Term
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Definition
| Group communication is the interaction of three or more interdependent members working toward a common goal. |
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Term
| Three Main Disadvantages of Working in Groups |
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Definition
| Groups typically require more time, energy, and resources compared to working alone. |
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Term
| Advantages to Working in Groups |
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Definition
| Groups typically have access to superior, or at least, more resources, member satisfaction, learning, cultural understanding, creativity, civic engagement. |
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Term
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Definition
| Group dialectics are the contradictory tensions groups experience as they work toward a common goal. |
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Term
| Primary Factors in Determining Ideal Group Size |
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Definition
| Member knowledge, attitudes, skills, the nature of the task. |
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Term
| What element can be added to the traditional brainstorming model to get ideas or solutions that are more usable? |
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Definition
| A process where ideas are debated and evaluated as they are said. |
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Term
| Types of Noise and Examples of Each |
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Definition
1. Internal noise includes bias, worry, anger fatigue, hunger, headaches, etc.
2. External noise includes sounds, temperature, physical layout, physical comfort issues. |
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Term
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Definition
| The whole is greater than the sum of its individual parts. |
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Term
| Name the conflict style: Members search for new solutions that will achieve both individual goals and the goals of the group. |
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Definition
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Term
| Two Main Principals of Principled Negotiation |
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Definition
Separate people from the problem
Focus on group interests |
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Term
| _________________________ ____________________ is violating a norm while still supporting the group and its goal. |
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Definition
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Term
| _________________ ___________________ is violating a norm that negatively impacts the group and its goal. |
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Definition
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Term
| What is the frustration and personality conflicts experiences but group members as they compete for acceptance and achievement? |
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Definition
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Term
| "Who will be the next student government president?" This discussion question represents a question of: |
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Definition
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Term
| Groups members who say "If you think it's okay, then I'll do it" are most likely using the __________ decision-making style. |
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Definition
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Term
| What are some benefits that can result when a group uses structured problem-solving procedures effectively? |
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Definition
| Balanced Participation
Conflict Resolution
Organized Approach
Group Empowerment |
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Term
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Definition
| A heterogeneous group includes members who different from each other. These differences could include personal characteristics, political views, skills, or cultural perspectives. |
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Term
| List all five of Tuckman's Group Development Stages in typical order. |
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Definition
| Forming, storming, norming, performing, adjourning |
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Term
| In which group development stage do members resolve status conflicts and learn to work as a cohesive team? |
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Definition
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Term
| In which group development stage are members socially cautious and overly polite? |
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Definition
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Term
| In which group development stage do members assume appropriate roles and work productively? |
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Definition
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Term
| In which group development stage do members disengage and relinquish responsibilities? |
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Definition
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Term
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Definition
| Interaction Norm
Procedural Norm
Status Norm
Achievement Norm |
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Term
| What are some of the characteristics of primary tension? |
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Definition
| Social unease, members being overly polite, long awkward pauses, members speak softly, strong opinions are avoided. Overall, the group is inefficient and ineffective. |
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Term
| Name the conflict style: Group members are more concerned with their own goals than with meeting the needs of the group. |
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Definition
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Term
| Name the conflict style: members give up some goals in order to achieve other goals. |
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Definition
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Term
| Name the conflict style: members search for new solutions that will achieve both individual goals and the goals of the group. |
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Definition
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Term
| What are the duties of the chairperson of a meeting? |
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Definition
| Notify everyone who should attend.
Prepare for participation in the discussion.
Distribute minutes and reports after the meeting.
Keep the group focused on the task. |
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Term
| Explain the difference between minutes and an agenda. |
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Definition
| The agenda is a forward looking plan for a meeting where the minutes are the written record of the group’s discussions and actions during a meeting. |
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Term
| What are some guidelines to help a group achieve consensus? |
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Definition
| Get everyone involved in the discussion.
Welcome differences of opinion.
Listen carefully to other members.
Don't be stubborn and argue only for your own position. |
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Term
| What is a false consensus? |
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Definition
| In order to avoid disagreement and conflict, group members agree on a common decision. |
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Term
| What are some of the criteria to consider when determining who should be invited to a meeting? |
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Definition
| individuals who will be affected directly by the outcome.
individuals with special expertise.
individuals who disagree or represent minority viewpoints.
individuals who have the power to implement decisions. |
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Term
| A company's recycling task force gathered information on various recycling programs and met several times to choose which program would best suit the needs of the company. The group's recommendation was presented to the company's vice president of operations, who ultimately chose a program other than the one recommended by the task force. Which method of decision making was used in this situation? |
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Definition
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Term
| What are some things you can do as a group member, when in a group that is experiencing primary tension? |
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Definition
| Talk in a strong voice, be engaged, communicate with other members, show enthusiasm, smile, and be patient. |
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Term
| In which of which of Carolyn Anderson's group socialization stages do members adjust to group expectations, assume needed roles, and balance their personal goals with the group's goals |
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Definition
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Term
| In which of which of Carolyn Anderson's group socialization stages do members become fully integrated into the group's culture? |
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Definition
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Term
| What are the characteristics of a good goal? |
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Definition
| Clear, measurable, aspirational |
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Term
| What are two things the groups can do to mitigate the impact of a hidden agenda? |
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Definition
1. Discuss hidden agendas early in the forming stage
2. When a hidden agenda is detected, the group needs to address it ASAP. |
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Term
| In which group development stage includes secondary tension? |
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Definition
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Term
| What are some ways to promote constructive conflict? |
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Definition
| Disagreement does not result in punishment.
