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| In their landmark publication, Crossing the Quality Chasm, the Institute of Medicine called for a shared vision of six aims for healthcare quality improvement: safe, effective, patient-centered, timely, efficient, and equitable. |
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| ANCC Nursing Magnet Recognition Program |
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Definition
| A program established by the American Nurses Credentialing Center to recognize healthcare organizations for quality patient care, nursing excellence, and innovations in professional nursing practice. |
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Definition
| A strategic performance management tool, first described by Kaplan and Norton, that presents a mixture of financial and nonfinancial performance measures reflecting an organization's strategic priorities. |
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| The creation and promotion of an environment providing high quality of care and minimized risks for medical errors and patient injuries and negative outcomes. |
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| High reliability organization |
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Definition
| One which focuses on developing new, improved, and more reliable quality improvement practices by removing impediments generated by hierarchical authority; utilizing standardized protocols and checklists; pre- and post-procedural briefings; incident reporting; and huddles. |
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Definition
| A methodology to increase value and efficiency through a reduction of waste; based on the Toyota Production System. |
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| Malcolm Baldrige National Quality Award |
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Definition
| A national recognition rewarded to U.S organizations for performance excellence through the Baldrige Program, which was established by Congress in 1987 to recognize U.S companies for their achievements in quality and business performance. |
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Definition
| Shared values and norms that guide how individuals and teams in an organization function and communicate within and beyond. |
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| A data-driven statistical methodology that focuses on improving quality by identifying and eliminating defects in a process. |
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Definition
| The act of being open, honest, and providing full disclosure. |
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Definition
| A payment methodology that bases inpatient hospital reimbursement on the provider's performance results in clinical quality, patient experience, and the cost of care provided. |
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