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Giving into the other part during conflict situation. |
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Not dealing with a conflict between two or more people. |
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Not bringing up topics that are sensitive in a conflict situation. |
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Where one part tries to use aggression or power to beat the other party in a conflict. |
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An expressed struggle between at least two interdependent parties each of whom perceives incompatible goals, scares rewards, and interference from the other in attempts to achieve goals. |
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A negotiation tactic in which one party does not admit to an earlier agreement. |
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Conflict with in a group. |
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Conflict with in an individual. (Torn between two choices.) |
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Putting off an agreement in a negotiation. |
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A threat that would effectively end the conflict. (Get the job done by tomorrow or I'm not paying.) |
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Making statements that attribute to another person's feelings, thoughts, or motives that he or she does not acknowledge. (You only say that because you know it makes me mad.) |
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Deciding an issue based on its merits rather than by taking positions and trying to get the other party to come to our position.
1. Separate People from the problem. 2. Focus on interests not positions. 3. Invent various options for mutual gain. 4. Use objective criteria. |
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Limiting the subject at issue. (Lets not get into why we don't have enough money, can we figure out how to manage what we have right now?) |
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An attempt to avoid a conflict in which a person focuses on what is being said and then makes statements about what the words mean or how to characterize them. |
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Changing your requirements during negotiation. |
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When the party is not responding to your communication efforts. |
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Rules, whether implicit or explicit about behavior. |
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The Power a person has to keep the other from doing something he/she wants to do. |
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A set of norms that apply to a specific subclass with in society. |
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The norms a person is expected to abide by in society. |
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The norms a person actually enacts in society. |
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Occurs when you occupy two (or more) roles that entail contradictory expectations about a given behavior. (Proctoring an exam and see a friend cheating.) |
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Contradictory expectations concerting a single role. (Friend tells you something very personal that you believe is wrong but you're not sure if you should interfere and voice your opinion.) |
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The process of intentionally making information known about oneself. |
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A model representing levels of awareness and self-disclosure.
Q1 - Known Self (Everyone Knows) Q2 - Hidden Self (You know but others don't) Q3 - Blind Self (Things other know but we don't) Q4 - Unknown Self (Things no one knows) |
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When one person discloses something about himself to another, he or she usually in return causes level of openness in 2nd person. (Telling your partner something secret will make the partner more likely to tell you something of the same magnitude in return.) |
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People who are comfortable with intimacy and dependence; warm. |
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People who are very uncomfortable with intimacy and dependance. |
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People who yearn for intimacy and dependance but fear abandonment and being unloved. |
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Has a strong need to be with others and seeks out companionship. |
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Has a week need to be with other and usually prefers to be alone. |
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The resolve to continue in a relationship indefinitely and to make the efforts necessary to ensure that it will continue. |
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A style marked by intense emotion and strong commitment to the other person. |
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A style marked by manipulation and usually lacks intensity and commitment. |
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A style marked by the fusion of love and friendship, tends to be very long lasting. |
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A style marked by rational decisions and matching desired traits. |
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A style marked by possessiveness and tends to be very emotional; contains jealousy. |
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A style marked by a selfless, all giving love. |
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Based on differences between the partners; one is dominate and other is submissive. |
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Based on similarities between the partners; both are dominate or submissive. |
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Based on some combinations of complimentary and symmetrical structures; partners react differently depending on the situation. |
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The Position of an individual in relation to another or others. |
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Interpersonal Communication |
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Communication that occurs between two or more people. |
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Actual context of a message. |
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How a message affects our relationships. |
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An act of giving information on some level; usually in conversations. |
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AS levels of intimacy increase, more critical information is usually shared with a partner. |
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If someone like you, you will like them back. |
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1. Initiation Phase - Non personal things 2. Experimenting Phase - Non Superficial Talk 3. Intensifying Phase - Actually becoming a friend. 4. Integrating Phase - You and Me -> Us 5. Bonding - Announcing things |
