Term
| Five Features (Miller, 2005) of Organization |
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Definition
1)Social collectivity
2)Organization and individual goals exist
3)Coordinating activity
4)Organizational structure
5)Environmental embeddedness |
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Term
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Definition
| dynamic system in which individuals engage in collective efforts for gaol accomplishment |
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Term
| Organizations in a Complex World |
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Definition
1)Globalization
2)Terrorism-oranized actiity
3)Climate Change- everything we do effects the environment, need to work together to get to a common goal |
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Term
| Basic Communication Model (Important) |
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Definition
1)Source/Receiver
2)Encoding/decoding
3)Message
4)Channel
5)Noise |
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Term
| Encoding (from the basic communication model) |
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Definition
| is whatever the speaker wants the receiver to believe |
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Term
| Decoding (from the basic communication model) |
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Definition
| is what the receiver really got out of the message |
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Term
| Message (from the basic communication model) |
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Definition
| is what the source wanted to get |
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Term
| examples of Channel (from the basic communication model) |
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Definition
| ex. interpersonal channel, media channel |
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Term
| Noise (from the basic communication model) |
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Definition
| physical noise, sociological noise |
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Term
| Basic Communication Process |
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Definition
1)Competence (how qualified you are to communicate)
2)Field of experience- lack of similar experience could cause greater communication problems
3)Communication Context- you have to be in the right environment to communicate, people usually do not listen to people who talk down to them, there is a time and place for everything
4) Effect- ex. people will do what we ask them to do, we want an effect
5)Primary Goal of Communication- shared realities |
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Term
| Basic Communication Principles (characteristics) |
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Definition
⁃ We cannot not communication
⁃ Communication is irreversible
⁃ Communication involves ethical choices
⁃ Meaning are constructed
⁃ Meta-communication (communication about communication) affects meanings
⁃ Communication develops and sustains relationships
⁃ Communication effectiveness can be learned
⁃ Fields of experience affect ability to communicate- have to know what you are talking about |
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Term
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Definition
⁃because the context in which we do work is changing: (ex. email)
⁃high expectations
⁃autonomy
⁃weakening of Sex Role Boundaries
⁃A concern for total Life-Style
⁃Diversity of Career Orientations
⁃Need to remain competitive in workforce (have to know what you need to do to get ahead) |
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Term
| The four School of Human Behavior |
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Definition
1)Built out of negative reaction to classical theorists
2) Emphasis on individuals in the organization
3)Emphasis on cooperation, participation & interpersonal skills
4)Major Assertions |
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Term
| Hawthorne Studies four phases |
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Definition
1)Illumination Studies
2)Relay Assembly Studies
3)The Interview Program
4)Bank Wiring Room Studies |
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Term
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Definition
| These were designed to determined the influence of lighting (light does not effect productivity) |
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Term
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Definition
| Social satisfaction made productivity went high, and made employees feel like the employers cared |
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Term
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Definition
| goal was to learn the impact of productivity but employees would have rather talked about their feelings. problems lay in relationship rather than the task at hand. |
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Term
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Definition
| Men develop norms on how productivity should go. Concluded that the social group's influence on worker behavior exceeded the leverage exerted by the formal organizational power structure.- trying to keep up with your peers |
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Term
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Definition
| Mear attention to individuals causes changes and behavior. |
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Term
| Maslow's Hierarchy of Needs |
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Definition
| Humans are motivated by a number of basic needs |
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Term
| Physiological (Maslow's Hierarchy of Needs) |
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Definition
| example: food and water, men are the bread winner |
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Term
| Safety (Maslow's Hierarchy of Needs) |
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Definition
| Shelter, working conditions that are safe |
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Term
| Affiliation- Love and Belonging (Maslow's Hierarchy of Needs) |
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Definition
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Term
| Esteem (Maslow's Hierarchy of Needs) |
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Definition
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Term
| Self (Maslow's Hierarchy of Needs) |
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Definition
| working at a level that you are capable at working at |
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Term
| In terms of Maslow's Hierarchy of Needs what are three findings |
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Definition
⁃ not everyone seeks the five needs
⁃ the hierarchy of prepotency not necessarily the case
⁃ self-actualization can be impossible |
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Term
| Big Contribution (Maslow's Hierarchy of Needs) |
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Definition
| Big Contribution: focus on satisfaction of human needs in workplace |
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Term
| Herzberg Motivation Theory |
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Definition
the motivation to work (1959)
⁃ factors that caused satisfaction were different than factors that caused dissatisfaction |
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Term
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Definition
Factors causing job satisfaction are different than thouse causing dissatisfaction.
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Term
| Factors that cause dissatisfaction |
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Definition
company policy
⁃ supervision
⁃ relationship with boss
⁃ work conditions
⁃ salary
⁃ relationship with peers
⁃ these are the *hygiene factors* |
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Term
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Definition
achievement
⁃ recognition
⁃ work itself
⁃ responsibility
⁃ advancement
⁃ growth
⁃ *motivating factor* |
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Term
| Big contribution of motivation-hygiene theory |
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Definition
| its focus on psych and social needs of workers through task design and job enrichment |
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Term
| Simply addressing hygiene factors will or will not increase motivation |
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Definition
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