Term
| Symbol for conflict or crisis |
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Definition
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Term
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Definition
| Express struggle, interdepence, and multiple parties. |
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Term
| Relationship between conflict and communication. |
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Definition
| Communication reflects conflict, can create conflict, and can be a vehicle for conflict management. |
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Term
| Definitions of the four horseman |
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Definition
| Criticizing, defensiveness, stonewalling, and contempt. |
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Term
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Definition
| The first moments of a conflict interaction |
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Term
| Characteristics of destructive conflict. |
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Definition
| Competition, inflexibility, contempt, stonewalling, and defensiveness. |
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Term
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Definition
| Destructive, self- perpetuating conflict patters. |
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Term
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Definition
| Both parties withdraw and interact less. |
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Term
| Five changes that occur as conflict escalates |
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Definition
| conflict grows in size, parties move from light to heavy tactics, issues move from specific to general, number of parties involved increases, and goals of parties change. |
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Term
| Characteristics of a retaliatory sprial |
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Definition
| One party perceives that the other party has done something hurtful; andger and a form of punishment result. |
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Term
| Characteristics of a retaliatory sprial |
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Definition
| One party perceives that the other party has done something hurtful; andger and a form of punishment result. |
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Term
| Characteristics of a defensive sprial |
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Definition
| goal is to defend/protect yourself. |
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Term
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Definition
| One partner confronts the other with criticisms, complaints, or demands. The other partner may respond with defensiveness or stonewalling. |
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Term
| Characteristics of constructive conflict |
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Definition
| Requires flexibility, interdependence, behavioral change, and commitment from both parties to reach their goals. |
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Term
| Definition/function of a limiting metaphor |
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Definition
| conflict is warlike an violent, conflict is explosive, conflict is a trial, and conflict is a struggle. |
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Term
| Definition/function of a neutral metaphor |
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Definition
| Conflict is a balancing act and conflict is a game. |
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Term
| Definition/function of a neutral metaphor |
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Definition
| Conflict is a balancing act and conflict is a game. |
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Term
| Definition/function of a productive metaphor |
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Definition
| Conflict is a bargaining table and conflict is a tide. |
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Term
| Three ways in which the family of origin influences conflict |
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Definition
| Conflict metaphors, conflict styles, and responses to conflict. |
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Term
| Rules of avoidant families |
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Definition
| Conflict doesn't exist, keep it hidden, walk away, snide comments, and sulking and silent treatment. |
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Term
| Rules of a collaborative family |
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Definition
| family meetings, listening skills, be direct and open, no sulking or silent treatment. |
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Term
| Rules of an aggressive family |
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Definition
| "Survival of the fittest", brutal honesty, show emotions regardless of others feelings, have an audience, don't back down. |
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Term
| Definitions of TRIP goals |
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Definition
T- Topic: different ideas about where to go, what to do etc.
R- Relational: Defines how each party wants to be treated by the other side.
I-Identity/Facework: Maintaining "face", damage control.
P-Process: What method of communication would work best. |
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Term
| Relative ease with which an observer can identify TRIP goals during conflict |
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Definition
| Easy to identify topic and process goals, hard to identify relational and identity/facework goals. |
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Term
| Four features of conflict goals |
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Definition
| 1) goals are emergent(prospective, transactive, and retrospective) 2) Goals overlap and differ in primary 3) Not all goals are present in conflict 4) Relational and identity goals underlie others. |
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Term
| Common patterns of change in TRIP goals during conflict |
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Definition
| 1)Start with topic gals then change to relational or identity goals 2) move from topic to process goals. |
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Term
| Three tips for goal clarity |
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Definition
| 1) do a perspective goal assessment 2) primary goal of conflict should be constructive conflict management 3) Use behavioral specificity |
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Term
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Definition
| Patterned responses or clusters of behavior that people use in conflict. |
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Term
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Definition
| Individual moves people make to carry out their general approach. |
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Term
| Relationship between styles and tactics |
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Definition
| When you use a tactic numerous times, it becomes a style. |
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Term
| Why is there variety in the number and natue of conflict styles reported across different studies? |
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Definition
| Depending on the context in which the researchers derived the study, there are different numbers and names in conflict styles. |
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Term
| Assertiveness and cooperativeness of each of the five conflict styles (L to R, T to B) |
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Definition
| Competition, Collaboration, Compromise, Avoidance, and Accommodation. |
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Term
| Which conflict styles are active? |
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Definition
| Competition and Collaboration |
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Term
| Which conflict styles are passive? |
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Definition
| Accomodating and Avoiding. |
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Term
| Which conflict style can be both active and passive? |
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Definition
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Term
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Definition
| High levels of concern for one's own goals, the goals of others, and a successful solution to the problem. Tactics: Analytic remarks and conciliatory remarks. |
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Term
