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| Taking responsibility for failures or not meeting quality expectations |
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| He developed the concepts of quality circles and fishbone diagrams |
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| Generating ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization |
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| Measures how much variation exists in a distribution of data |
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| An analysis that involves identifying the vital few contributors that account for the most quality problems in a system |
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| Diagrams that trace complaints back to their root cause |
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| Histogram that helps identify and prioritize problem areas. |
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| Cost that relates to all errors not detected and corrected before delivery to the customer |
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| A structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects |
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| A bell-shaped curve that is symmetrical about the mean of the population |
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| Testing the entire system as one entity to ensure it is working properly |
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| A quality system standard developed by the International Organization for Standarization. |
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| An award started in 1987 to recognize companies that have achieved a level of world-class competition through quality management. |
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| This rule states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems |
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| A standard of measurement. |
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| The number of units handled correctly through the development process |
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| A framework for helping organizations improve their processes and systems |
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| A process improvement approach that provides organizations with the essential elements of effective process. |
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| The degree to which a set of inherent characteristics fulfills requirements |
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| A quality planning technique that helps identify which variables have the most influence on the overall outcome of a process |
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| Cost incurred to correct an identified defect before the customer receives the product |
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| A system's special characteristics that appeal to users |
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| Delivering products that meet requirements and fitness for use |
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| Any instance where the product or service fails to meet customer requirements |
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| Cost of planning and executing a project so it is error-free or within an acceptable error range |
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| A test of each individual component (often a program) to ensure it is as defect-free as possible |
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| How well a product or service performs the customers intended use |
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| Decisions that determine if the products or services produced as part of the project will be accepted or rejected |
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| The cost of conformance plus the cost of nonconformance |
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| Sampling that involves choosing part of a population of interest for inspection |
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| A diagram that helps to show if there is a relationsihip between two variables. |
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| Diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. |
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| The screens and reports the system generates |
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| Addresses the ease of performing maintenance on a product |
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| A graphic display of the logic and flow of processes that helps you analyze how problems occur and how processes can be improved. |
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| A systematic, closed-loop process for continued improvement that is scientific and fact based |
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| Adjustments made to correct or prevent further quality probelms based on quality control measures |
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| The target for perfection in this system is the achievement of no more than 3.4 defects per million opportunities |
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| A graphic display of data that illustrates the results of a process over time |
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| Monitoring specific project results to ensure that they comply with the relevant quality standards |
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| The degree to which a system performs its intended function |
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| CONFORMANCE TO REQUIREMENTS |
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| The project's processes and products meet written specifications |
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| Methods that focus on eliminating defects by substituting scientific inquiry for trial and error methods |
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| Periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards |
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| An independent test performed by end users prior to accepting the delivered system |
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| PROJECT QUALITY MANAGEMENT |
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| Ensuring the project will satisfy the needs for which it was undertaken |
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| This type of testing occurs between unit and system testing to test functionally grouped components |
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| A bar graph of a distribution of variables. |
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| Identifying which quality standards are relevant to the project and how to satisfy them |
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| An action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations |
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| A technique where you repeatedly ash the question \why?\ to help peel away the layers of symptoms that can lead to the root cause of a problem. |
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| The average value of a population |
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| A product can be used as it was intended |
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| Groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department |
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| Chart that displays the history and pattern of variation of a process over time. |
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| Cost of evaluating processes and their outputs to ensure quality |
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| The ability of a product or service to perform as expected under normal conditions |
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