Term
Patients who cannot speak clearly
(Aphasia,Dysarthria,Muteness) |
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Definition
Listen attentively, be patient do not interrupt.
Ask simple questions that require yes or no answers.
Allow time for understanding and response.
Encourage patient to converse.
Let patient know if you do not understand him/her.
Collaborate with speech therapist as needed.
Use communication aides. |
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Term
| Patients who are cognitively impaired |
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Definition
Use simple sentences and avoid long explanations.
Ask one question at a time.
Allow time for patient to respond.
Be an attentive listener.
Include family and friends in conversations, especially in subjects known to patient. |
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Term
| Patients who are hearing impaired |
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Definition
Check for hearing aides and glasses.
Reduce environmental noise.
Get patient's attention before speaking.
Face patient with mouth visible.
Do not chew gum.
Speak at normal volume-do not shout
Rephrase rather that repeat if misunderstood.
Provide a sign language interpreter if indicated. |
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Term
| Patients who are visually impaired |
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Definition
Check for use of glasses or contact lenses.
Identify yourself when you enter the room and notify the patient when you leave the room.
Speak in a normal tone of voice.
Do not rely on gestures or non verbal communication.
Use indirect lighting, avoiding glare.
Use at least 14 point print. |
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Term
| Patients who are unresponsive |
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Definition
Call patient by name during interactions.
Communicate both verbally and by touch.
Speak to patient as though he or she can hear.
Explain procedures and sensations.
Provide orientation to person, place and time.
Avoid talking about patient to others in his or her presence. |
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Term
| Patients who do not speak English |
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Definition
Speak to patient in normal tone of voice.
Establish method for patient to ask for assistance (call light or bell).
Provide an interpreter as needed.
Avoid using family members, especially children as interpreters.
Use communication board, pictures, or cards.
Translate words from native language into English list for patient to make basic request.
Have dictionary (e.g.English/Spanish) available if patient can read. |
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