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Definition
| Aggressive and uncooperative behavior, pursuing your own concerns at the expense of others. Tactics: Bullying, violence, verbal aggressiveness, and threats. |
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Term
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Definition
| Setting aside your own concerns to please the other party. Tactics: Giving up, denial of needs, disengagement, and a desire for hearmony. |
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Term
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Definition
| Denial of conflict, changing the subject, being noncommittal. Tactics: topic management, denial, noncommittal remarks, and irreverent remarks. |
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Term
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Definition
| Neutral style resulting in some gains and some losses. Tactics: Appeal to fairness, suggest a trade-off, and offers a quick short-term solution. |
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Term
| Conditions by which fighting by appointment works |
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Definition
| 1) emotions are acknowledged 2) establish a realitic time for continuing the fight. |
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Term
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Definition
| Source must control the outcome, and must be seen as negative. |
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Term
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Definition
| Source does not control the outcome, but it is still seen as negative |
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Term
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Definition
| Source controls the outcome, but it is seen as positive. |
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Term
| Determining the credibility of a threat |
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Definition
1)Source can administer punishment
2) Source appears willing to punish
3) Recipient wants to avoid punishment |
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Term
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Definition
| A change in one element affects the others (spiderweb) |
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Term
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Definition
| Process by which a system adapts and grows (back of card) |
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Term
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Definition
| Process by which a system maintains equilibrium or homestasis |
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Term
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Definition
| A change in one element affects the others (spiderweb) |
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Term
| Wholeness in systems theory |
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Definition
| Systems are more than the sum of their individual parts |
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Term
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Definition
| 5:1 positive to negative statements. |
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Term
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Definition
1) Biomedical model- illness is physical and can be examined thru paying attention to the body.
2) biopsychosocial model: health and illness are dictated by physical, social, and psychological elements. |
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Term
| Short-term health effects of conflict |
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Definition
| Decreased immune functioning, increases stres responses, and increased likelihood of risky behavior. |
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Term
| Long-term effects of conflict |
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Definition
| Cardiovascular issues, mental health, negative behavioral patterns, and morbidity/mortality. |
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Term
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Definition
| Resources, Relationships, Reactions to Conflict, Styles & Tactics, and Conflict Metaphors. |
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Term
| Stages of Pondy's Model of organizational conflict |
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Definition
Stage 1- Latent Conflict: Conditions are present for conflict to develop.
Stage 2- Perceived Conflict: Conflict cognitions form.
Stage 3- Felt Conflict: Affective reactions to conflict
Stage 4- Manifest Conflict: Conflict behavior.
Stage 5- Conflict Aftermath: Individual, relational, and organizational effects of conflict. |
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Term
| Three broad areas of research on conflict and media |
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Definition
| Media content, media use, and media effects. |
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Term
| Gender portraits in the media. |
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Definition
| Men as competitiors, women as collaborators. Men as physically aggressive, women as relationally aggressive, and brothers get the attention while sisters fade into the background. |
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Term
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Definition
| P-Perpetrator, A-Aggressive Acts, T- Target |
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Term
| Effects of viewing verbal aggression in the media |
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Definition
| physiological, psychological, and communicative. |
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Term
| The five power currencies |
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Definition
| Personal, Resource, Intimacy, Social Network, Expertise |
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Term
| Strategies employed by collaborative negotiators |
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Definition
| Log rolling, cost cutting, bridging, and non-specific compensation. |
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Term
| The four elements of principled negotiation |
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Definition
1) Separate the people from the problem
2) Focus on interests, not positions
3) Invent options more mutual gain
4) Use objective criteria for decision making |
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Term
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Definition
| The regulation of conflict from the inside out through personal communication change. |
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Term
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Definition
| Small changes reverberate through the entire system. |
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Term
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Definition
| Attempting to inflict harm inreturn for harm done. |
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Term
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Definition
| Holding back one's desire to act on vengeful feelings. |
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Term
| The four types of revenge |
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Definition
1) Direct & Active
2) Direct & Passive
3) Indirect & Active
4) Indirect & Passive |
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Term
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Definition
| Experience a stimulus, interpret arousal, label it, and manage it. |
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Term
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Definition
| Requre a stimulus that creates arousal and effors to interpret and manage that arousal. |
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Term
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Definition
| Short term emotional responses that don't involve much interpretation. |
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Term
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Definition
| Low intensity states that don't require a stimulus. |
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Term
| Emotion management strategies-intrapersonal |
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Definition
| Relaxation techniques, keeping a diary, cognitive restructuring, and adaptive self-statements. |
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Term
| Emotion management strategies- interpersonal |
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Definition
| X,Y,Z formula and jefferson strategy |
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Term
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Definition
| Referent, reward, legitimate, coercive |
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