Term
| establish a plan of action to recreate the problem |
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Definition
| Using the troubleshooting theory which of the following is not one of the steps in troubleshooting a user issue |
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Term
| hardware related symptoms. |
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Definition
| a status light indicator on a pc would indicate |
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Term
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Definition
| if you need to see what print jobs are waiting to be printed for a specific printer you can go to |
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Term
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Definition
| when a copy of an entire volume that houses a windows installation is used wtih a bootable device such as a cd/usb the copy is used as a |
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Term
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Definition
| Installation of 2 operating systems on a boot is called |
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Term
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Definition
| when tech support call comes in the tech begins the process creating a |
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Term
CompTIA
(Computing Technology Industry Association) |
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Definition
| the most significant certifying organization for techs is |
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Term
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Definition
| Within windows, you can use ____ to search for malware type proceesses which sometimes can mask themselves as windows processes so they can get around antivirus' |
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Term
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Definition
| when setting up a security program for a project there are 4 steps called |
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Term
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Definition
| a wireless network will appear as ___ if it not named (SSID) |
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Term
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Definition
| these small programs are stored on the hdd to tell the pc how to communicate with an I/o device such as wireless mouse and keyboard/printer |
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Term
Power Supply does not have enough wattage to power the GPU
(GPU = Graphics Processing Unit/Video Card) |
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Definition
| >a tech installs a new GPU but the computer powers off before its boot process, wat happen? |
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Term
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Definition
| user calls and a machine is running slow as hell, you suspect that something is using all of the cpu usage. What tab in task manager should you use? |
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Term
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Definition
| to find out how much RAM you have, in Windows - go to |
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Term
| TPM (trusted platform module??http://en.wikipedia.org/wiki/Trusted_Platform_Module) |
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Definition
| many notebook computers have a chip that is called the |
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Term
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Definition
| a power ___ is the part in the pc that powers everything |
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Term
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Definition
| When an hdd is first recognized by windows it is given the __ status |
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Term
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Definition
| a lower priced laptop that has a 8-9" screen and no optical drive |
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Term
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Definition
| a network that connects nodes within a building / close prox is called a |
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Term
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Definition
| IPs used across the internet are called |
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Term
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Definition
| as a tech when youre working/talking to a customer you should focus on |
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Term
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Definition
| if youre looking for increased perform. and you have a system that can support it, |
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Term
| windows (checkdisk) utility CHKDSK |
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Definition
to ensure your drive is healthy you should search for a repair file errors
with the |
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Term
| %system root%\repair\regback |
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Definition
| when backing up system state the registry is also backed up to this folder |
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Term
| UAC (User Access Control) |
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Definition
can help block people from getting into your stuff, and malware
the |
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Term
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Definition
| This test can be used from a CMD to test connectivity by sending an echo requet to another device |
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Term
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Definition
| this is an essential security measure to keep others from hacking into your wireless network |
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Term
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Definition
| this may help to solve the problem of intermitten errors that are caused by noise of the powerline in the pc |
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Term
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Definition
| this is the most complicated component inside a pc |
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Term
| ZIF (Zero Instertion Force) |
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Definition
| the ___ have a lever in order to remove the cpu |
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Term
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Definition
| >upon first install of an os you will most likely want to configure the bios from a first boot |
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Term
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Definition
| this card is also called the graphics card. |
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Term
| CMOS (Complementary Metal–Oxide–Semiconductor) |
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Definition
| motherboard settings are stored in ram on a firmware chip this is called |
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Term
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Definition
| to flush the dns cache, you must run this command |
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Term
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Definition
| A password that is ____ is considered to be difficult to guess by users/programs that are meant to hack and stuff |
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Term
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Definition
| this could be one of the most powerful methods of communicating over a network |
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Term
PEOPLE
Thats a Layer 8 issue |
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Definition
| the weakest link in setting up security in a computer environment is |
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Term
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Definition
| tricking people into giving out info is called |
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Term
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Definition
| using the dollar sign at the end of a folder creates a |
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Term
| ESD (Electrostatic discharge) |
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Definition
| with any hardware installation remember to utilize an anti=-static wrist strap to protect against |
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Term
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Definition
| >you can narrow down what programs are acting as counterfeit if the process isnt running as SYSTEM/LOCAL SERVICE/____ ____ |
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Term
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Definition
| This is normally near the rear of the case |
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Term
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Definition
| >wireless networks can be secured with encryption keys |
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Term
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Definition
| >this is a group of 4 dotted decimal numbers 255.255.255.0 |
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Term
| VPN (Virtual Private Network) |
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Definition
| >when making a connetion to a business. the data travels over a public network called a __that secures the private data as it goes over the link |
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Term
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Definition
| >what windows utility can be used to remove configuration settings such as the computer name /blah blah |
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Term
| unattended windows installation |
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Definition
| >___ is preformed by presetting the answers to the installation that windows uses as an answer file |
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Term
>* REMEMBER THIS *
Stop 0x0000000A or IRQL_NOT_LESS_OREQUAL
You receive a Stop error message with the following format during or after the installation of Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
*** Address x has base at x - filename
In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:
Parameter 1 - An address that was referenced incorrectly.
Parameter 2 - An IRQL that was required to access the memory.
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
Parameter 4 - The address of the instruction that referenced memory in parameter 1.
For example:
STOP 0x0000000A (0xBFD14AAC, 0x000000FF, 0x00000000, 0x8000F67C)
IRQL_NOT_LESS_OR_EQUAL
***Address 8000f67c has base at 80001000 - hal.dll |
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Definition
>* REMEMBER THIS *
Stop 0x0000000A or IRQL_NOT_LESS_OREQUAL
You receive a Stop error message with the following format during or after the installation of Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
*** Address x has base at x - filename
In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:
Parameter 1 - An address that was referenced incorrectly.
Parameter 2 - An IRQL that was required to access the memory.
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
Parameter 4 - The address of the instruction that referenced memory in parameter 1.
For example:
STOP 0x0000000A (0xBFD14AAC, 0x000000FF, 0x00000000, 0x8000F67C)
IRQL_NOT_LESS_OR_EQUAL
***Address 8000f67c has base at 80001000 - hal.dll |
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Term
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Definition
| >Vista allows an upgrade to a better version of the os with the |
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Term
| vista memory diagnostics tool |
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Definition
| >Quickly eliminate memory crap |
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