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Chapters 1-7
Interpersonal Communication in Theory, Practice, and Context
167
Communication
Undergraduate 2
10/04/2011

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Term
Interpersonal Commuication
Definition
Personal contacts, build connections, and establish a relationship with another individuals.
Term
Dyad
Definition
Two person relationship
Term
Interpersonal competence
Definition
the ability to communicate effectively
Term
messages
Definition
the content of our communication
Term
people
Definition
the senders and receivers of communication messages
Term
channels
Definition
the media through which a message travels
Term
noise
Definition
interference with our ability to send or receive messages
Term
feedback
Definition
information received in exchange for messages
Term
context
Definition
the environmental, situational, or cultural setting in which the communication takes place
Term
effect
Definition
the result of the communication episode
Term
field of experience
Definition
effect of an interaction that an individual brings to every communication
Term
dynamic process
Definition
ongoing, continuous, and in a constant state of flux
Term
behavioral patterns
Definition
not individual behavioral acts, provide the basis for understanding interpersonal communications.
Term
reasoned sense making
Definition
predicting behavior in individuals more than others
Term
Retrospective sense making
Definition
making sense of our own behavior
Term
axioms of communication
Definition
helps us fully understand the interpersonal interactions that we experience
Term
cultural awareness
Definition
the ability to understand that the role of cultural prescriptions play in shaping communication
Term
collectivist culture
Definition
nurture loyalty to a group
Term
Gender differences
Definition
masculinity and feminity that culture shapes
Term
mediated reality
Definition
the reality we depict for us in all the media we see
Term
Computer-mediated communication
Definition
The internet and how it alters the nature of our interactions
Term
Technopoly
Definition
culture whose thought-world is monopolized by technology
Term
Self-concept
Definition
everything we think and feel about ourselves
Term
Self-esteem
Definition
our positive or negative evaluation of our self-concept
Term
reflected appraisal theory
Definition
image we derive from our contacts with others and then project into our future experiences
Term
social comparison theory
Definition
we compare ourselves to others to develop a feel for how our talents, abilities, and qualities measure up to theirs
Term
impression management
Definition
selected behaviors in an effort to make the desired impression
Term
confirm
Definition
support or agree
Term
reject
Definition
negate or disagree with
Term
disconfirm
Definition
show lack of regard for
Term
self-fulfilling prophecy
Definition
verbalize a prediction or internalize an expectation that comes true simply because we act as if it were already true
Term
positive pygmalions
Definition
living up to positive labels
Term
negative pygmalions
Definition
hold low expectations for a person
Term
collectivist culture
Definition
cultures in which group goals are given a higher priority than individual goals
Term
individualistic cultures
Definition
cultures where individual identity is paramount
Term
idiocentric orientation
Definition
primarily individualistic
Term
allocentric orientation
Definition
collectivist way of thinking
Term
power distance
Definition
the extent to which individuals are willing to accept power differntials
Term
ageism
Definition
age discrimination
Term
make-believe media
Definition
how much the media makes us what we want to believe
Term
Perception
Definition
process we use to make sense of our experiences
Term
select
Definition
choose to focus
Term
organize
Definition
give order to stimuli
Term
interpret
Definition
data that is selected and organized
Term
figure-ground
Definition
categorizing a stimulus
Term
closure
Definition
filling in a missing perceptual piece
Term
perceptual constancy
Definition
the tendency to maintain the same perception of stimuli over time
Term
schemata
Definition
mental templates or knowledge structures we carry with us
Term
scripts
Definition
the general ideas we have about people and situations and how things should play out
Term
Attribution Theory
Definition
understanding of why we respond as we do to persons and events
Term
Attribution Theory
Definition
understanding of why we respond as we do to persons and events
Term
fundamental attribution error
Definition
primary motivation is in the person's behavior, not in the situation
Term
self-serving bias
Definition
overemphasize external factors and downplay internal factors
Term
over-attribution
Definition
attributing that everything an individual does to a single or a few specific characteristics
Term
Ethnocentrism
Definition