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Knapp's Coming Apart Stages |
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1. Differentiating - Us -> me and you 2. Circumscribing - No more personal conversations 3. Stagnating - "Just There" 4. Avoiding - Psychical Separating 5. Terminating - Break Apart |
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1. Intrapsychic - 2nd guess relationship 2. Diatic - Talk about problems 3. Social - Start to talk to others in social network. 4. Grave Dressing - Burring relationship |
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An event that causes the relationship to end suddenly. |
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Desire to maintain image/motivation to be seen in a certain way. |
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Desire to have control over actions and behaviors. |
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1. Latent Conflict 2. Emergence 3. Escalation 4. De-escalation 5. Resolution 6. Reconciliation |
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Best alternatives to negotiable agreement. |
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Worst alternative to a negotiated agreement. |
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1. Introductions 2. Telling the stories 3. identifying the issues 4. Generating opinions 5. writing the agreement |
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One party leaves the room so you can talk to only one party, usually confidential. |
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The study of the general nature of morals and of the specific moral choices to be made by a person. |
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The answer lies between two extremes. Fear - (Courage) - Over Confidence False Modesty -(Truthfulness)- Narcissism |
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Immanuel Kant's Categorical Imperative |
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A command you must follow regardless of the situation. 1. Laws 2. In America, children get education 3. Telling the truth |
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Bentham and Mill's Utilitarianism |
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Based on the outcomes of your action(s). 1. Moral choice maximizes the number of people helped and minimizes the number of people harmed. |
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"All things equal, would you make the same choice?" |
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Using or presenting information as your own that in fact doesn't belong to you. |
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A member of a group makes a charge about the violation or a moral code or social norm with in the group itself. |
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The ability to stand up for your morals. |
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Previously unknown information is made public but its source is unknown. |
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We feel satisfied if all of our goals are satisfied. |
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Close Relationship Satisfaction (Steps) |
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1. Intimacy 2. Commitment 3. Excellent Communication 4. Uniqueness (Rules are unique) |
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Liking-Disclosure Hypothesis |
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The more we like someone, the more we disclose to them. |
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Disclosure-Liking Hypothesis |
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The more someone discloses to us, the more we like them. |
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Secure, Preoccupied, Dismissive, Fearful |
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Religious values and morals that influence cohabitation and divorce. |
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Thing that draws you together ends up tearing you apart. |
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We tend to like people who are similar to ourselves. |
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The lower our self esteem is, the more people we are attracted to. (Solitary Confinement) |
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Where they are. (The closer you are geographically, the more attractive they appear.) |
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We tend to be attracted to more "attractive" people. |
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We are attracted to everyone because we've had no communication. |
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People who are feeling anxiety tend to want to people with other people suffering from anxiety. |
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Time (In Re-guard to Relationships) |
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The more time we spend with someone the closer we are going to become with them. This also has to do with the amount of time we want to spend with someone. |
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Sometimes used in relationships to protect the interests of the relationship or the feelings of the other person. |
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Any behavior that causes another person to value himself more. |
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A type of communication that discounts what you are saying and basically make you feel "invisible". |
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How people, regardless of the level of intimacy, maintain close relationships. |
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Canary & Stafford's Model of Relationship Maintenance |
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Positivity - Being forgiving and doing things to increase the other persons self-esteem. Openness - Talking about the relationship. Assurances - Stressing commitment to the other person. Networks - Spending time with common friends, include the other person. Tasks - Sharing duties or tasks with the other person. |
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5 good times for every bad 1 time in a relationship. |
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A factor that helps reduce the impact of negative aspects of life on a persons health. |
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Kilmann-Thomas Conflict Model |
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Avoid (Nothing gets done) Accommodate (To give in) Compromise (Come to an agreement) Collaborate (Both parties win) Compete (Aggressive) |
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What you wish to get, what you want to get, when to walk away from an offer. |
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Most positive, similar to collaborating. |
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Using force or position to make a decision. |
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Finding a "middle" group. |
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Avoiding the disagreement or argument all together. |
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