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Set of systematic informed hunches about the way things work. |
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Objective vs. Interpretive |
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Generalizes results, quantitative results, statistics, singular (objective) reality. |
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Multiple interpretations (subjective) of reality, knowledge is inherently biased and socially constructed. |
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UNCERTAINTY REDUCTION THEORY |
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The initial uncertainty when meeting someone for the first couple of times. It is an interpersonal theory. |
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Formed the Uncertainty Reduction Theory. |
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To create understanding, gain knowledge, and have greater predictability and control. |
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MOTIVATION TO REDUCE UNCERTAINTY |
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Future interaction, incentive value, and deviance. |
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A given fact, self-evident truth that requires no additional proof. |
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A proposition that logically follows from 2 axioms. (A=B, and B=C, then A=C sort of thing). |
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Pragmatic approach to communication, also known as the systems approach. |
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Founder of the interactional theory. |
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ASPECTS OF A SYSTEMS PERSPECTIVE |
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Wholeness (importance of all parts), hierarchy (inter-connected layers), openness/closedness (amount of connection between the systems), feedback cycles. |
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Allows change (good or bad) to occur within the system. |
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Maintains the status quo, negates change. |
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What game is being played? |
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How the game is played/watched. |
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One cannot not communicate. |
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Communication has content and relational dimensions. |
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Communication is punctuated. |
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All communication is symmetrical and complimentary interaction. |
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The capacity one has to practice control. |
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A's capacity to confer B with awards. |
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A's capacity to manipulate B. |
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Role model, identification. |
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Technical and unique knowledge over a subject. |
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The actual behavioral practices one practices over another. (Power enacted) |
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COMPLIMENTARY INTERACTION |
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Based on differences of power. |
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WHY DO WE CODE INTERACTIONS? |
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Coding is a way to objectively look at how control is playing out and it allows people to break out of never-ending dysfunctional games. |
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Communication to gain control of the exchange. Instructions, orders, topic changes, contradiction, initiating conversation. "Hi, how are you?", "No, I think you're wrong." etc.. |
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Communication to yield control of the situation. Agreement, questions that seek supportive results, questions that continue the present dialogue. "Do you like my outfit?", "I totally agree with you." etc.. |
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Communication that moves toward neutralizing control. Non-completes, extensions, unclear continuances. "Uh-huh", "Oh, okay", "Yeah, could be", "I see", etc.. |
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Are informed. Integrate concepts. Specify relations between things. |
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An umbrella term for careful and systematic discussion and analysis of communication phenomena. |
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