Term
| I totally understand your concern |
|
Definition
"I totally understand your concern about the price. Many customers feel the same way, and they find that our financing option makes it more affordable"
This phrase shows empathy, making the customer feel heard, and transitions to offer a solution. |
|
|
Term
| Would a payment plan make it more manageable? |
|
Definition
“If the upfront cost is an issue, would a payment plan make it more manageable?”
Offering a solution directly addresses a common objection without dismissing the concern. |
|
|
Term
| Many customers initially had the same concern. |
|
Definition
“Many customers initially had the same concern about durability, but they found it’s actually very sturdy and reliable.”
This reassures the customer that their concern is normal and sets up a positive response. |
|
|
Term
| I’m happy to answer any questions you have. |
|
Definition
“I’m happy to answer any questions you have about the features of this product.”
Invites open communication and builds trust. |
|
|
Term
| This option is very popular among customers in similar situations. |
|
Definition
“This option is very popular among customers in similar situations who need something budget-friendly yet effective.”
Adds social proof, making the product seem more appealing by showing it’s trusted by others. |
|
|
Term
| Let’s take a look at what might work best for you. |
|
Definition
“Let’s take a look at what might work best for you so we can find a solution that meets your needs.”
This phrase shows personalization, making the customer feel that the product will be tailored to them. |
|
|
Term
| If you’re ready, I’d be happy to help you with the paperwork. |
|
Definition
“If you’re ready, I’d be happy to help you with the paperwork and finalize your purchase.”
Encourages the next step in the sales process without applying undue pressure. |
|
|
Term
| Would you like to hear how others have benefited from this option? |
|
Definition
“Would you like to hear how others have benefited from this option? I can share some examples that may help you decide.”
Engages the customer’s curiosity by offering real-life examples, which can reinforce the value of the product. |
|
|
