Shared Flashcard Set

Details

Com 100 Ch. 10
N/A
14
Communication
Undergraduate 1
11/28/2011

Additional Communication Flashcards

 


 

Cards

Term
Make a decision
Definition
problem solving message exchange with two or more people on a specific problem, not just socializing
Term
Group decisions require
Definition
-Choice
-Action
-Consequences
-Commitment
Term
Choice
Definition
realistic alternatives
Term
action
Definition
change is required
Term
Consequences
Definition
Specific impact for the group
Term
Commitment
Definition
The group must follow through with decision
Term
Quality decision making depends on
Definition
-verfiable information
-defining criteria
-generating numerous options
-nurturing social roles
-a developed conflict plan
-disagreement to avoid group think
-an effective leadership system
-sufficient time to consider options and avoid panic
-coordination of effort
-everyone pulling his or her weight-avoid social loafing
Term
Decision Emergence
Definition
Phase 1: Orientation
Phase 2: Conflict
Phase 3: Decision Emergence
Phase 4: Decision Reinforcement
Term
Phase 1: Orientation
Definition
people get personally aquainted, share neutral statemnts, attitudes explored, task goals are analyzed
Term
Phase 2: Conflict
Definition
information exchange begins, members assert personal values, members compete for leadership, members attitudes polarize
Term
Phase 3: Decision Emergence
Definition
Members ideas begin to support single leaders ideas, members share interpretations, hidden information emergence, attitudes converge
Term
Phase 4: Decision Reinforcment
Definition
Dissent disappears, members reinforce decisions, cohesion/satisfaction, group unity is confirmed
Term
Steps for Effective Decision Making
Definition
-Avoid Panic
-For groups-have agenda for decision making
-Appraise the problem
-survey alternatives
-keep group open to new info
-summarize progress frequently
-develop and commit to specific action
-take your time
Term
SWOT
Definition
strength, weakness, opportunites, and threats
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