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Chapter 9 terms
Definitions of the terms of chapter 9
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Marketing
Undergraduate 4
10/11/2012

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Term
product life cycle
Definition
describes the stages a really new product idea goes through from beginning to end.
Term
market introduction
Definition
sales are low as a new idea is first introduced to a market.
Term
market growth
Definition
industry sales grow fast--but industry products rise then start falling.
Term
market maturity
Definition
occurs when industry sales level off and competition gets tougher.
Term
sales decline
Definition
new products replace the old.
Term
fashion
Definition
the currently accepted or popular style.
Term
new product
Definition
one that is new in any way for the company concerned.
Term
Federal Trade Commission (FTC)
Definition
the federal government agency that policies antimonopoly laws.
Term
Consumer Product Safety Act (of 1972)
Definition
set up the consumer product safety commission to encourage safety in product design and better quality control.
Term
product liability
Definition
the legal obligation of sellers to pay damages to individuals who are injured by defective or unsafe products.
Term
concept testing
Definition
getting reactions from customers about how well a new product idea fits their needs.
Term
product/brand managers
Definition
manage specific products--often taking over the jobs formerly handled by an advertising manager.
Term
total quality management (TQM)
Definition
the philosophy that everyone in the organization is concerned about quality, throughout all of the firm's activities, to better serve customer needs.
Term
continuous improvement
Definition
a commitment to constantly make things better one step at a time.
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