system
❍ D.format a: /boot

65.B. To format the floppy, you have to include its drive letter, which most likely would be A. You also need the switch, which is /s. So the syntax would be format a: /s.Many companies will do something similar when prepping hard drives of computers that they are selling. In that case, the syntax would be format c: /s. For more information about format, you can enter format /?.See the section titled “Magnetic Storage Media” in Chapter 6, “Storage Devices,” for more information.

66.Paul’s Device Manager shows a red X over one of the devices. What does this tell you?
❍ A.The device’s driver has not been installed.
❍ B.The device is not recognized.
❍ C.The device is disabled.
❍ D.The device is in queue to be deleted.

66.C. The red Xtells you that the device is disabled. In many cases, it can easily be enabled by right-clicking it and selecting Enable. If the driver had not been
installed, the device would most likely be sitting in a category called Unknown Devices. If the device is not even recognized by Windows, it will not show up
on the list or will show up under Unknown Devices. There is no queue to be deleted. See the section titled “Windows Tools and Errors” in Chapter 10, “Troubleshooting Windows,” for more information.

67.Which of the following is not an advantage of NTFS over FAT32?
❍ A.NTFS supports file encryption.
❍ B.NTFS supports larger file sizes.
❍ C.NTFS supports larger volumes.
❍ D.NTFS supports more file formats.

67.D. NTFS and FAT32 support the same number of file formats. See the section titled “Files, File Systems, and Disks” in Chapter 8, “Configuring Windows,”
for more information.

68. In Windows XP, which of the following paths enables a program to start for
every person who logs on to Windows?
❍ A.Documents & Settings > Programs > Start menu > Startup
❍ B.Documents & Settings > All Users > Start menu > Programs >
Startup
❍ C.Documents & Settings > Start menu > Programs Startup
❍ D.Documents & Settings > Default User > Startup

B. The All Users profile is meant to serve any user who logs on to Windows.
See the section titled “Files, File Systems, and Disks” in Chapter 8,
“Configuring Windows,” for more information.

69.Which of the following parameters (switches) copy all files, folders, and subfolders, including empty subfolders in the TEST folder?
❍ A.xcopy *.* c:\test /T /S
❍ B.xcopy *.* c:\test /S
❍ C.xcopy *.* c:\test /E
❍ D.xcopy *.* c:\test /S /T

69.C./E is needed to copy the files, directories, subdirectories, including empty subdirectories. /Swill copy files, directories, and subdirectories, but not empty subdirectories. If you add /Ton to the end, you get just the empty directories copied. See the section titled “Command-Line Tools” in Chapter 10, “Troubleshooting Windows,” for more information.

70.Which Windows utility is used to prepare a disk image for duplication across
the network?
❍ A.XCOPY
❍ B.SYSPREP
❍ C.Ghost
❍ D.Image Clone

70.B. SYSPREP is one of the utilities built in to Windows for image deployment over the network. Ghost and Image Clone are third-party offerings. XCOPY
copies entire directories (in the same physical order, too) but not from one system to another. SYSPREP preps the system to be moved as an image file.
See the section titled “Installing and Upgrading Windows Vista” in Chapter 7, “Installing and Upgrading Windows,” for more information.

71.You need to configure a service to start when Windows XP boots. Which tool enables you to accomplish this?
❍ A.MMC
❍ B.Local Security Policy snap-in
❍ C.Services snap-in
❍ D.Disk Management snap-in

71.C. The Services snap-in lists all the services that you can start, stop, restart, and modify. Snap-ins are added to a Microsoft Management Console (MMC), but the Services snap-in is available by default in Computer Management. See the section titled “Windows User Interfaces” in Chapter 8, “Configuring Windows,” for more information.

A small arrow at the lower-left corner of an icon identifies it as what?
❍ A.A super icon
❍ B.An icon headed for the Recycle Bin
❍ C.A shortcut
❍ D.A large file

1.C.An icon with an arrow is a shortcut, redirecting to a file or program in another location in Windows. They are actually very small, from 1KB to 4 KB.

2.The sidebar contains _____________?
❍ A.Gadgets
❍ B.Widgets
❍ C.Bracelets
❍ D. Icons

2.A.The sidebar contains gadgets that offer specialized information such as weather and traffic; these gadgets come from Microsoft. Widgets are the same types of small applications but they come from various vendors, can be down- loaded from the Internet, and usually work outside of the sidebar. Icons are files or programs on the desktop.

3.What can a user do to cut back on the amount of resources that Windows Vista uses? (Select the two best answers.)
❍ A. Increase RAM.
❍ B.Use the Classic Start menu.
❍ C.Turn off Windows Aero.
❍ D.Use the computer less.

3.B and C.By using the Classic Start menu and turning off Windows Aero, the operating system will not need as much graphics computing power. Increasing RAM increases the amount of resources your computer has, but it won’t
decrease the amount of resources that Windows Vista uses.

4.Which utility groups snap-ins into one window?
❍ A.Computer Management
❍ B.MSC
❍ C.MCC
❍ D.MMC

D.The MMC or Microsoft Management Console can have one or more snap-ins such as Computer Management and so on. MSC is the extension that the MMC and individual console windows use. MCC stands for memory controller chip.

5.When you open Windows Explorer, what folder does it bring you to by default?
❍ A.Computer
❍ B.Network
❍ C.Documents
❍ D.Recycle Bin

C.When opening Windows Explorer, the folder that is displayed is Documents, which is within the folder of the currently logged on user.

6.How can the Run prompt be opened? (Select the two best answers.)
❍ A.Pressing Windows+R
❍ B.Pressing Windows+Run
❍ C.Clicking Start and typing Run
❍ D.Pressing Ctrl+Shift+Esc

A and C.By pressing Windows+R on the keyboard you can open the Run prompt, or you can click Start and type run in the Search field. There is no Run key, so there is no Windows+Run shortcut, and pressing Ctrl+Shift+Esc would usually bring up the Task Manager. In Windows XP, the Run Prompt can be accessed directly from the Start menu.

72.Steve just installed a second hard disk in his Windows Vista computer. However, he does not see the disk in Windows Explorer. What did he forget to do? Select all that apply.
❍ A.Format the drive
❍ B.Partition the drive
❍ C.Run FDISK
❍ D. Initialize the drive
❍ E.Set up the drive in the BIOS

72.  A,B, and D. For secondary drives, you must go to Disk Management and initialize, partition, and format them. FDISK is an older DOS command. Today’s
computers’ BIOS should see the drive automatically with no configuration needed. In special cases a hard disk might require special drivers. See the section titled “Files, File Systems, and Disks” in Chapter 8, “Configuring
Windows,” for more information.