Term
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Definition
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Term
| 4 common reasons for psychological barriers |
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Definition
1.prejudice
2.attitudes
3.personality
4.sterotypes |
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Term
| 4 type of observations a Dr. should note and give examples. |
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Definition
| 4 senses: smell-body odor, see-color of skin,touch-pulse, hear-respiration. |
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Term
| for communication to be effective you should: |
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Definition
| use familiar words, brief and concise, and give facts. |
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Term
| example of cultural beliefs that may affect comm. in the medical field. |
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Definition
| body balance, illness due to demons and evil spirits, punishment from God, etc. |
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Term
| how should you deal with conflict? |
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Definition
| talk in private, explain the problem, and listen to the person. |
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Term
| if conflict not workded out then what may occur? |
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Definition
| use of unkind words, unpleasant work setting, and care is affected. |
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Term
| objective recordings are: |
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Definition
| observations in a written account of what was heard.(oral) |
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Term
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Definition
| accurate, concise and complete. |
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Term
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Definition
| oral account of care and observations. |
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Term
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Definition
| (charting) written account of care and observations. |
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Term
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Definition
| writing that is what the patient expressed about his/her condition. |
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Term
| the exchange of information is called: |
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Definition
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Term
| 3 types of common barriers: |
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Definition
| cultural, physical, and psychological. |
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Term
| what are the guidelines for working with psychological barriers? |
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Definition
-must examine any prejudices the ymay have and put them aside.
-no lang. that may be offensive.
-learn to "read" others. |
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Term
| what are HIPAA guidelines? |
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Definition
| every information is confidential.not to be shared!! |
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Term
| 3 parts of effective communication: |
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Definition
| sender , message, and receiver. |
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Term
| communication barrier is: |
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Definition
| gets in the way of clear communication. |
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Term
| best way for a nurse to communicate with hearing impaired is? |
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Definition
| speak clearly w/ short sentences, gestures, and body languages. |
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Term
| ways a nurse can communicate with visually impaired? |
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Definition
| announce presence in the room, describe events occurring, and soft tone. |
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Term
| best way for a nurse to communicate with aphasia? |
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Definition
| must be patient, allow them to try and speak. |
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Term
| what is a medical record? |
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Definition
| written account of person's condition and response to treatment and care. |
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Term
| law that protects patients records? |
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Definition
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Term
| steps to resolve conflict? |
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Definition
| define problem, collect information, identify solution, carry out solution, and evaluate. |
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Term
| when there is a language difference, how should you communicate? |
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Definition
| speak slowly, smile, interpreter. |
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Term
| where can a conflict occur? |
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Definition
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