Term
| definition of communicating |
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Definition
process of creating shared meaning
- Lee Thayer |
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Term
| Lee Thayer says there is 2 life processes. They are: |
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Definition
1. acquiring and processing energy
2. acquiring and processing informations aka communication |
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Term
the term noise refers to:
it can be both: |
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Definition
anything that distorts meaning
external: lawn mower
internal: anxiety |
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Term
| nonverbal listening includes:(4) |
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Definition
be quiet
maintain eye contact
display openness through body language
send acknowledgements (nod) |
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Term
| verbal listening includes: |
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Definition
-choosing when to speak - wait for an appopriate time to respond
-briefly summarize also called "reflection" let me see if I understood you correctly
-ask for more "is there anything else you would like to share?" |
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Term
| effective ways to listen to complaints: (2) |
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Definition
listen to the request hidden in them
transform complaints into intentions |
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Term
| why is it important to replace u messages with i messages? (2) |
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Definition
I messages are more accurate
They report our own thoughts and feelings |
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Term
| what does transparency mean? |
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Definition
| share regularly what we think and feel |
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Term
| emotional intelligence refers to:(2) |
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Definition
good people skills
being aware of your feelings and acting in thoughtful ways to show concern for others |
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Term
| what is the 1st step to managing conflict? |
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Definition
back up to common ground.
list all the points that you are not in conflict about |
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Term
| how do you state the problem? |
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Definition
| tell people what you observe, feel, think, want and intend to do |
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Term
| what are 5 ways to say no gracefully? |
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Definition
1. squash the assumption that you will loose friends if you say no
2. choose key words in advance "id love to but not today.
3. avoid apologies
4.wait for the request
5. saying no means saying yes to something else |
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Term
| 7 steps to effective complaints |
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Definition
1. go to the source
2. present facts without blaming(names, dates)
3. ask for commitment, get them to say exactly what they are gona do
4. go up the ladder
5. use available supports
6. take legal action
7. dont give up |
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Term
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Definition
| hate speech or threats of violence |
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Term
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Definition
| the equivalent of common courtesy online |
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Term
| what are the 3 phases of effective writing? |
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Definition
1. getting ready to write
2. writing a 1st draft
3. revising your 1st draft |
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Term
| what are 3 steps to choose your major? |
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Definition
discover options
make a trial choice
evaluate choice |
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Term
| how do you discover options? (5) |
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Definition
follow the fun
consider abilities
link to long-term goals
ask other people
gather info |
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Term
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Definition
| defining what you want in one concise sentence with a verb |
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Term
| steps for writing a 1st draft: |
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Definition
write freely, avoid sounding official
dont stop to make corrections
generate lots of ideas
schedule time for re-writes |
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Definition
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