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noise| sender/encoder > message [via medium] > receiver/decoder |noise |
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noise| sender > message > receiver [becomes sender] > message [feedaback] > receiver [original sender] |noise |
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noise| sender/receiver > message > sender/receiver [2] > message [feedback] > sender/receiver > message [feedback] > sender/receiver [2] |noise |
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communication is the means by which we establish /social connection/ and build relationships |
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associate with "staying alive" |
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communication skills are critical to landing a job, performing effectively, and receiving promotions in the workplace |
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set of standards for judging the moral correctness of communication behavior |
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a conscious decision to invest time and energy in improving our communication with others |
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the most representative or "best" example of something |
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a generalization [usually negative] about a group of people |
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select, organize, interpret |
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the process of purposely revealing to others information about ourselves that they would otherwise not know |
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give ourselves credit for good
blame others for bad |
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the tendency to remember information that supports our stereotypes but to forget information that contradicts them [associate with cognitive dissonance] |
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acting on an erroneous expectation that produces the expected behavior and confirms the original impression |
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verbally precise, direct, and explicit method of communcation usually found in individualistic cultures
EX - US: we're oblivious and tend to run on "autopilot" |
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indirect verbal expression; significant information is derived from contextual cues, such as relationships, situations, setting, and time; typicall found in collectivist cultures
EX - Malaysia: they notice things and then THINK about them |
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varying degrees of importance places on those deeply felt views of what is right, good, and worthwhile |
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a culture with an "I" consciousness; individuals see themselves as loosely linked to each other and largely independent of group identification |
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a culture that has a "we" consciousness; individuals see themselves as being closely linked to one or more groups and are primarily motivated by the norms and duties imposed by these groups |
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the notion that one's own culture is superior to any other. it's the idea that other cultures should be measured by the degree to which they live up to one's own cultural standards |
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the process of adapting to a culture different from one's own
[accustomed] |
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the view that cultures are merely different, not deficient, and each culture's norms and practices should be assessed only from the perspective of the culture itself, not by standards embraced by another culture |
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men work and watch football, women cook and clean. |
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what we believe is true and probable |
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a part of grammar that describes the patterns of sound in a language |
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the part of grammar that describes how morphemes are constructed from meaningful phonemes |
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cat vs. cut
one letter changes the meaning |
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uneventful has three: event, eventful, uneventful |
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the ability to use language or talk about language |
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the rules that govern appropriate combinations of words into sentences |
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[in groups] - the degree to which a group accomplishes its work efficiently and effectively
[in language] - the capacity of language to transform a small number of phonemes into whatever words, phrases, and sentences that we require to communicate our abundance of thoughts, ideas, and feelings |
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the human ability to use language to talk about objects, ideas, events, and relations that don't just exist in the here and now and may not exist at all except in our minds |
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the set of rules that governs the meaning of words and sentences |
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a claim that we are either prisoners of our native language, unable to think certain thoughts or perceive in certain ways [linguistic determinism], or that our language powerfully influences but does not imprison our thinking and perceptions [linguistic relativity]
(language shapes perception) |
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different thoughts, images, and meanings are derived from two synonyms |
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sharing meaning with others nonlinguistically |
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the inconsistency or outright contradiction between verbal and nonverbal messages |
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facial feedback hypothesis |
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facial expressions can influence emotions |
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study of the influence of distance and territoriality on human communication |
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a gesture that has a precise meaning separate from verbal communication and is usually recognized across an entire culture[s] |
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requires listeners to take the perspective of the other person and to listen for what that person needs |
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the process of evaluating the merits of claims as they are heard |
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process of discerning breaks between recognizable words |
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cramming information into short-term memory |
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cramming information into short-term memory |
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conversational narcissism |
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the tendency of listeners to turn the topics of ordinary conversation to themselves without showing sustained interest in others' topics |
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when listeners' attention wanders and daydreaming or sleeping occurs |
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the ability to influence the acheivement of goals sought by oneself or others |
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the exercise of power over others |
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power used to hinder the influence of others |
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power derived from enhancing the capabilities and influence of individuals and groups |
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someone who is perceived to have a right to direct others' behavior because of his or her position, title, role, experience, or knowledge |
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any physical or verbal communication that is intended to inflict harm |
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