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describes the stages a really new product idea goes through from beginning to end. |
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sales are low as a new idea is first introduced to a market. |
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industry sales grow fast--but industry products rise then start falling. |
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occurs when industry sales level off and competition gets tougher. |
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new products replace the old. |
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the currently accepted or popular style. |
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one that is new in any way for the company concerned. |
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Federal Trade Commission (FTC) |
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the federal government agency that policies antimonopoly laws. |
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Consumer Product Safety Act (of 1972) |
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set up the consumer product safety commission to encourage safety in product design and better quality control. |
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the legal obligation of sellers to pay damages to individuals who are injured by defective or unsafe products. |
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getting reactions from customers about how well a new product idea fits their needs. |
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manage specific products--often taking over the jobs formerly handled by an advertising manager. |
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total quality management (TQM) |
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the philosophy that everyone in the organization is concerned about quality, throughout all of the firm's activities, to better serve customer needs. |
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a commitment to constantly make things better one step at a time. |
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