tendency to perceive what is right or wrong based on your culture
Term
Stereotypes
Definition
rigid perceptions
Term
fact-inference confusion
Definition
when we mistake what we infer for what we observe
Term
Allness
Definition
thinking that we can know all there is to know about a given topic
Term
frozen evaluations
Definition
judging people and events
Term
undelayed reactions
Definition
snap decisions
Term
blinders
Definition
forcing ourselves to see situations only in certain ways
Term
cultural lens
Definition
Individuals from different cultures that are trained to observe the same cues differently
Term
perceptual shortcuts
Definition
lazy perceivers
Term
virtual communities
Definition
communities in cyberspace
Term
Cyberspace
Definition
computer mediated communities
Term
selective exposure
Definition
our preference for exposing ourselves to people
Term
selective attention
Definition
means by which we focus on certain cues
Term
selective perception
Definition
tendency to see, hear, and believe what we want to
Term
selective rentention
Definition
we recall things that reinforce our thinking and forget things we find objectionable
Term
Horn Effect
Definition
bias perceptual processes, distorted perceptions
Term
Halo Effect
Definition
reverse horn effect
Term
Listening
Definition
process of receiving, attending to, and assigning meaning to aural and visual stimuli
Term
Hearing
Definition
Involuntary, physiological process
Term
Attending
Definition
to organize and focus on particular stimuli
Term
appreciative listening
Definition
taking enjoyment into music or other stimuli
Term
comprehensive listening
Definition
listening to gain knowledge
Term
Critical listening
Definition
accepting or rejecting information
Term
Active Listening
Definition
feeding back to what the speaker has communicated
Term
Non-listening
Definition
deficient listening behavior
Term
Red-flag words
Definition
particular words by another to interfere with listening
Term
speech-thought differential
Definition
day-dreaming or wasting time for non-listeners
Term
Feedback
Definition
returning back to others our reactions to verbal and nonverbal messages
Term
evaluative feedback
Definition
announcing our opinions about the matter discussed
Term
non-evaluative feedback
Definition
seeking to find more about another person
Term
Probing
Definition
non-evaluative technique to solicit additional information from another person
Term
Understanding
Definition
comprehend and paraphrasing information
Term
Supportive feedback
Definition
responding supportively to share another person's perception of a problem that appears important
Term
"I" messages
Definition
refraining from passing judgement on the other person's actions
Term
perspective taking
Definition
ability to adopt the viewpoint of the other person
Term
emotional contagion
Definition
ability to respond in kind or to exhibit a parallel response
Term
empathetic concern
Definition
ability to convey an altruistic concern for the other person
Term
Language Code Trio
Definition
Semantic, Syntactic, and Pragmatic codes
Term
Language
Definition
code or system shared by a group to communicate
Term
triangle of meaning
Definition
Thought, Word, Thing
Term
word wall
Definition
using language in a way that impedes understanding
Term
Denotative meaning
Definition
a word's standard dictionary definition
Term
Connotative meaning
Definition
subjective, personal, and temporary in nature with meanings
Term
Euphemisms
Definition
masking a communicator's meaning to not sound as offensive
Term
Bypassing
Definition
when individuals think they understand each other but actually miss each other's meaning
Term
equivocal language
Definition
words that can have more than one interpretation
Term
intensional orientation
Definition
responding to a label rather than to what the label actually represents
Term
extensional orientation
Definition
"show me" reality-based people who refuse to be conned by language
Term
Sapir-Whorf Hypothesis
Definition
Relativist, Determinist, or Nonbeliever
Language reveals social reality
Term
Cocultures
Definition
groups of people who live within a society but outside it's dominant culture
Term
Dominant Culture
Definition
mainstream, the one in power
Term
Argot
Definition
Language that evolves to develop both identity and a sense of community
Term
Spotlighting
Definition
reinforces the perception that men set the standard
Term
Gender-lects
Definition
women and men speak different dialects
Term
Snarl Words
Definition
register disapproval
Term
Purr words
Definition
register approval
Term
Nonverbal communication
Definition
form of communication that doesn't involve words
Term
meta-communicative functions
Definition
communicating about communication
Term
double message
Definition
words say one thing, nonverbal cues another
Term
Functions of Nonverbal communication
Definition
Contradicting, Emphasizing, Regulating, Complementing, Substituting
