Term
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Definition
| The interaction of 2 interdependent parties who perceive incompatible goals, scarce resources, and interference from another party in achieving their goals |
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Term
| What are the principles of conflict? |
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Definition
• Can occur in any context
• Natural process across relationships
• Effective communication reveals conflict
• Conflict is a motivator of change
• Can be positive |
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Term
| What are disadvantages of conflict? |
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Definition
• Jeopardizes relationships and group functioning
• Lowers group/organizational cohesiveness
• Can dissolve the group |
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Term
| What are some advantages of conflict? |
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Definition
• Understand self and each other better
• Enlarges perspectives
• Increases members motivation and involvement
• Increases group cohesiveness
• Generates better solutions |
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Term
| What are the stages of conflict? |
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Definition
Latent conflict
Perceived
Felt
Manifest
Conflict aftermath |
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Term
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Definition
| the situation is there but your not aware of it. Ex. There is a budget cut and people are getting laid off but it has not reached your department |
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Term
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Definition
| one or more people are perceived the capability (awareness stage) |
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Term
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Definition
| when you perceive the problem and you start thinking about what to do |
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Term
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Definition
| this is where the conflict really happen, communication about the conflict is happening |
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Term
| What is conflict aftermath? |
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Definition
| (does not have to be negative) the relationship between the org and the individuals |
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Term
| Name some causes of conflict |
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Definition
• Scarce resources
• Deception
• Change
• Incivility
• Aggression
• Stress
• Burnout
• Relationships
• Preferences
• Past experiences |
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Term
| What are approaches to conflict? |
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Definition
-lose lose orientation
-win lose orientation
- win win orientation |
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Term
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Definition
o Assumes losses for everyone
o Disagreement perceived as unhealthy and destructive
o Presumes conflict cannot produce positive outcomes |
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Term
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Definition
o Assumes one persons wins at the expense of the other
o Disagreements have only one victor
o Cultivated in competitive/individualistic culture (most common in American culture)
o Does not promote the idea of compromise |
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Term
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Definition
o Assumes that resolution can result in gains for everyone
o Goal is to find acceptable solution/compromise |
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Term
| How do you deal effectively with conflict? |
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Definition
• Separate the person from the problem
• Keep in mind that avoiding conflict completely is as bad as fighting
• Recognize that you must problem solve as a group cooperatively
• Be aware of the opportunities conflict presents and use them constructively
• Invent options or solutions that will benefit all group members |
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Term
| What are some organizational responses to conflict? |
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Definition
• Avoidance
• Meetings
• Bargaining and negotiation
• 3rd party –manager
• mediation
• restructuring
• transfers/dismissals |
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