Term
| What are the 3 parts to the Perceptual Process? |
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Definition
| Selection, Organization, and Interpretation. |
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Term
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Definition
| To those things to which we pay attention. Subjective. |
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Term
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Definition
| Step in the perceptual process where our brains match up new stimuli to something we have already experienced. |
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Term
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Definition
| Decoding. Interpretations are the meanings we give to the object or stimulus. |
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Term
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Definition
| Predictive generalization applied to a person or situation. |
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Term
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Definition
| To the perceptual thinking mistake sometimes made when we know one or a few things about someone and then believe we have the entire picture. |
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Term
| Fact /Inference Confusion refers to... |
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Definition
| The idea that some people make an inference based on a very small amount of information and from that they derive hard and fast facts. |
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Term
| Fundamental Attribution Error is a... |
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Definition
| Mistake made when we attribute our own inadequacies to things beyond our control but associate others inadequacies to character traits like laziness and lack of commitment. |
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Term
| Frozen Evaluations are... |
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Definition
| Errors we make when we do not allow people to change in our minds. |
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Term
| Undelayed Response refers to ... |
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Definition
| The thinking error of making a premature decision based on too little information. |
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Term
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Definition
| The thinking error that occurs when one refuses to see the truth or reality or at least the best course of action because they refuse to look at information or ideas that may not confirm what they already believe to be true. |
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Term
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Definition
| The problem of treating ourselves more charitably than we do others. |
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Term
| What are the 3 steps to Perception Checking? |
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Definition
(Must be done in Order!)
1. Provide a neutral description of what you have seen or heard.
2. Provide at lease 2 possible but distinctly different interpretations or the behaviour you just described.
3. Request clarification from the individual. |
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Term
| The most important thing for survival is... |
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Definition
| Communication with someone. |
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Term
| (Barriers to Good Listening.) What is external noise? |
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Definition
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Term
| (Barriers to Good Listening) What is Information overload? |
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Definition
| Too many messages or too much information. |
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Term
| (Barriers to Good Listening) What is Information Complexity? |
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Definition
| Too complex. Try to understand small pieces of the message. Have the sender understand they are talking to complex. |
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Term
| (Barriers to Good Listening) What is Different agenda than being a listener? |
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Definition
| Gathering information to use against the sender. |
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Term
| (Barriers to Good Listening) What is Lack of effort? |
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Definition
| The lack of desire to become a good listener. |
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Term
| (Barriers to Good Listening) What is Fear? |
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Definition
| General fear of of interpersonnal communication. Try to find out what you are afraid of. |
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Term
| (Barriers to Good Listening) What is Lack of training? |
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Definition
| Practice becoming a good listener. |
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Term
| (None Listening Traits) What is Pseudo Listening? |
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Definition
| Pretending to be listening. |
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Term
| (None Listening Traits) What is Stage Hogging? |
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Definition
| Not wanting to be the listener. Trying to speak all the time. |
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Term
| (None Listening Traits) What is Selective Listening? |
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Definition
| Hearing only what you want to hear. |
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Term
| (None Listening Traits) What is Defensive Listening? |
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Definition
| Listening to try and hear your faults. |
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Term
| (None Listening Traits) What is Ambush Listening? |
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Definition
| Listening long enough to find ammunition to fire back at the sender when it is your turn to speak. |
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Term
| (None Listening Traits) What is Insensitive or Literal Listening? |
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Definition
| Listening to the base message and not the whole message. |
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Term
| Is advice giving a bad idea? |
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Definition
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Term
| (Non-Directive Listening Tech) What is Attentive behaviour? |
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Definition
| Use eye contact and orient your body towards the speaker. |
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Term
| (Non-Directive Listening Tech) What are nonverbal behaviours? |
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Definition
| Listening sounds or hand gestures. |
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Term
| (Non-Directive Listening Tech) What is Prompting? |
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Definition
| Questions to show you are listening. |
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Term
| (Non-Directive Listening Tech) What are Appropriate Questions? |
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Definition
| Don't change topics or steal the speakers turn. |
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Term
| (Non-Directive Listening Tech) What is Supporting? |
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Definition
| Support the individual and acknowledge their feelings. |
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Term
| (Non-Directive Listening Tech) What is Praising? |
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Definition
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Term
| (Non-Directive Listening Tech) What is Paraphrasing? |
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Definition
| Repeating the speakers thoughts to show you understand what he is trying to talk to you about. |
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Term
| What are some questiong you need to know when paraphrasing? |
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Definition
- Is the problem complex enough?
- Do you have the necessart time and concern?
- Are you interested in helping?
- Can you withold judgement?
- Is your paraphrasing in proportion?
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Term
| What are the steps to paraphrasing? |
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Definition
- Listen carefully and completely.
- Reflect back his words or feelings.
- Do not Parrot.
- Check for adequacy.
- Use non-evaluative language.
- Practice, Practice, Practice!!!
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