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Communications Chapter 8
interpersonal communications ch 8
21
Other
Undergraduate 1
11/02/2008

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Term
interpersonal conflict
Definition
Expressed struggle that occurs when people cannot agree on a way to meet their needs or goals
Term
interdependent
Definition
dependent on each other; one person's actions affect the other person
Term
pseudoconflict
Definition
conflict triggered by a lack of understanding and miscommunication
Term
simple conflict
Definition
conflict that stems from different ideas, definitions, perceptions, or goals
Term
ego conflict
Definition
conflict in which the original issue is ignored as partners attack each other's self-esteem
Term
expressive conflict
Definition
conflict that focuses n issues about the quality of the relationship and managing interpersonal tension and hostility
Term
instrumental conflict
Definition
conflict that centers on achieving a particular goal or task and less on relational issues
Term
flaming
Definition
sending an overly negative online message that personally attacks another person
Term
constructive conflict
Definition
conflict that helps build new insights and establishes new patterns in a relationship
Term
constructive conflict
Definition
conflict that helps build new insights and establishes new patterns in a relationship
Term
destructive conflict
Definition
conflict that dismantles rather than strengthens relationships
Term
conflict style
Definition
consistent pattern or approach you use to manage disagreement with others
Term
avoidance
Definition
conflict management style that involves backing off and trying to side-step conflict
Term
demand-withdrawal pattern conflict management
Definition
pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away
Term
accommodation
Definition
conflict management style that involves giving in to the demands of others
Term
competition
Definition
conflict management style that stresses winning a conflict at the expense of the other person involved
Term
compromise
Definition
conflict management style that attempts to find the middle ground n a conflict
Term
collaboration
Definition
conflict management style that uses other-oriented strategies to achieve a positive solution for all involved
Term
gunny-sacking
Definition
dredging up old problems and issues from the past to use against your partner
Term
I language
Definition
statements that use the word I to express how a speaker is feeling
Term
but message
Definition
statement using the word but that may communicate that whatever you've said prior to but is not really true
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