Term
Interpersonal Deception Theory
Definition
engaging in falsification by creating fiction, concealment of the real reason, equivocation by changing the subject
Term
Nonverbal messages
Definition
Kinesics, Paralanguage, Proxemics, Haptics, Clothing and artifacts, Color, Chronemics
Term
Kinesics
Definition
study of human body motion
Term
Representational facial expressions
Definition
facial movements that communicate our genuine feelings
Term
Presentational
Definition
giving a performance, consciously controlling our faces to match the situation
Term
microfacial or micromomentary expressions
Definition
asserting experssions revealing true emotional states and typically occur when an individual purposely or not attempts to disguise a feeling
Term
Types of Bodily Cues
Definition
Emblems, Illustrators, Regulators, Affect displays, Adaptors
Term
Emblems
Definition
movements of the body that are consciously sent
Term
Illustrators
Definition
bodily cues designed to enhance receiver comprehension of speech
Term
Regulators
Definition
intentionally used to influence turn taking- who speaks, when, and for how long
Term
Affect displays
Definition
movements that reflect emotional states of being
Term
Adaptors
Definition
often sent unintentionally, reveal information about a psychological state
Term
Paralanguage
Definition
messages sent by voice
Term
Pitch
Definition
highness or lowness of the voice
Term
Volume
Definition
power of your voice
Term
Rate
Definition
the amount of words said in a minute
Term
Articulation
Definition
pronunciation of individual sounds
Term
Pronunciation
Definition
production of speech sounds
Term
Nonfluencies
Definition
hesitation phenomena, disrupt natural speech flow
Term
Proxemics
Definition
how we use the space around us to communicate, personal space
Term
Intimate distance
Definition
contact 18 inches from the other person
Term
Personal distance
Definition
ranges from 18 inches to 4 feet
Term
Social distance
Definition
extends 4-12 feet
Term
Public distance
Definition
communication with strangers, 12 feet and beyond
Term
Fixed feature space
Definition
walls, doors, built-in cabinets, windows, in-ground pools, roads, or paths. Function how we use them in communication
Term
Semi-fixed feature space
Definition
movable objects, furniture, plants, temporary walls, and paintings to inhibit person to person contact
Term
Informal or non-fixed feature space
Definition
space we carry around with us
Term
Territoriality
Definition
informal space that we claim as ours
Term
Territoriality
Definition
informal space that we claim as ours
Term
Territoriality
Definition
informal space that we claim as ours
Term
Territoriality
Definition
informal space that we claim as ours
Term
Haptics
Definition
intimate space that involves touch
Term
Chronemics
Definition
study of how we use time to communicate
Term
contact cultures
Definition
promote interaction and encourage displays of warmth, closeness, and availability
Term
noncontact cultures
Definition
discourage the use of close interaction such as warmth, closeness, and availability
Term
Visual Dominance
Definition
measured by comparing the percentage of time spent looking while listening
Term
Silence
Definition
pauses in speech
Term
Small talk
Definition
engaging in spontaneous conversation
Term
Conversation
Definition
relatively informal social interaction in which the roles of speaker and hearer are exchanged in a nonautomatic fashion under the collaborative management of all parties
Term
Conversational rules
Definition
reveal which behaviors are preferred and prohibited in various social situations
Term
Stages of Conversation
Definition
Greeting, Topic Priming, Conversation's heart, Preliminary processing, Closing
Term
Conversational Turn-Taking
Definition
changing of speaker and listening roles
Term
Turn-maintaining and Turn-yielding
Definition
paralinguistic and kinesic cues, let the person know nonverbally they are ready to switch roles
Term
turn-requesting or turn denying
Definition
conversational turn-taking by emitting signals that let the speaker know whether the listener would like to switch roles
Term
Backchannel signals
Definition
verbalizations we use to tell another person that we are listening
Term
Monologue
Definition
we speak, the other person listens
Term
Dialogue
Definition
we both speak and listen
Term
Conversational blunder
Definition
during something we or others find objectionable is said
Term
Prejudiced talk
Definition
Insensitivity during conversations
Term
Metaconversation
Definition
conversation about conversation
Term
Conversation narcissism
Definition
exhibited cues suggesting that he or she was overly self-concerned
Term
Open-ended questions
Definition
questions that allow the respondent free rein in answering
Term
Closed-ended questions
Definition
questions that force the respondent to choose a specific response
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