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Chapter 9 Interpersonal, Conflict Management
Chapter 9 Rothwell Third Edition
26
Communication
Undergraduate 1
05/02/2010

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Term
Conflict
Definition
The expressed struggle of interconnected parties who perceive incompatible goals and interference from one or more parties in attaining those goals
Term
Destructive Conflict
Definition
Conflict that is characterized by escalation, retaliation, domination, compeition, cross-complaining, defensiveness, and inflexibility
Term
Flooding
Definition
When you can no longer think clearly because conflict triggers intense emotional reactions
Term
Constructive Conflict
Definition
Conflict that is characterized by communication that is cooperative, supportive and flexible
Term
Dialectics
Definition
Impulses that push and pull us in opposite directions simultaneously within our relationships with others
Term
Predictability-novelty Dialectic
Definition
The desire for both stability and change within a relationship
Term
Connection-autonomy Dialectic
Definition
The desire to come together with another person (connection) yet remain apart, independent, and in control of one's own life (autonomy)
Term
Openness-Closedness Dialectic
Definition
The tension in relationships between accessibility and privacy
Term
Inclusion-seclusion dialectic
Definition
The desire to spend time alone with one's partner and also spend time together with others outside of the relationship
Term
Conventionality-uniqueness Dialectic
Definition
Wanting your relationship to be perceived as the same yet different from other relationship
Term
Revelation-concealment Dialectic
Definition
The dilemma you face when wanting to share information about a relationship with those outisde the relationship yet also wanting to conceal the relationship for various reasons
Term
Amalgamating
Definition
Both contradictory forces (dialectics) are addressed without compromising on either impulse
Term
Selecting
Definition
A strategy for managing dialectics in which one contradictory impulse is given attention an another is ignored
Term
Segmenting
Definition
A strategy to manage dialectics in which certain parts of a relationship are divided into separate domains and some of those domains are declared off-limits
Term
Communication style of conflict management
Definition
A typical way an individual addresses a conflict
Term
Collaborating
Definition
Style of conflict management in which parties work together to maximize the attainment of goals for all involved in the conflict
Term
Confrontation
Definition
A strategy of the collaborating style of conflict management in which there is an overt recognition of a conflict and a direct effort to find creative ways to satisfy all parties in the conflict
Term
Integration
Definition
A collaborating strategy that finds alternatives that meet the goals of all parties in a conflict
Term
Smoothing
Definition
A collaborative strategy that attempts to clam the agitated feelings of those involved in a conflict
Term
Accommodating
Definition
Yielding to the needs and desires of others during a conflict
Term
Compromising
Definition
Attempting to resolve a conflict by giving up something to get something in return
Term
Avoiding
Definition
Sidestepping or ignoring conflict
Term
Stonewalling
Definition
A form of the avoiding style of conflict management exhibited by refusing to discuss problems or by physically leaving when the other person is complaining, disagreeing, or attacking
Term
Norm of Reciprocity
Definition
You give back what you get from others
Term
Forgiveness
Definition
Letting fo of feelings of revenge and desires to retaliate
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