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COM 325 Exam 2
Social Normative Influence through The Persuaders
25
Communication
Undergraduate 3
03/19/2014

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Cards

Term
Components of liking
Definition
Physical attractiveness, similarity, flattery, repeated contact, conditioning/association
Term
Physical attractiveness
Definition
height (men), weight (women), facial features, grooming/dress, signs/symbols of higher socioeconomic status
Term
Similarity
Definition
more attracted to people who are similar to ourselves
Term
Flattery
Definition
giving compliments, sometimes works even if you know it is happening
Term
Repeated contact/Association
Definition
we prefer people who are familiar to us
Term
Conditioning and association
Definition
sex and advertising works on this principle
Term
Emotional contagion
Definition
like people who make us feel the way we want to feel
Term
reciptocal liking
Definition
we like people who have expressed their liking for us
Term
Balance Theory
Definition
Heider, 1958, like friends to like other firends, like friends to like things, feel dissonance when this is not balanced
Term
Credibility
Definition
Person's believably and their ability to inspire trust. Others define your credibility
Term
Primary dimensions of credibility
Definition
competence/expertise, character/trustworthiness, goodwill
Term
Secondary dimensions of credibility
Definition
composure, sociability, extroversion
Term
Facts about credibility
Definition
Credibility changes depending on the audience and the situation.
Credibility is dynamic: you can gain or lose it .
Credibility is a heuristic or peripheral cue we use under conditions of low motivation or ability (ELM).
If we are motivated and able, credibility is only one component we consider.
Term
the halo effect
Definition
The “halo effect” happens when credibility that we have in one area carries over and helps us be persuasive in an unrelated area.
*Doctor actor acting in a TV commercial
Term
the sleeper effect
Definition
The Sleeper Effect refers to the phenomenon of attributing credibility to a very low credibility source as time passes.
*Over time, in low credibility messages, audiences disassociate the source of the message from the message itself and attitudes become more favorable
Term
Authority
Definition
Derived from a social position (conferred by people)
-people with authority have the power to punish or reward and access to power and information
Term
Symbols of authority
Definition
clothes, titles, trappings (jewelry, cars, etc.),
Term
Milgram Studies
Definition
Experimenter wore lab coat and stressed importance of the study
-Question: does punishment increase learning?
-was actually testing response to authority
-increased levels of shock
-65% were obedient until the end of the study
Term
Factors that affect obedience
Definition
-physical proximity
-personal responsibility (when experimenters were responsible, more subjects continued)
-rebellion (when others rebel, we are less likely to go along with authority)
Term
Zimbardo prison experiment
Definition
Power can be internalized, power corrupts, absolute power corrupts absolutely
Term
Click-whirr
Definition
response to authority is highly automatic
Term
How to protect self from authority
Definition
-question authority when social and organizational change is needed
Term
Click-whirr
Definition
response to authority is highly automatic
Term
How to protect self from authority
Definition
-question authority when social and organizational change is needed
Term
Attractiveness
Definition
social, physical, task
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