Members will work with one another to achieve mutually satisfying resolution of conflicts.
Lower-status members are free to disagree with higher-status members.
The group has an agreed-upon approach for conflict resolution and decision making. |
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Term
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Definition
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Term
| Name the conflict style: Members are unable or unwilling to accomplish their own goals or contribute to achieving the group’s goal |
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Definition
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Term
| At what point in the agenda does a chairperson officially begin a meeting? |
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Definition
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Term
| What are three characteristics of groupthink? |
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Definition
| Stereotyped views of out-groups – Negative views of “enemy” make effective responses to conflict seem unnecessary.
Direct pressure on dissenters – Members are under pressure not to express arguments against any of the group’s views.
Self-censorship – Doubts and deviations from the perceived group consensus are not expressed. |
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Term
| What are some methods for minimizing the potential for groupthink? |
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Definition
| Ask each member to serve in the role of critical evaluator.
If possible, have more than one group work on the same problem independently.
Discuss the potential negative consequences of any decision or action.
Before finalizing the decision, give members a second chance to express doubts. |
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Term
| What are three advantages of decision making in groups? |
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Definition
Groups usually take less time to make a decision than an individual working alone.
A group generates more ideas than an individual working alone.
Groups generally produce better decisions than individuals. |
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Term
| "Is it appropriate for parents to bring their children to work when they can't get a babysitter or their daycare center closes for a day?" This group discussion question represents a question of: |
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Definition
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Term
| "How can the company assist employees with their childcare needs?" This group discussion question represents a question of: |
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Definition
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Term
| Which of the following strategies is recommended as an effective method for dealing with destructive nonconformity in groups? |
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Definition
| Accept the member's disruptive behavior, or
Confront the disruptive member and try to modify his or her behavior.
Exclude the disruptive member by ignoring his or her comments during the discussion. |
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Term
| Kenneth Thomas describes 4 categories of intrinsic motivation needed to energize and reinforce work. They are: |
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Definition
| meaningfulness, choice, competence, and progress |
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Term
| Which of the following motivational strategies can help you promote a sense of progress in your group? |
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Definition
| recognize and celebrate group accomplishments |
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Term
| What does the acronym FIRO stand for and who developed it? |
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Definition
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Term
| What three needs are included in the FIRO theory and three categories of each? |
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Definition
| Inclusion
Control
Affection |
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Term
| What is communication apprehension? |
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Definition
| Communication apprehension refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons. |
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Term
| Name and describe three strategies you can do to reduce your own communication apprehension. |
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Definition
| Be well prepared
Learn and practice communication skills
Relax physically |
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Term
| What is the major advantage and reason for using the DOT method? |
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Definition
| It can help reduce and refine a large number of suggestions into a manageable number of ideas |
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Term
| Which is the correct order of the four steps in the Decreasing Options Technique? |
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Definition
| generate ideas, post ideas, sort ideas, dot ideas |
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Term
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Definition
| a group is pressed for time.
the issue is not highly controversial.
a group is too large for any other method.
there are no other alternatives to break a deadlock. |
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Term
| What are some guidelines for making an effective apology? |
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Definition
| Take responsibility for your actions with "I" statements.
Clearly identify the behavior that was wrong.
Acknowledge how others might feel.
Express regret. |
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Term
| What are some strategies for developing group cohesiveness? |
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Definition
| establishing a group identify
establishing group traditions
respecting group members
emphasizing teamwork
recognizing and rewarding contributions |
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Term
| The Functional Theory approach to problem solving focuses on: |
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Definition
| preparation, competence, and communication. |
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Term
| What are some guidelines for effective brainstorming: |
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Definition
| Evaluate ideas only at the end.
Post the ideas for all to see.
Wait awhile for group members to think before starting the brainstorming.
Do not praise other members' ideas as they're suggested. |
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Term
| _______________ was developed by Delbecq and Van de Ven as a way of maximizing participation in problem-solving and program-planning groups while minimizing some of the interpersonal problems associated with group interaction |
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Definition
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Term
| What are three things you can do to help apprehensive group members? |
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Definition
| Provide supportive and constructive feedback
Encourage and include anxious members
Stop talking to give other opportunity to contribute |
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Term
| Assertiveness seeks an appropriate balance between |
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Definition
| passivity and aggression |
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Term
| What are some characteristics of passive (nonassertive) group members? |
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Definition
| They are reluctant to express opinions.
They fear criticism from others.
They may experience high levels of communication apprehension.
They are rarely satisfied with the group experience. |
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Term
| What are some characteristics of aggressive group members? |
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Definition
| They often act in their own self-interest.
They may be critical and combative.
They are rarely satisfied with the group experience. |
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Term
| What are some of the characteristics of passive-aggressive group members? |
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Definition
| They undermine others behind their backs.
They rarely exhibit aggressive behaviors.
They have little respect for the rights of others.
They usually behave cooperatively. |
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Term
| What are some things you can do to enhance your assertiveness? |
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Definition
| Devote a significant amount of time preparing for meetings
Enlist an assertive colleague who will make sure that you are recognized and given time to speak at meetings.
Express your opinion clearly. Do not talk around the issue or ramble.
Establish and maintain eye contact with members.
Assume an assertive body posture
Express your feelings as well as your thoughts
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Term
| The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing? |
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Definition
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Term
| What is it when a member’s private goals conflict with the group’s goals |
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Definition
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