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The medium a sender uses to convey a message; for example, talking face to face |
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Any means of exchanging information or feelings between two or more people. It is a basic component of human relationships, including nursing |
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Occurs when the verbal and nonverbal aspects of the message match |
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The quality of being truthful, trustworthy, and reliable |
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To relate the message perceived to the receiver’s storehouse of knowledge and experience and to sort out the meaning of the message |
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A speech style similar to baby talk that give the message of dependence and incompetence to older adults. The characteristics of elderspeak include diminutives (inappropriate terms of endearment), inappropriate plural pronoun use, tag questions, and slow, loud speech |
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Communication involving computers and technology (i.e., e-mail) |
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The selection of specific signs or symbols (codes) to transmit the message, such as which language and words to use, how to arrange the words and what tone of voice and gestures to use. |
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The response or message that the receiver returns to the sender during communication; the mechanisms by which some of the output of a system is returned to the system as input |
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Describes a distance between individuals that is 1 ½ feet or less |
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What a sender conveys through speaking or writing, the body language that accompanies the sender’s words, and how the words are transmitted |
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Communication other than words, including gestures, posture, and facial expressions |
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Describes a distance between individuals that is between 1 ½ to 4 feet |
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The distance people refer in interactions with others |
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The study of distance between people in their interactions |
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Describes a distance between individuals that is 12-15 feet |
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A person or group who receives a message from another |
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The message that the receiver returns to the sender |
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A person or group who wishes to convey a message to another |
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Describes a distance between individuals that is between 4-12 feet |
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A concept of the space and things that an individual considers as belonging to the self |
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The standards that influence behavior; personal beliefs about the truth and the worth of thoughts, objects, or behaviors |
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The use of verbal language to send and receive messages |
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Attentive Listening (Mindful Listening) |
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Listening actively, using all the senses, as opposed to listening passively with just the ear. |
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The manner of being present to another or being with another |
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Therapeutic Communication |
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An interactive process between nurse and patient that helps the patient overcome temporary stress, to get along with other people, to adjust to the unalterable, and to overcome psychological blocks which stand in the way of self-realizations |
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The relationship that develops between the nurse and the patient that is characterized by (a) the development of trust and acceptance between the nurse and the patient and (b) an underlying belief that the nurse cares about and wants to help the patient |
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Focus primarily on their own needs and cab become impatient when needs are not satisfied |
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Able to declare and affirm their opinions while respecting the rights of others to do the same |
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Focus primarily on the needs of others and often deny themselves power, causing frustration |
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A formal, legal document that provides evidence of a patient’s care |
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The process of making an entry on a client record |
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Charting by Exception (CBE) |
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A documentation system in which only significant findings or exceptions to norms are recorded |
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An informal oral consideration of a subject by two or more health care personnel to identify a problem or establish strategies to resolve a problem |
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The process of making an entry in a client record |
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A record of the progress of specific or specialized data such as vital signs, fluid balance, or routine medications, often charted in graph form |
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The trade name for a method that makes use of a series of cards to concisely organize and record patient data and instructions for daily nursing care – especially care that changes frequently and must be kept up-to-date |
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A descriptive record of patient data and nursing interventions written in sentences and paragraphs |
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Problems, Interventions, Evaluation (PIE) |
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This documentation model groups information into three categories. This system consists of a client care assessment flow sheet and progress notes |
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Problem-Oriented Medical Record (POMR) also Problem-Oriented Record (POR) |
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A form of record keeping in which data about the patient are recorded and arranged according to the patient’s problems, rather than according to the source of the information |
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Written or computer-based communication |
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The process of making an entry in a client record |
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An acronym for a charting method that follows a recording sequence of subjective data, objective data, assessment, and planning |
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A record in which each person or department makes notations in a separate section or sections of the patient’s chart |
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A variation or deviation from a critical pathway or expected standard; goals not met or interventions not performed appropriately or according to the time frame |
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A report given to nurses on the next shift |
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The act of communicating specific information to a person or group of people |
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