Shared Flashcard Set

Details

com 245, exam 2
n/a
36
Communication
Not Applicable
10/22/2009

Additional Communication Flashcards

 


 

Cards

Term
forming
Definition
awkward, polite communication, little conflict, high ambiguity
Term
storming
Definition
conflict, struggle for leadership
Term
norming
Definition
conflict settles, group norms develop
Term
two types of norms
Definition
explicit and implicit
Term
explicit
Definition
stated and or written, consciously agreed upon, direct, discussed
Term
implicit
Definition
emerge over time, not spoken or discussed, implied
Term
four categories of norms
Definition
procedural, status, interaction, achievement
Term
procedural
Definition
task oriented, logistics, meeting procedures
Term
status
Definition
power and control, leadership styles
Term
interaction
Definition
roles, appropriate behavior
Term
achievement
Definition
standards, goal oriented
Term
analysis of problem
Definition
determining the extent and causes of the problem facing the group
Term
goal setting
Definition
establishing criteria by which to judge proposed solutions
Term
identification of alternatives
Definition
generation of options to sufficiently solve the problem
Term
positive bias
Definition
spotting the favorable characteristics for alternative choices is more important than identifying the negative
Term
negative bias
Definition
the unattractive characteristics of candidates carry more weight than do the positive attributes
Term
satisficing
Definition
search for a solution that is good enough to deal with the situation. not looking for the best solution but the most suitable one
Term
rules
Definition
formulas for action. members collective practical wisdom on how best to research the group goal
Term
resources
Definition
anything available to us in action
Term
structuration theory
Definition
it does not privelege structure or individul actions
Term
agency
Definition
ability to choose and act
Term
ontological security
Definition
the feeling that i can express my agency without fear of the consequences, sense of comfort, we know what to expect.
Term
ontological competence
Definition
capacity to practicve within a specific social domain. high level of security translates into high level of competence
Term
classical management
Definition
metaphor = machine
-employees are replaceable, low job security
Term
human relations
Definition
metaphor = family
-employees work and feel, good communication
Term
human resources
Definition
metaphor = team
-employees work, feel, think
-very good communication flow
Term
hierarchy
Definition
strict and rigid upward/ downward ordering og tasks and commands
Term
span of control
Definition
the number of employees under a supervisor
Term
division of labor
Definition
splitting up and distinguishing work tasks
Term
bias for action
Definition
react quickly and do not spend excess time planning and analyzing
Term
bias for action
Definition
react quickly and do not spend excess time planning and analyzing
Term
value driven
Definition
all employees share same values
Term
stick to knitting
Definition
focused on what they do well and avoid radical diversification
Term
artifacts
Definition
observable behavior patterns
Term
values
Definition
promoted expression of what ought to be, accounts why norms are good
Term
assumptions
Definition
core ideas that make values and artifacts intelligible
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